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STOP: Fatal System Error...won't allow me to scan or download without shutting off...

Discussion in 'Windows XP' started by nc2cute4ewe, Jan 2, 2008.

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  1. nc2cute4ewe

    nc2cute4ewe Thread Starter

    Joined:
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    My mom was here during the holiday and I think she may have contracted a virus or spyware on my laptop and I have been having issues ever since. The error message I keep getting is "STOP: Fatal System error c000021a The windows logon process system process terminated unexpectedly 0xc0000005 (oxoooooooo) system has been shut down". I asked if she downloaded anything but all she says is she didnt do anything but check her email, but I have never had this issue before. Of course, I hadn't gotten around to backing up my files on my computer and I am nervous about losing the pics and files I have on there now. Please help me. I have tried to do a system restore, but each time I try it shutsdown and goes to the blue screen. I tried to do it in safe mode and it keeps doing the same thing. I have even tried to run adaware and a virus scan but it keeps shutting down before I can fully scan the computer. I can get top safe mode and to my main page, but it won't stay up long enough for me to do anything. I am not tech savvy, but I can follow good direction. Please help me as I failed to backup my information and I have precious pics, etc. What is the best way to back up my information, as I do have a functioning desktop.

    My system is a Dell Laptop and I have Windows 2003.
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
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    If you tried a "system restore" you have Windows XP (not "2003")

    The best way to back up your personal files would be to an external drive or DVD if you have one.

    Try this for troubleshooting >>

    First, restart in Safe Mode if necessary -- (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu) or Normal mode

    Then:

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353
    http://support.microsoft.com/kb/929135 << for Vista, but applies equally to XP, and better written.

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in &#8220;selective&#8221; startup mode &#8211; you should note what these are before beginning. They will need to be de-selected again.


    >>>> Also let's have a closer look at those STOP messages:

    I can run a debugging utility on the dump files if you do this:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a 3rd party driver causing the error, if one exists for it.
     
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