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stop skype starting?

Discussion in 'All Other Software' started by missmouse, Apr 25, 2010.

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  1. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    how can I stop skype from starting automatically each time I start my computer?
    I already have the "start skype when I start my computer" box UNCLICKED, but it still starts!
    GRRRRRRRRRRR!:mad:
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    Click Start - Run, type in MSCONFIG and then click OK - Startup(tab).

    Uncheck the Skype entry, then click Apply - OK - Restart.

    When the small SCU window appears during restart(if you have XP), put a checkmark in that window before you click OK to close it.

    ---------------------------------------------------------------

    Do you know how to submit a HijackThis log here?

    ---------------------------------------------------------------
     
  3. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    Skype is not on the list!

    yes I can post a hijackthis
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    Close all open windows first, then start HijackThis and click "Do a system scan and save a log file".

    When the log file appears, copy-the-paste the entire log file here.

    -----------------------------------------------------------------
     
  5. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 15:26:13, on 25/04/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Windows\PixArt\PAC207\Monitor.exe
    C:\Windows\vVX3000.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
    C:\Program Files\Spamihilator\spamihilator.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Webroot\Washer\wwDisp.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Program Files\PhraseExpress\phraseexpress.exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil VoIP Plugin.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclIVTBTSrv.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.shopandscan.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Gacela2 - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
    O4 - HKLM\..\Run: [RestartNeroSetup] "C:\Users\MISSMO~1\AppData\Local\Temp\Nero Web\SetupXu.exe" MODE="update" STARTMODE="2" USERSEL="3" FAMILYNAME="Nero 7" RUNSETUPXU="1" UPGRADE="1"
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC207\Monitor.exe
    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
    O4 - HKLM\..\Run: [VX3000] C:\Windows\vVX3000.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [BTPostInstall] C:\Users\MISSMO~1\AppData\Local\Temp\post.exe
    O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
    O4 - HKLM\..\Run: [Spamihilator] "C:\Program Files\Spamihilator\spamihilator.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
    O4 - HKCU\..\Run: [DriverUpdaterPro] C:\Program Files\XPC Tools\Driver Updater Pro\DriverUpdaterPro.exe -t
    O4 - HKCU\..\Run: [lphcgs1j0e34l] C:\Windows\system32\lphcgs1j0e34l.exe
    O4 - HKCU\..\Run: [Agb6apivAC] C:\ProgramData\bipwxgdw\pqncjmlq.exe
    O4 - HKCU\..\Run: [RunSpySweeperScheduleAtStartup] "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{C762E668-08A4-4EC2-8A7F-8835A6AF83AF}
    O4 - HKCU\..\Run: [rNMrBCHAvZ] C:\ProgramData\bipwxgdw\pqncjmlq.exe
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe
    O4 - Startup: RT-Updater.lnk = C:\Ross-Tech\VCDS\vcds.exe
    O4 - Global Startup: BlueSoleil.lnk = C:\Program Files\IVT Corporation\BlueSoleil\gprs.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: PalTalk.lnk = C:\Program Files\Paltalk Messenger\paltalk.exe
    O4 - Global Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: (no name) - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O9 - Extra 'Tools' menuitem: About WebView - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe (file missing)
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {05CDEE1D-D109-4992-B72B-6D4F5E2AB731} (PhotoBox uploader) - http://static.photobox.co.uk/sg/common/ImageUploader4.cab
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {0CFA086E-6336-4D95-B6AA-90F564E99631} (TNSClicker.Clicker) - http://www.shopandscan.com/TNSClicker.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/VistaMSNPUplden-gb.cab
    O16 - DPF: {84818113-96C5-11D2-BE39-006008BF4DD5} (ViewDirector Object) - http://www.scotlandspeople.gov.uk/Viewers/ActiveXControl/viewdw32.ocx
    O16 - DPF: {BA3BAF69-72B1-4BCE-BE96-A4D304EAFBB4} (PhotoBox uploader) - http://assets.photobox.com/assets/aurigma/ImageUploader4.cab?20080814071732
    O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
    O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
    O16 - DPF: {EBB176D2-AF75-4706-832F-4C8448F72757} (TNSClickerc.Clicker) - http://www.shopandscan.com/TNSClickrc.CAB
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Windows\system32\Skype4COM.dll
    O18 - Protocol: vw-wi - {0F3C833F-FB28-40EA-8CB9-6A55B996C3F6} - C:\ElsaWin\bin\wiProt.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: Google Update Service (gupdate1c9c437443ceb59) (gupdate1c9c437443ceb59) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: ELSA Administration Service (LcSvrAdm) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAdm.exe
    O23 - Service: ELSA Auftragsverwaltungs Service (LcSvrAuf) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAuf.exe
    O23 - Service: ELSA DBA Server (LcSvrDba) - Volkswagen AG - C:\ElsaWin\bin\LcSvrDba.exe
    O23 - Service: ELSA Historie Server (LcSvrHis) - Volkswagen AG - C:\ElsaWin\bin\LcSvrHis.exe
    O23 - Service: ELSA PASS Server (LcSvrPAS) - Volkswagen AG - C:\ElsaWin\bin\LcSvrPas.exe
    O23 - Service: ELSA APOSpro Server (LcSvrSaz) - Volkswagen AG - C:\ElsaWin\bin\LcSvrSaz.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxbc_device - - C:\Windows\system32\lxbccoms.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Start BT in service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\StartSkysolSvc.exe
    O23 - Service: ELSA Vaudis Service (VSGate) - Volkswagen AG - C:\ElsaWin\bin\VSGate.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    O23 - Service: WebView-Reporting-Service - Unknown owner - C:\Program Files\WebView\WebView-Reporting.exe
    O23 - Service: WebView-Update-Service - Unknown owner - C:\Program Files\WebView\WebView-Updater.exe
    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

    --
    End of file - 14742 bytes
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    I hate to be the bearer of bad news, but your computer is infected and has other problems to be dealt with.

    While I'm examining your HijackThis log, do the following:

    Start HijackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click the "Save List" button.

    Save the "uninstall_list.txt" file somewhere. It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------------
     
  7. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    32 Bit HP CIO Components Installer
    7-Zip 4.65
    Acrobat.com
    Activation Assistant for the 2007 Microsoft Office suites
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Help Center 2.1
    Adobe Photoshop Elements 5.0
    Adobe Reader 9.3.1
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft PhotoImpression 6
    Avanquest update
    AxCrypt (Remove Only)
    Bluesoleil2.7.0.13 VoIP Release 071227
    BT Broadband Desktop Help
    BT Wireless Connection Manager
    Chinese Symbol Studio 2
    Classic Games
    DBXTriever 3.0
    ElsaWin
    FaceOnBody
    FavOrg
    File Helper 1.1.0.4
    FTDI FTD2XX USB Drivers
    FTDI USB Serial Converter Drivers
    Google Chrome
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Customer Participation Program 9.0
    HP Deskjet All-In-One Software 9.0
    HP Imaging Device Functions 9.0
    HP Photosmart Essential 2.01
    HP Product Assistant
    HP Smart Web Printing
    HP Solution Center 9.0
    HP Update
    HPSSupply
    Java(TM) 6 Update 18
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) 6 Update 6
    Java(TM) 6 Update 7
    LG GSM PC Components
    LG USB Modem Driver
    LimeWire 5.5.8
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft LifeCam
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Motorola Phone Tools
    Mozilla Firefox (3.5.7)
    MSVC80_x86_v2
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NEF Codec
    neroxml
    Nokia Connectivity Cable Driver
    Nokia Map Loader
    Nokia PC Suite
    Nokia PC Suite
    Nokia Software Updater
    NVIDIA Drivers
    OGA Notifier 2.0.0048.0
    OpenOffice.org Installer 1.0
    OVT Scanner X86
    PC Connectivity Solution
    PhraseExpress v7.0.148
    QuickTime
    Reader Drivers and Utilities
    RealPlayer
    Realtek High Definition Audio Driver
    Revo Uninstaller 1.83
    Safari
    SAMSUNG Mobile Composite Device Software
    SAMSUNG Mobile Modem Driver Set
    Samsung Mobile phone USB driver Software
    SAMSUNG Mobile USB Modem 1.0 Software
    SAMSUNG Mobile USB Modem Software
    Samsung PC Studio 3
    Samsung PC Studio 3 USB Driver Installer
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB978380)
    Security Update for Microsoft Office Excel 2007 (KB978382)
    Security Update for Microsoft Office Outlook 2007 (KB972363)
    Security Update for Microsoft Office PowerPoint 2007 (KB957789)
    Security Update for Microsoft Office Publisher 2007 (KB969693)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB969613)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB969604)
    SIW version 2010.02.10
    Skype¬ô 3.8
    Spamihilator
    Spy Sweeper
    Uninstall OVT Scanner
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office InfoPath 2007 (KB976416)
    Update for Outlook 2007 Junk Email Filter (kb979895)
    VCDS Release 908.1
    Vista Codec Package
    Visual C++ CRT 9.0
    Visual C++ CRT 9.0 SP1
    WebView
    Window Washer
    Windows 7 Upgrade Advisor
    Windows Driver Package - Nokia Modem (06/01/2009 7.01.0.4)
    Windows Driver Package - Nokia Modem (10/05/2009 4.2)
    Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
    Windows Driver Package - Ross-Tech USB Driver Package (05/21/2009 2.04.18)
    Windows Live installer
    Windows Live Mail
    Windows Live Sign-in Assistant
    Windows Media Player Firefox Plugin
    Xilisoft AVI to DVD Converter
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    Uninstall these programs because they're outdated or aren't needed or are dangerous to use:

    Acrobat.com

    Adobe AIR

    Adobe Help Center 2.1

    Apple Software Update

    Java(TM) 6 Update 2

    Java(TM) 6 Update 3

    Java(TM) 6 Update 5

    Java(TM) 6 Update 6

    Java(TM) 6 Update 7


    (Note: Don't uninstall Java(TM) 6 Update 18)

    LimeWire 5.5.8

    OpenOffice.org Installer 1.0

    Spamihilator

    Spy Sweeper

    Window Washer

    Windows 7 Upgrade Advisor


    If you're prompted to restart your computer to complete the uninstall of any of them, do so.

    After you're done, restart your computer again.

    ---------------------------------------------------------

    Next, download and save these programs: (click the green icon at each site)

    Sun Java Runtime Environment 1.6.0.20 - Java(TM) 6 update 20

    Skype 4.2.0.158

    Malwarebytes Anti-Malware 1.45

    SUPERAntiSpyware 4.35.0.1002

    Close all open windows first, then install them.

    If you're prompted to restart your computer to complete the install of any of them, do so.

    After you're done, restart your computer again.

    (Note: Don't do anything with Malwarebytes or SUPERAntiSpyware yet.)

    ----------------------------------------------------------

    After all of the above has been done, start HijackThis and click "Do a system scan and save a log file".

    When the log appears, copy-and-paste it here.

    ----------------------------------------------------------

    What are you using for an anti-virus program? I see a few Symantec-related entries in your log, but I don't see Symantec Norton installed.

    If you're actually using the Mozilla Firefox and Safari browsers, they need to be updated, otherwise uninstall them if you're not using them.

    ----------------------------------------------------------
     
  9. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    Thanks, however i do not wish to remove window washer as it is a program I use on a regular basis! can I leave it & delete the others?
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    You can keep it if you want to and uninstall the others. (y)

    You have a lot to do, so take your time. I'll check back with your thread later and then we'll go from there.

    If you see any other programs in the "Programs And Features" list that you don't recognize or don't think you use, advise what they are so I can advise you if they're safe to uninstall.

    ----------------------------------------------------------------
     
  11. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    adobe help center 2.1 is not on the list! Also i often use limewire so wish to keep it.
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    Using LimeWire to download and install who-knows-what is probably how your computer got infected. It's your choice if you want to keep using it.

    I'm going off-line for a few hours, so I'll check back with your thread later.

    ---------------------------------------------------------------
     
  13. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    computer now takes a lot longer to boot up and unfortunately Skype welcome window ( although a different one now!) still opens when I start!:eek:

    heres the hijack log

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 17:20:29, on 25/04/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Windows\PixArt\PAC207\Monitor.exe
    C:\Windows\vVX3000.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Webroot\Washer\wwDisp.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\PhraseExpress\phraseexpress.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
    C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil VoIP Plugin.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclIVTBTSrv.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.shopandscan.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Gacela2 - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
    O4 - HKLM\..\Run: [RestartNeroSetup] "C:\Users\MISSMO~1\AppData\Local\Temp\Nero Web\SetupXu.exe" MODE="update" STARTMODE="2" USERSEL="3" FAMILYNAME="Nero 7" RUNSETUPXU="1" UPGRADE="1"
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC207\Monitor.exe
    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
    O4 - HKLM\..\Run: [VX3000] C:\Windows\vVX3000.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [BTPostInstall] C:\Users\MISSMO~1\AppData\Local\Temp\post.exe
    O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
    O4 - HKCU\..\Run: [DriverUpdaterPro] C:\Program Files\XPC Tools\Driver Updater Pro\DriverUpdaterPro.exe -t
    O4 - HKCU\..\Run: [lphcgs1j0e34l] C:\Windows\system32\lphcgs1j0e34l.exe
    O4 - HKCU\..\Run: [Agb6apivAC] C:\ProgramData\bipwxgdw\pqncjmlq.exe
    O4 - HKCU\..\Run: [RunSpySweeperScheduleAtStartup] "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{C762E668-08A4-4EC2-8A7F-8835A6AF83AF}
    O4 - HKCU\..\Run: [rNMrBCHAvZ] C:\ProgramData\bipwxgdw\pqncjmlq.exe
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe
    O4 - Startup: RT-Updater.lnk = C:\Ross-Tech\VCDS\vcds.exe
    O4 - Global Startup: BlueSoleil.lnk = C:\Program Files\IVT Corporation\BlueSoleil\gprs.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: PalTalk.lnk = C:\Program Files\Paltalk Messenger\paltalk.exe
    O4 - Global Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: (no name) - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O9 - Extra 'Tools' menuitem: About WebView - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll
    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe (file missing)
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {05CDEE1D-D109-4992-B72B-6D4F5E2AB731} (PhotoBox uploader) - http://static.photobox.co.uk/sg/common/ImageUploader4.cab
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {0CFA086E-6336-4D95-B6AA-90F564E99631} (TNSClicker.Clicker) - http://www.shopandscan.com/TNSClicker.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/VistaMSNPUplden-gb.cab
    O16 - DPF: {84818113-96C5-11D2-BE39-006008BF4DD5} (ViewDirector Object) - http://www.scotlandspeople.gov.uk/Viewers/ActiveXControl/viewdw32.ocx
    O16 - DPF: {BA3BAF69-72B1-4BCE-BE96-A4D304EAFBB4} (PhotoBox uploader) - http://assets.photobox.com/assets/aurigma/ImageUploader4.cab?20080814071732
    O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
    O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
    O16 - DPF: {EBB176D2-AF75-4706-832F-4C8448F72757} (TNSClickerc.Clicker) - http://www.shopandscan.com/TNSClickrc.CAB
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: vw-wi - {0F3C833F-FB28-40EA-8CB9-6A55B996C3F6} - C:\ElsaWin\bin\wiProt.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: Google Update Service (gupdate1c9c437443ceb59) (gupdate1c9c437443ceb59) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: ELSA Administration Service (LcSvrAdm) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAdm.exe
    O23 - Service: ELSA Auftragsverwaltungs Service (LcSvrAuf) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAuf.exe
    O23 - Service: ELSA DBA Server (LcSvrDba) - Volkswagen AG - C:\ElsaWin\bin\LcSvrDba.exe
    O23 - Service: ELSA Historie Server (LcSvrHis) - Volkswagen AG - C:\ElsaWin\bin\LcSvrHis.exe
    O23 - Service: ELSA PASS Server (LcSvrPAS) - Volkswagen AG - C:\ElsaWin\bin\LcSvrPas.exe
    O23 - Service: ELSA APOSpro Server (LcSvrSaz) - Volkswagen AG - C:\ElsaWin\bin\LcSvrSaz.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxbc_device - - C:\Windows\system32\lxbccoms.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Start BT in service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\StartSkysolSvc.exe
    O23 - Service: ELSA Vaudis Service (VSGate) - Volkswagen AG - C:\ElsaWin\bin\VSGate.exe
    O23 - Service: WebView-Reporting-Service - Unknown owner - C:\Program Files\WebView\WebView-Reporting.exe
    O23 - Service: WebView-Update-Service - Unknown owner - C:\Program Files\WebView\WebView-Updater.exe
    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

    --
    End of file - 15236 bytes
     
  14. missmouse

    missmouse Banned Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    502
    Yeh, I know a lot of people dont like limewire!
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,962
    First Name:
    Frank
    Let's get the startup load trimmed down a bit before we do anything else. Follow my instructions carefully and take your time doing it.

    --------------------------------------------------------------

    Click Start - Run, type in MSCONFIG and then click OK - Startup(tab).

    Remove the checkmark only in the entries that I've highlighted in bold text. Be aware that .exe may be missing from the names. Also remove the checkmark in the entries whose name begins with Nv.

