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In Progress Strange things happening....

Discussion in 'Virus & Other Malware Removal' started by stressed, Mar 9, 2016.

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  1. stressed

    stressed Thread Starter

    Jan 2, 2000
    OK here's the info from TSG:
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD C-50 Processor, AMD64 Family 20 Model 1 Stepping 0
    Processor Count: 2
    RAM: 3686 Mb
    Graphics Card: AMD Radeon HD 6250 Graphics, 384 Mb
    Hard Drives: C: Total - 292136 MB, Free - 175559 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: Norton Security, Updated and Enabled

    I have to start off by saying my computer all together, but especially browsing, has slowed down considerably since the windows 10 update, don't care for it, ugh. I did some adjustments and got it running slightly faster. But my main issue here is the internet browsing. I first thought of the WiFi router that I had so purchased a good Docs 3.0. Still the same problem and other laptops (not running Windows 10) has fast speed.
    I've been having slow page loading on any browser I try. If page takes too long, the page becomes various ads, for example: Windows 10 computer help, 'Talk to a live rep now' and the option to go back disappears... or I actually got an ad that popped up and said I believe "dumbass.com, check it out". Sometimes I can browse for awhile and it's good but other times it's every time I click on a link on any page. And these are trustworthy links. Some of the ads that come up make me wonder if Windows placed these ads...
    Besides running Norton scans, erasers, deep cleaners, I have ran AVG Antivirus and Malware a few minimal things found but since those removed, none found since.
    Any tools anyone can suggest to get rid of this bug..... <Pulling hair out>
    Thanks for your time
  2. capnkrunch

    capnkrunch Malware Specialist

    Nov 28, 2015
    Hello stressed and welcome back to the Tech Support Guy Forums :)

    My name is capnkrunch and I will be helping you with your malware problems.

    Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
    • The instructions being given are for YOUR computer and system only!
      Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
    • You must have Administrator rights, permissions for this computer.
    • DO NOT run any other fix or removal tools unless instructed to do so.
    • DO NOT install any other software (or hardware) during the cleaning process.
    • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
    • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
    • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
      Remember, absence of symptoms does mean the infection is all gone.
    • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

    Note: If you haven't done so already, please read this topic Everyone MUST read this BEFORE posting for help in this forum where the conditions for receiving help here are explained.

    For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
    exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

  3. capnkrunch

    capnkrunch Malware Specialist

    Nov 28, 2015
    Please run the following scans:

    Step one...

    FRST Scan
    • Please download FRST by Farbar, and save it to your Desktop.
      If you are not sure if your system is 32 or 64 bit download and run both. Only the correct one will run.
    • Close all open programs and windows so you are at your Desktop.
    • Right click FRST.exe/FRST64.exe and select Run as administrator.
    • When the tool opens click Yes to the disclaimer.
    • Press the Scan button and wait while the scan finished
    • Once finished, two files will open: FRST.txt and Addition.txt. Please copy and paste the contents of both logs in your reply.
      The logs can also be found in the same directory where FRST was run from.
    Step two...

    AdwCleaner - Scan Only
    • Please download AdwCleaner by Xplode save it to your Desktop.
    • Close all open programs and windows so that you are at your Desktop.
    • Right click on adwcleaner.exe and click Run as administrator.
    • Click on the Scan button.
      When the scan finishes, you'll see a message in the AdwCleaner window: "Waiting for action. Please uncheck elements you want to keep."
    • Do not attempt to clean anything at this point.
    • Click on the Logfile button.
    • This will open a file, AdwCleaner[S1].txt. Copy and paste the contents of that logfile in your reply.
    Please post each log separately to prevent it being cut off by the forum post size limiter.
    Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

    In your next reply please include:
    • Did you have any problems with the instructions?
    • FRST.txt
    • Addition.txt
    • AdwCleaner[S1].txt
    • Are there any changes in computer behavior?
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