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Storage medium errors caused...

Discussion in 'Windows XP' started by Lolly42, Jan 18, 2006.

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  1. Lolly42

    Lolly42 Thread Starter

    Joined:
    Jan 18, 2006
    Messages:
    6
    ...unexpected crash in Windows XP.

    I can't get onto the internet from my user site on the family computer.
    Am currently using "guest" and have a log from "guest" but not sure if it will address the issues I'm having with my site, but here goes...

    Logfile of HijackThis v1.99.1
    Scan saved at 9:56:16 AM, on 1/18/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\support.com\bin\tgcmd.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    C:\Program Files\Common Files\AOL\1134721377\ee\AOLSoftware.exe
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
    C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    C:\WINDOWS\system32\ctfmon.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\WinRAR\WinRAR.exe
    C:\DOCUME~1\Guest\LOCALS~1\Temp\Rar$EX05.214\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\PC-CAM Center\CAMTRAY.EXE
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134721377\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\spysub.exe
    O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
    O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
    O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by20fd.bay20.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Documents and Settings\Emery\My Documents\photoshop\PhotoshopElementsFileAgent.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

    If this doesn't cover what's happening with my site, can I run Hijack this from the shared folder?
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    You should create a new user account with Administrative Rights for now.

    Log into that and open the event viewer (run eventvwr.msc)

    What errors are showing there under the system and applications logs? Double click them to view their descriptions -- use the double-paper copy icon to copy the errors to the clipboard for pasting.

    If you have been getting "blue screens" copy the error parameters and driver file if mentioned ("bug check").

    >> Have you tried doing a System Restore? Start > run: msconfig > Launch System Restore.

    Choose a calendar date prior to the problems. These can be "undone" if not helpful.
     

    Attached Files:

  3. Lolly42

    Lolly42 Thread Starter

    Joined:
    Jan 18, 2006
    Messages:
    6
    There are a WHOLE BUNCH of these error messages.
    Here a few examples...
    (I hope I haven't totally messed this thing up.)
    Additionally, for some reason, my anti virus keeps getting turned off...do I have something malitious???
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1005
    Date: 1/10/2006
    Time: 2:23:11 PM
    User: N/A
    Computer: LAPTOP
    Description:
    Windows cannot access the file C:\Documents and Settings\Mom\Local Settings\History\History.IE5\MSHist012006011020060111\index.dat for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program index.dat because of this error.

    Program: index.dat
    File: C:\Documents and Settings\Mom\Local Settings\History\History.IE5\MSHist012006011020060111\index.dat

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    Additional Data
    Error value: C000009C
    Disk type: 3

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 1/10/2006
    Time: 2:23:24 PM
    User: N/A
    Computer: LAPTOP
    Description:
    Faulting application mghtml.exe, version 4.0.0.71, faulting module wininet.dll, version 6.0.2900.2781, fault address 0x000060bd.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6d 67 68 ure mgh
    0018: 74 6d 6c 2e 65 78 65 20 tml.exe
    0020: 34 2e 30 2e 30 2e 37 31 4.0.0.71
    0028: 20 69 6e 20 77 69 6e 69 in wini
    0030: 6e 65 74 2e 64 6c 6c 20 net.dll
    0038: 36 2e 30 2e 32 39 30 30 6.0.2900
    0040: 2e 32 37 38 31 20 61 74 .2781 at
    0048: 20 6f 66 66 73 65 74 20 offset
    0050: 30 30 30 30 36 30 62 64 000060bd

    ---
    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 1/10/2006
    Time: 2:23:24 PM
    User: N/A
    Computer: LAPTOP
    Description:
    Hanging application mghtml.exe, version 4.0.0.71, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 6d 67 68 74 6d 6c mghtml
    0018: 2e 65 78 65 20 34 2e 30 .exe 4.0
    0020: 2e 30 2e 37 31 20 69 6e .0.71 in
    0028: 20 68 75 6e 67 61 70 70 hungapp
    0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0
    0038: 20 61 74 20 6f 66 66 73 at offs
    0040: 65 74 20 30 30 30 30 30 et 00000
    0048: 30 30 30 000

    --
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1005
    Date: 1/10/2006
    Time: 2:29:57 PM
    User: N/A
    Computer: LAPTOP
    Description:
    Windows cannot access the file C:\Documents and Settings\Mom\Local Settings\History\History.IE5\MSHist012006011020060111\index.dat for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program index.dat because of this error.

