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STOP: c0000263 {Driver Entry Point Not Found}

Discussion in 'Windows XP' started by dpenson, Oct 15, 2002.

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  1. dpenson

    dpenson Thread Starter

    Joined:
    Oct 15, 2002
    Messages:
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    I am running NT. When I boot my computer I receive the following message on a blue screen:

    STOP: c0000263 {Driver Entry Point Not Found}
    The \SystemRoot\System32\DRIVERS\neo20xx.sys driver could not locate the entry point VideoPortDDCMonitorHelper in driver VIDEOPRT.SYS

    Restart and set the recovery options in the system control panel or the /CRASHDEBUG system start option. If this message reappears, contact your system administrator or technical support group.

    I have two questions; One how can I fix this and if I can't fix it, is there some way that I can save about 5 word documents to a disc that are saved on my harddrive without actually getting windows to open?

    Please help.
     
  2. lyrical

    lyrical

    Joined:
    Jul 25, 2002
    Messages:
    506
    Hi and welcome to Tech Support Guy!

    Well, there are several courses of action that you can take at this point.

    I am not sure what help the debug process will offer you, but you can go ahead and try what is suggest to you.

    The first thing that I would do however is to take a DOS boot disk, stick it in and restart. This is going to bring you to the DOS prompt and offer you some support utilities. Locate the documents you've spoke of and copy them to floppy or a CD.

    The next thing I would do -after getting any critical information off of the machine- would be to insert the Windows installation cd and see if it has the option to "Fix a current installation." Some CD's have it some dont.

    If it does not, then we'll talk more later. This will get you started..

    ~ Lyrical ~
     
  3. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    32,665
    Since you are running NT, I doubt that a dos boot disk will help. Dos does not see the ntfs file system. If possible you could remove the hd and put it into a machine that can read ntfs. From there copy what you need, remove the hd and reinstall it into the first computer. A second option would be to use ghost to make a ghost image of the partition in question; after a reinstall use ghost explorer to restore those files that you need.
     
  4. lyrical

    lyrical

    Joined:
    Jul 25, 2002
    Messages:
    506
    Hi,

    It is true that in most instances DOS will not see an NTFS partition. There are however things that you can do to make DOS be able to do this.

    It also largly depends on what type of file system the user has in place. Just because he is using WinNT does not mean he is opperating under an NTFS partition.

    ~ Lyrical ~
     
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