Solved Stop code: BAD SYSTEM CONFIG INFO

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parman

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Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 5812 Mb
Graphics Card: Intel(R) HD Graphics, 1317 Mb
Hard Drives: C: 677 GB (568 GB Free);
Motherboard: Dell Inc., 029DYC
Antivirus: Avast Antivirus, Enabled and Updated

I get this blue screen often while laptop running;
:(
Your PC ran into a problem and needs to restart. For more info about this issue and possible fixes visit https://www.windows.com/stopcode
Has anyone ever had this before and know what to do about it?
 

DaveA

David
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The link in the OP post appears to me to be OK.

upload_2018-8-29_8-57-41.png
 
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Messages
615
Okay, last I'll comment on this, as I feel I keep repeating myself. This address upload_2018-8-29_12-6-33.png is not the same as the link

upload_2018-8-29_12-7-21.png.

The first one upload_2018-8-29_12-8-2.png . That's all I'm saying. Carry on.
 

Cookiegal

Karen
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Windows.com is a valid domain owned by Microsoft that simply redirects to microsoft.com.

https://www.whois.com/whois/windows.com

It's a URL not an email address. Any time you enter a URL into something where you're supposed to enter an email address you will get an error message saying it's not a valid email address.
 
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I freely admit my mistake then. While I know the difference, it didn't even cross my mind this morning. I was focused on preventing what I saw as a red flag, when I was in error. Even the best of us have our off days. My bad.
 

Cookiegal

Karen
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Please don't be too hard on yourself and my response was not meant to be a reproach. It's always best to err on the side of caution and we do appreciate you being concerned about others and reporting such so no one steps into something that could have been prevented. I also hope it won't deter you from doing the same in the future. We rely on people to be our eyes when we can't be everywhere to find bad links and whatnot on the site. :)
 
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I appreciate the response. I do my best to give constructive professional advice, and have been helped along the way as well. Everyone stumbles. To quote Rocky, "It ain't about how hard you hit, but how hard you can get hit and keep moving forward." Learn something new, even if it's something you already knew and missed.
 

parman

Thread Starter
Joined
Mar 8, 2007
Messages
560
To the OP, have you tried any of the steps Microsoft has suggested?

I'd start with a memory test: https://technet.microsoft.com/en-us/library/ff700221.aspx

And driver updates using the Dell Update Application: https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HGDR1
I am going to try memory test tonite and driver updates. Wondering if I have a hardware problem (inside fan) cause I am using a cooling pad under my laptop right now without the blue screen appearing. Could it be a dust buildup inside on motherboard? This laptop is 8 yrs old.
 
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