1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Strange virus problem! Please Help!!

Discussion in 'Virus & Other Malware Removal' started by blaster121, Jul 15, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. blaster121

    blaster121 Thread Starter

    Joined:
    Jul 15, 2007
    Messages:
    2
    I recently bought an IBM Thinkpad Laptop but it has got infected with some strange virus. I am running windows XP Professional and have Symantec Anti-Virus installed.

    The computer is working normally at a good speed and no problem is immediately visible. However, none of the applications can access the internet. These include Firefox, iTunes, Windows Update, MSN Messenger, anti-virus software etc. I have tried installing Firefox and Safari but I can only use IE to access the internet.
    Also, email sites do not open on IE. Whenever I try to open Gmail, Hotmail, Yahoo etc. I get a 'This page cannot be displayed' error page. I can open yahoo.com but as soon as I click on mail I get the error. I can open google but Gmail is inaccessible.
    I tried installing Kaspersky anti-virus but the computer got VERY slow. It took about 20 minutes for the OS and the startup programs to load with Kaspersky running, even though there was no CPU usage. A right-click on the desktop would take about 30 seconds to show. Also, I could not update the virus definitions of Kaspersky or Symantec because of the above problem. So I downloaded the updates separately through IE and installed them. Then I scanned my computer with Kaspersky and then with Symantec but they both couldn't find anything. I also tried disabling the windows firewall but that didn't help.

    Sometimes, when I plug a USB Flash drive in the computer it gets infected. When I plug the drive in another computer (which has Kaspersky anti-virus), Kaspersky immediately detects that autorun.ini is infected and deletes it. Note that this only happens sometimes, not every time. Most of the time the drive remains completely clean when I use it on the infected laptop.

    I am new so I don't know what all details to post here and how to do it. So please guide me. Any help is appreciated!
     
  2. khazars

    khazars

    Joined:
    Feb 15, 2004
    Messages:
    12,302
    hi, welcome to TSG.

    Download hijack this from the link below.Please do this. Click here:

    http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

    to download HijackThis. Click scan and save a logfile, then post it here so
    we can take a look at it for you. Don't click fix on anything in hijack this
    as most of the files are legitimate.
     
  3. blaster121

    blaster121 Thread Starter

    Joined:
    Jul 15, 2007
    Messages:
    2
    Logfile of HijackThis v1.99.1
    Scan saved at 11:33:56 PM, on 7/15/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\ibmpmsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\IPSSVC.EXE
    C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    c:\program files\lenovo\system update\suservice.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
    C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    C:\WINDOWS\System32\TPHDEXLG.EXE
    C:\WINDOWS\system32\TpKmpSVC.exe
    C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
    C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe
    C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
    C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    C:\WINDOWS\system32\TpShocks.exe
    C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\ThinkPad\UltraNav Wizard\UNavTray.EXE
    C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
    C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
    C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
    C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
    C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe
    C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
    C:\PROGRA~1\ThinkPad\BLUETO~1\BTSTAC~1.EXE
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.lenovo.com/welcome/thinkpad
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: ThinkVantage Password Manager - {F040E541-A427-4CF7-85D8-75E3E0F476C5} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
    O4 - HKLM\..\Run: [BLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
    O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
    O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
    O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [AwaySch] C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
    O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [PDService.exe] "C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe"
    O4 - HKLM\..\Run: [cssauth] "C:\Program Files\Lenovo\Client Security Solution\cssauth.exe" silent
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [CDMA1X CARD] "C:\Program Files\ZTE CDMA1X CARD\Startup.exe"
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [mhsa] C:\DOCUME~1\admin\LOCALS~1\Temp\mhso.exe
    O4 - HKLM\..\Run: [wosa] C:\DOCUME~1\admin\LOCALS~1\Temp\woso.exe
    O4 - HKLM\..\Run: [ztsa] C:\DOCUME~1\admin\LOCALS~1\Temp\ztso.exe
    O4 - HKLM\..\Run: [jtsa] C:\DOCUME~1\admin\LOCALS~1\Temp\jtso.exe
    O4 - HKLM\..\Run: [wlsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wlso.exe
    O4 - HKLM\..\Run: [wgsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wgso.exe
    O4 - HKLM\..\Run: [wmsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wmso.exe
    O4 - HKLM\..\Run: [fysa] C:\DOCUME~1\admin\LOCALS~1\Temp\fyso.exe
    O4 - HKLM\..\Run: [qjsa] C:\DOCUME~1\admin\LOCALS~1\Temp\qjso.exe
    O4 - HKLM\..\Run: [rxsa] C:\DOCUME~1\admin\LOCALS~1\Temp\rxso.exe
    O4 - HKLM\..\Run: [wdsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wdso.exe
    O4 - HKLM\..\Run: [tlsa] C:\DOCUME~1\admin\LOCALS~1\Temp\tlso.exe
    O4 - HKLM\..\Run: [dasa] C:\DOCUME~1\admin\LOCALS~1\Temp\daso.exe
    O4 - HKLM\..\Run: [zxsa] C:\DOCUME~1\admin\LOCALS~1\Temp\zxso.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - Global Startup: Bluetooth.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
    O9 - Extra button: (no name) - {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
    O9 - Extra 'Tools' menuitem: ThinkVantage Password Manager... - {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: System Update - {DA320635-F48C-4613-8325-D75A933C549E} - C:\Program Files\Lenovo\System Update\sulauncher.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.lenovo.com/welcome/thinkpad
    O17 - HKLM\System\CCS\Services\Tcpip\..\{09CEA4D5-8407-4477-AEA5-C5F599A37070}: NameServer = 203.109.127.21 203.187.192.12
    O17 - HKLM\System\CS1\Services\Tcpip\..\{09CEA4D5-8407-4477-AEA5-C5F599A37070}: NameServer = 203.109.127.21 203.187.192.12
    O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
    O20 - Winlogon Notify: AwayNotify - C:\Program Files\Lenovo\AwayTask\AwayNotify.dll
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: tpfnf2 - C:\WINDOWS\SYSTEM32\notifyf2.dll
    O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll
    O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Unknown owner - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
    O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited - C:\WINDOWS\system32\IPSSVC.EXE
    O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
    O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: System Update (SUService) - - c:\program files\lenovo\system update\suservice.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
    O23 - Service: ThinkVantage Registry Monitor Service - Unknown owner - C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
    O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
    O23 - Service: TSS Core Service (TSSCoreService) - IBM - C:\Program Files\Lenovo\Client Security Solution\tvttcsd.exe
    O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
    O23 - Service: tvtnetwk - Unknown owner - C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe
     
