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Strange Graphics Crash...

Discussion in 'Games' started by guy100, Jul 8, 2012.

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  1. guy100

    guy100 Thread Starter

    Jul 8, 2012
    Hello everyone!
    So, I just bought and built a new computer and have been playing games and such for about a week now. For some reason during random times when I load into the game everything will freeze up for about five seconds and come back to my desktop tabbed out of the game. To make this even more strange i can still hear the audio from that game and the cursor is still skinned to the one in the game but I can not re open the game and have to task manager it off. It then goes on to say my AMD driver has stopped working and successfully recovered. I have tried to fix it on my own but I can't seem to stop the crashing at random gameplay times. Can anyone help me out?

    System Specs.

    CPU: AMD FX-8120

    Motherboard: MSI 970A-G46

    Memory: DDR3 2x 4GB

    Graphics: AMD Radeon HD 7700 Series

    OS: Win 7 64x
  2. Tanis

    Tanis Shane

    May 29, 2006
    Hi and welcome to TSG.

    A few questions and basics to check below:

    1) What is the exact make, model and wattage fo your PSU?

    2) What is the exact model of the graphics card?

    3) Is Windows and all your drivers fully patched and up to date?

    4) What are you temperatures and voltages like?
    - Download and install HWMonitor (its free). Run the program and screenshot HWMonitor screen and save the image. Then, with HWMonitor still running in the background, start and run a game for a few minutes (hopefully it won't crash, if it keeps crashing don't worry about it), should only need a couple of mins, enough to stress the GPU a bit. When done, exit the game and screenshot HWMonitor again and post the two screenshots in a reply here.

    5) Can you provide a DXDiag report for us. Click Start and type "dxdiag" (without the quotes) in the run box and hit Return. When the DXDiag screen opens click the 'Save All Information' button and save it to a text file, then copy and past the entire contents of that file into a reply here or just upload the file itself.
  3. guy100

    guy100 Thread Starter

    Jul 8, 2012
    - Here is most of the information:

    -Graphics card:




    - Im 99% sure everything is updated fully

    -Here are the before and after for running BBC2 for 5 minutes:


    -here is the DXDiag:
    ystem Information
    Time of this report: 7/9/2012, 22:37:08
    Machine name: GAGE-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7693
    BIOS: BIOS Date: 12/15/11 15:21:04 Ver: 04.06.04
    Processor: AMD FX(tm)-8120 Eight-Core Processor (8 CPUs), ~3.3GHz
    Memory: 8192MB RAM
    Available OS Memory: 8162MB RAM
    Page File: 3392MB used, 12929MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: AMD Radeon HD 7700 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x683D)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_E214174B&REV_00
    Display Memory: 732 MB
    Dedicated Memory: 1003 MB
    Shared Memory: 3825 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: M261VP
    Monitor Id: VIZ0063
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1132 (English)
    Driver Version: 8.980.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 6/11/2012 13:23:12, 1090560 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2B7D-11CF-9770-1EC2BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x683D
    SubSys ID: 0xE214174B
    Revision ID: 0x0000
    Driver Strong Name: oem13.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575A:8.980.0.0:pci\ven_1002&dev_683d
  4. Tanis

    Tanis Shane

    May 29, 2006
    Unfortunately none of your links are working.

    I would double check your graphics card drivers are up to date, the latest Catalyst software from ATI is v12.6 which was released 28th June 2012, your drivers are dated a little earlier. May not be the problem but worth a try.

    Can you screenshot the HWmonitor windows? ideally we are looking at more than just the temperatures.
  5. Minal-D


    Jul 10, 2012

    Have you tried overclocking your graphics card, this may be causing the fan to run at high speeds, but still keeping the graphics card cool.

    And I agree with Tanis, you should try updating your graphics card drivers

    Also, i think it may be a driver problem, try unistalling your current gpu drivers, use a cleaner app to delete all remenants of the old gpu drivers,

    download the current drivers at:


    then reboot into safe mode by hitting "F8" after your bios, then reinstall the new drivers and you should be fine
    Hope this helps :)
  6. guy100

    guy100 Thread Starter

    Jul 8, 2012
    -Looks like AMD's auto detect wasn't working properly, was giving me an update from 2011. Downloading newest update now.

    -Sorry! Links are working now

    -Here are the screenshots:
    Before http://imgur.com/YHAXL,7SV8B#0

    After http://imgur.com/YHAXL,7SV8B#1
  7. guy100

    guy100 Thread Starter

    Jul 8, 2012
    -Is that link an update to my graphics card? I just updated the the one from June 28th. Is this one a newer version?
  8. Minal-D


    Jul 10, 2012
    Yeah, this seems to be the latest version
  9. Minal-D


    Jul 10, 2012

    from AMD
  10. Tanis

    Tanis Shane

    May 29, 2006


    Unfortunately Speedfan isn't as good as HWMonitor, thats why I suggest you use it. HWMonitor records the minimum and maximum values reached as well as the showing the current value, speedfan (and many other utlities) don't do that, it it is those values that are of particular interest particularly for temperatures. I have noticed that I forgot to link HWMonitor in my original post, so here it is.

    HWMonitor download link

    From the information Speedfan has shown, I would have a look in your BIOS to confirm the +12v rail voltage. Speedfan is reporting it pretty low but I suspect that may be the software incorrectly reading the sensor, I would expect significant problems if the +12v rail was really as low as yours is showing.

    How is it behaving with the updated drivers?
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