    O4 - HKLM\..\Run: Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide

    O4 - HKLM\..\Run: RtHDVCpl RtHDVCpl.exe

    O4 - HKLM\..\Run: Skytel Skytel.exe

    O4 - HKLM\..\Run: Adobe Photo Downloader "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe

    O4 - HKLM\..\Run: RestartNeroSetup "C:\Users\MISSMO~1\AppData\Local\Temp\Nero Web\SetupXu.exe" MODE="update" STARTMODE="2" USERSEL="3" FAMILYNAME="Nero 7" RUNSETUPXU="1" UPGRADE="1"

    O4 - HKLM\..\Run: GrooveMonitor "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

    O4 - HKLM\..\Run: QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC207\Monitor.exe

    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"

    O4 - HKLM\..\Run: [VX3000] C:\Windows\vVX3000.exe

    O4 - HKLM\..\Run: HP Software Update "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

    O4 - HKLM\..\Run: [BTPostInstall] C:\Users\MISSMO~1\AppData\Local\Temp\post.exe

    O4 - HKLM\..\Run: NvSvc "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart

    O4 - HKLM\..\Run: NvCplDaemon "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup

    O4 - HKLM\..\Run: NvMediaCenter "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

    O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"

    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

    O4 - HKLM\..\Run: TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    O4 - HKLM\..\Run: Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

    O4 - HKLM\..\Run: Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

    O4 - HKLM\..\Run: SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe

    O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun

    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

    O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"

    O4 - HKCU\..\Run: [DriverUpdaterPro] C:\Program Files\XPC Tools\Driver Updater Pro\DriverUpdaterPro.exe -t

    O4 - HKCU\..\Run: lphcgs1j0e34l C:\Windows\system32\lphcgs1j0e34l.exe

    O4 - HKCU\..\Run: Agb6apivAC C:\ProgramData\bipwxgdw\pqncjmlq.exe

    O4 - HKCU\..\Run: RunSpySweeperScheduleAtStartup "C:\Windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{C762E668-08A4-4EC2-8A7F-8835A6AF83AF}

    O4 - HKCU\..\Run: rNMrBCHAvZ C:\ProgramData\bipwxgdw\pqncjmlq.exe

    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray

    O4 - HKCU\..\Run: SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

    O4 - Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe

    O4 - Startup: RT-Updater.lnk = C:\Ross-Tech\VCDS\vcds.exe

    O4 - Global Startup: BlueSoleil.lnk = C:\Program Files\IVT Corporation\BlueSoleil\gprs.exe

    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

    O4 - Global Startup: PalTalk.lnk = C:\Program Files\Paltalk Messenger\paltalk.exe

    O4 - Global Startup: PhraseExpress.lnk = C:\Program Files\PhraseExpress\phraseexpress.exe

    After you're done, click Apply - OK - Exit Without Restart. You don't want to restart your computer just yet.

    Click Start - Run, type in SERVICES.MSC and then click OK.

    When the services window appears, expand it so you can see the list more clearly.

    Double-click only on the entries that I've highlighted in bold text. Be aware that you have to do one entry at a time.

    If "Startup type" is set on Automatic, change it to Manual, then click Apply - OK.

    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

    O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe

    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

    O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe

    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

    O23 - Service: Google Update Service (gupdate1c9c437443ceb59) (gupdate1c9c437443ceb59) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

    O23 - Service: ELSA Administration Service (LcSvrAdm) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAdm.exe

    O23 - Service: ELSA Auftragsverwaltungs Service (LcSvrAuf) - Volkswagen AG - C:\ElsaWin\bin\LcSvrAuf.exe

    O23 - Service: ELSA DBA Server (LcSvrDba) - Volkswagen AG - C:\ElsaWin\bin\LcSvrDba.exe

    O23 - Service: ELSA Historie Server (LcSvrHis) - Volkswagen AG - C:\ElsaWin\bin\LcSvrHis.exe

    O23 - Service: ELSA PASS Server (LcSvrPAS) - Volkswagen AG - C:\ElsaWin\bin\LcSvrPas.exe

    O23 - Service: ELSA APOSpro Server (LcSvrSaz) - Volkswagen AG - C:\ElsaWin\bin\LcSvrSaz.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: lxbc_device - - C:\Windows\system32\lxbccoms.exe

    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe

    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

    O23 - Service: Start BT in service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\StartSkysolSvc.exe

    O23 - Service: ELSA Vaudis Service (VSGate) - Volkswagen AG - C:\ElsaWin\bin\VSGate.exe

    O23 - Service: WebView-Reporting-Service - Unknown owner - C:\Program Files\WebView\WebView-Reporting.exe

    O23 - Service: WebView-Update-Service - Unknown owner - C:\Program Files\WebView\WebView-Updater.exe

    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

    Also change these entries from Automatic to Manual:

    ReadyBoost

    Windows Defender


    After you're done, close the services window and then restart your computer.

    After it's restarted, start HijackThis and then click "Do a system scan and save a log file".

    When the log file appears, save it and then copy-and-paste it here.

    -------------------------------------------------------------
     
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