Strange connection problem

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

callc92

Thread Starter
Joined
Dec 30, 2012
Messages
3
Hi,
I have had the same problem with my laptop for several months now. I have trouble connecting to the wifi in my house. It usually connects but will stop working for minutes up to days at a time. Everything else (including another laptop, phones, PS3 etc) connect no problem. It does not seem to matter how close to the router I am. When the problem occurs it sometimes still says that it is connected but I am unable to use the internet.
However, I have no issues connecting to the wifi in other places such as the university library or my house at university (it is the same kind of connection as at home, not a public connection) so I have no idea what the problem is.
Thanks
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,758
When you have a connection and when you do not ...

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

callc92

Thread Starter
Joined
Dec 30, 2012
Messages
3
Hi,
Here is the cmd response:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Caroline>
C:\Users\Caroline>
C:\Users\Caroline>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Caroline-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : C0-F8-DA-9E-3B-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : C0-F8-DA-9E-3B-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d1be:18dd:6989:f216%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.11.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 30 December 2012 15:41:39
Lease Expires . . . . . . . . . . : 01 January 2013 17:27:38
Default Gateway . . . . . . . . . : 192.168.11.1
DHCP Server . . . . . . . . . . . : 192.168.11.1
DHCPv6 IAID . . . . . . . . . . . : 398522586
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-7B-60-31-B8-70-F4-94-67-77

DNS Servers . . . . . . . . . . . : 192.168.11.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : sns.nottingham.ac.uk
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : B8-70-F4-94-67-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{82B0E848-FA6C-43F3-B0B4-1230B52115C8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.sns.nottingham.ac.uk:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{37E8C647-D520-4673-8BE4-3113DBE1F619}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:3c76:2a39:add3:5853(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3c76:2a39:add3:5853%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Caroline>


Thanks
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,758
You're right at the borderline w.r.t. signal strength and needlessly risking interference from the other network. Try channel 1 or 6 and try moving the router or computer or reorienting an antenna to try for a stronger signal.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top