    Program: index.dat
    File: C:\Documents and Settings\Mom\Local Settings\History\History.IE5\MSHist012006011020060111\index.dat

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
    Additional Data
    Error value: C000009C
    Disk type: 3

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    --
    Event Type: Error
    Event Source: McLogEvent
    Event Category: None
    Event ID: 5051
    Date: 1/10/2006
    Time: 4:20:27 PM
    User: NT AUTHORITY\SYSTEM
    Computer: LAPTOP
    Description:
    A thread in process c:\PROGRA~1\mcafee.com\vso\mcshield.exe took longer than 30000 ms to complete a request.
    The process will be terminated. Thread id : 3372 (0xd2c)
    Thread address : 0x7C90EB94
    Thread message :

    Build VSCORE.11.0.0.151 / 11.34
    Object being scanned = \Device\HarddiskVolume1\Documents and Settings\Emery\My Documents\photoshop\CoolType.dll
    by PhotoshopElemen
    24000(21010)(10)
    10006(21010)(0)
    27000(21010)(26)
    27001(21010)(0)
    10010(21010)(0)
    24000(21010)(1)
    10006(21010)(0)
    27000(21010)(26)

    --
    Event Type: Error
    Event Source: Ci
    Event Category: CI Service
    Event ID: 4126
    Date: 1/17/2006
    Time: 10:09:50 PM
    User: N/A
    Computer: LAPTOP
    Description:
    Cleaning up corrupt content index metadata on c:\system volume information\catalog.wci. Index will be automatically restored by refiltering all documents.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    --
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    You definitely have some problems with a corrupt User Profile that are affecting internet connectivity and McAfee from that profile.

    Have you tried running chkdsk on the drive?

    To do this from within Windows, right click on the local drive (c:) and select Properties > Tools > Error checking.

    Or just follow the instructions in the error message:

    Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.



    Ultimately you may need to dump the old profile and create a new one. MS offers some advice on preserving data from the old profile in this article:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;318011

    If the problems are localized to the temporary internet cache and index.dat, you can try to manually delete it so that it gets recreated on the next boot.

    To do this you need to log in under a new account with Administrative rights. Then open a command prompt (start > run: cmd and at the prompt enter:

    cd "C:\Documents and Settings\Mom\Local Settings\"



    Then enter:

    deltree history

    Include the quotes in the bolded command line.

    >>> Still another thing you can do is to install a different browser which does not use IE settings. Try Firefox or Opera -- this should get you on the net from the problem account. It might not help with McAfee problems though.

    http://www.mozilla.com/firefox/

    or

    www.opera.com
     
  5. Lolly42

    Lolly42 Thread Starter

    Joined:
    Jan 18, 2006
    Messages:
    6
    Ok, so I did the error checking and it ran for a LONG time last night.
    Set my alarm for 2:00 AM to check on it. Was all done so I shut it down for the night.
    I get up this morning and it's working GREAT!! I decide to run the defragmenter. When that was done everything ran nice and fast. While I'm on, my system has and auto update for windows after that it promps me to reboot...I did and then I get this...

    SMART Failure Predicted on Hard Disk 0:HITACHI_DK23DA-20-(pm)
    Warning: Immediately back-up our data and replace your hard disk drive. A failure may be imminent.

    AGHHHH, Now what?? :eek: Please help.
     
  6. Lolly42

    Lolly42 Thread Starter

    Joined:
    Jan 18, 2006
    Messages:
    6
    Thanks for the help this far. I was thrilled to have been able to use this thing with no problems.(y)
     
  7. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
  8. Lolly42

    Lolly42 Thread Starter

    Joined:
    Jan 18, 2006
    Messages:
    6
  9. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It requires Adobe acrobat. You may or may not have it installed. Did you download the file to the hard drive first, or just try to open it online? Sometimes the online plugins don't work, but if you have it on the hard drive you can open it from there. To download it to the hard drive first, right click on it and select "Save Target As".

    http://www.adobe.com/products/acrobat/readstep2.html
     
  10. Lolly42

    Lolly42 Thread Starter

    Joined:
    Jan 18, 2006
    Messages:
    6
    That was the craziest thing, I had that 7.0 reader already...aparently it didn't work.
    I uninstalled it and installed it again...
     
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