1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Strange Crashes since i've upgraded to Windows 8

Discussion in 'Windows 8' started by Maxhinks, Dec 26, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Hi guys,

    Recently been experiencing a strange issue with my Dell L502x, happens generally if i'm playing a game or something, but in the past it has happened just whilst listening to music etc. This never ever happened on Windows 7. It's the 6gb Ram, nividia 540gt 2gb, with an i7 sandybridge 2.00ghz model. What basically happens is my laptop becomes completely unresponsive, blurs multi coloured lines, and sometimes will then move to blue screen of death, other times it remains unresponsive and I have to hold the power button down. I then have to give it about 5 mins, or it will just beep at me and not turn on. I've attached a picture of it. I've ran every single diagnostic I personally can think of, strange thing is it has only happened since I upgraded to Windows 8, and since I updated the Bios it only has happened when playing Games, basically when it is working hard. If anyone has any idea i'd really appreciate it, the machine is less than 2 years old, and the entire inside contents were replaced, minus the hard drive and Ram less than a year ago.
     

    Attached Files:

  2. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    are you using it on a hard flat surface

    try reinstalling the video drivers

    put the minidumps in here and post the result

    http://www.nirsoft.net/utils/blue_screen_view.html

    they are located here

    C:\Windows\Minidump\Minidump.dmp

    check your temperatures
     
  3. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Video drivers don't seem to be the problem, tried and checked that several times. That being said the dump seems to be referring to Direct X?

    Info from the latest dump:
    ==================================================
    Dump File : 120412-44562-01.dmp
    Crash Time : 04/12/2012 21:49:47
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff802`c72c38de
    Parameter 3 : fffff880`049e1d80
    Parameter 4 : 00000000`00000000
    Caused By Driver : dxgmms1.sys
    Caused By Address : dxgmms1.sys+704e
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7a740
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\120412-44562-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9200
    Dump File Size : 305,176
    ==================================================

    But that's the thing, it doesn't always go to Blue Screen, in the screen shot I posted, which happened last night, it just stayed on that. Yeah using it on a hard service.
     
  4. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    every search i do goes to video drivers

    did you get them from dell
     
  5. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Nah I just ran the normal Nvida updater and it did it automatically for me
     
  6. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    dell laptops video driver used to incorporate more than video drivers

    d/load the dell ones and install them and see where your at
     
  7. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Sweet, i'll try and let you know, cheers
     
  8. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Ok so it doesn't seem to be the video card, drivers changed and it just happened again randomly whilst i'm listening to music

    ==================================================
    Dump File : 122812-51515-01.dmp
    Crash Time : 28/12/2012 12:39:52
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`016eb2ee
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`000000b8
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+232ee
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7b340
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\122812-51515-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9200
    Dump File Size : 297,592
    ==================================================

    Says potentially memory or hard drive when I googled, but i've tested both of these things recently???
     
  9. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
  10. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    I don't have ESET on my computer, only AVG
     
  11. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
  12. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Ok, before I try that just another update. I did a full wipe of windows 8, hard drive everything. Crashes still occurred. Latest BSOD.

    ==================================================
    Dump File : 123112-43109-01.dmp
    Crash Time : 31/12/2012 09:48:51
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff801`46245ce0
    Parameter 3 : fffff880`1c32dfd0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7b040
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7b040
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\123112-43109-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9200
    Dump File Size : 302,136
    ==================================================

    Also I ran memtest86 and got no problems. So should I def go ahead and try driver verifier or is something else the problem? Really confused to what is going on, been working with computers for 6 years and never encountered anything like this.

    Cheers
     
  13. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
  14. Maxhinks

    Maxhinks Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    8
    Verifier is telling me there are no unsigned drivers and there are no drivers built for older versions of windows??
     
  15. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Strange Crashes since
  1. Jack1000
    Replies:
    3
    Views:
    1,118
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1082479

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice