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Still unresolved problem with Outlook Express 6

Discussion in 'Windows XP' started by Noel_1939, Apr 1, 2008.

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  1. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
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    Somehow my last request for help got labeled solved....it isn't. Receiving error message, OE needs to close, also at times when I click delete, nothing happens until I check the delete folder and there it is...strange.
    Member kniht responded to me and taught me how to gather appliction errors. Below is what I found. I hope that will give info leading to my fixing the problem.

    Noel Land

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 3/31/2008
    Time: 2:30:04 PM
    User: N/A
    Computer: CHRIS
    Description:
    Faulting application msimn.exe, version 6.0.2900.2180, faulting module msvcr80.dll, version 8.0.50727.1433, fault address 0x000355cf.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6d 73 69 ure msi
    0018: 6d 6e 2e 65 78 65 20 36 mn.exe 6
    0020: 2e 30 2e 32 39 30 30 2e .0.2900.
    0028: 32 31 38 30 20 69 6e 20 2180 in
    0030: 6d 73 76 63 72 38 30 2e msvcr80.
    0038: 64 6c 6c 20 38 2e 30 2e dll 8.0.
    0040: 35 30 37 32 37 2e 31 34 50727.14
    0048: 33 33 20 61 74 20 6f 66 33 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 33 35 35 63 66 0d 0a 355cf..


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 3/31/2008
    Time: 2:56:23 PM
    User: N/A
    Computer: CHRIS
    Description:
    Fault bucket 586976284.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 35 38 36 39 37 36 32 38 58697628
    0010: 34 0d 0a 4..
     
  2. kniht

    kniht

    Joined:
    May 7, 2006
    Messages:
    1,763
    Sorry, Noel_1939, I didn't get back with you sooner. Got busy carving a fireplace mantel, lost track of time.

    Try running Windows System File Checker.

    To do this, click on Start, click on Run.

    In Run type "sfc /scannow" without the quotes and click OK.

    You may be asked for the Windows XP cd. If so, insert it into the cdrom.

    This will replace any missing or corrupt Windows System files.
     
  3. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
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    Hi......thanks. Did as you suggested. Had a black window with white writing flash on and it flashed right off???? Nothing happened other than that and the problem still exists.
    PS, I don't have a XP CD as it came installed on this old HP 501n.
    My computer has in the past after a crash ran something I thought was a file checker but the sfc / scannow didn't work.
    It there any other way to run the file checker?

    Noel
     
  4. kniht

    kniht

    Joined:
    May 7, 2006
    Messages:
    1,763
    Double click on My Computer.

    Double click on C:\ drive.

    Look in C drive and see if you have an i386 folder.

    When you run the system file checker be sure to leave a space between "sfc" and "/".

    No space between "/" and "scannow".

    sfc /scannow
     
  5. natcom

    natcom

    Joined:
    Sep 21, 2003
    Messages:
    2,243
    got to Add/Remove programs and remove any Google toolbar or internet explorer add on toolbar. also make sure your version of Outlook Express is up to date Install the latest cumulative updates to OE and IE

    also read what microsoft think the problem is http://support.microsoft.com/default.aspx?scid=kb;EN-US;q258034
     
  6. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
    15
    Hello kniht,
    There is a folder I386....capital I, not lower case i, I assume that's it.
    I got the scan to run. I didn't have the space the first tries as you figured out. It took awhile to run the scan After it closed I tried OE and got the same message as before. I'll try a reboot and see if that makes a difference and get back to you.

    After rebooting and going to OE still getting same message.

    Noel
     
  7. kniht

    kniht

    Joined:
    May 7, 2006
    Messages:
    1,763
    Have you tried what natcom suggested? Do you have IE7 installed on your system?
     
  8. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
    15
    Hello natcom,
    Don't have a google toolbar. I do use Windows Internet Explorer Browser and it's toolbar and have for years. Have OE 6.0 which I think is the lastest version of OE...and all updates are current.
    http://support.microsoft.com/default...;EN-US;q258034 refers to to a different message so doesn't apply.

    Note, I'm not receiving the below message.

    SYMPTOMS
    When you use Outlook Express, you may receive any of the following error messages:
    Msimn.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
    -or-
    MSIMN caused an invalid page fault in module MSOE.DLL.

    Noel
     
  9. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
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    No...........see my rely to natcom.....and yes on IE 7 question.

    Noel
     
  10. srhoades

    srhoades

    Joined:
    May 15, 2003
    Messages:
    2,298
    How big are your .dbx files? OE has a 2GB limit and it starts to crash after that is reached.
     
  11. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
    15
    You're chatting with a novice....ha. Don't know how big my .dbx files are. Please advise me how to access them and how to delete them and I'll give that a try.

    Noel
     
  12. srhoades

    srhoades

    Joined:
    May 15, 2003
    Messages:
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    Well, you don't want to delete them as they are the database files that store your mail. Just open up search and search for *.dbx, make sure you choose to look in hidden files and folders.
     
  13. Noel_1939

    Noel_1939 Thread Starter

    Joined:
    Aug 19, 2007
    Messages:
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    OK. Again, how do I access them?
     
  14. kniht

    kniht

    Joined:
    May 7, 2006
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    1,763
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