  4. khazars

    khazars

    Joined:
    Feb 15, 2004
    Messages:
    12,302
    Download ComboFix from
    Here
    or
    Here
    to your Desktop.

    Reboot to Safe mode:

    Restart your computer and begin tapping the F8 key on your keyboard just
    before Windows starts to load. If done right a Windows Advanced Options menu
    will appear. Select the Safe Mode option and press Enter.

    Perform the following actions in Safe Mode.
    • Double click combofix.exe and follow the prompts.
    • When finished, it shall produce a log for you. Post that log and a
      HiJackthis log in your next reply
    Note: Do not mouseclick combofix's window while its
    running. That may cause it to stall





    Download the pocket killbox

    http://www.majorgeeks.com/Pocket_KillBox_d4709.html




    Download AVG Anti-Spyware

    http://www.ewido.net/en/


    * Once you have downloaded AVG Anti-spyware, locate the icon on the desktop
    and double-click it to launch the set up program.
    * Once the setup is complete you will need run AVG and update the definition
    files.
    * On the main screen select the icon "Update" then select the "Update now"
    link.
    * Next select the "Start Update" button, the update will start and a
    progress bar will show the updates being installed.
    * Once the update has completed select the "Scanner" icon at the top of the
    screen, then select the "Settings" tab.
    * Once in the Settings screen click on "Recommended actions" and then select
    "Delete"
    * Under "Reports"
    * Select "Automatically generate report after every scan"
    * Un-Select "Only if threats were found"


    Close AVG Anti-Spyware. Anti-spyware, Do NOT run a scan yet. We will do that
    later in safe mode.






    * Click here to download ATF Cleaner by Atribune and save it to your
    desktop.

    http://majorgeeks.com/ATF_Cleaner_d4949.html


    * Double-click ATF-Cleaner.exe to run the program.
    * Under Main choose: Select All
    * Click the Empty Selected button.
    o If you use Firefox:
    + Click Firefox at the top and choose: Select All
    + Click the Empty Selected button.
    + NOTE: If you would like to keep your saved passwords,
    please click No at the prompt.
    o If you use Opera:
    + Click Opera at the top and choose: Select All
    + Click the Empty Selected button.
    + NOTE: If you would like to keep your saved passwords,
    please click No at the prompt.
    * Click Exit on the Main menu to close the program.


    * Click here for info on how to boot to safe mode if you don't already know
    how.

    http://service1.symantec.com/SUPPOR...2001052409420406?OpenDocument&src=sec_doc_nam



    * Now copy these instructions to notepad and save them to your desktop. You
    will need them to refer to in safe mode.


    * Restart your computer into safe mode now. Perform the following steps in
    safe mode:



    have hijack this fix these entries. close all browsers and programmes before
    clicking FIX.


    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [mhsa] C:\DOCUME~1\admin\LOCALS~1\Temp\mhso.exe
    O4 - HKLM\..\Run: [wosa] C:\DOCUME~1\admin\LOCALS~1\Temp\woso.exe
    O4 - HKLM\..\Run: [ztsa] C:\DOCUME~1\admin\LOCALS~1\Temp\ztso.exe
    O4 - HKLM\..\Run: [jtsa] C:\DOCUME~1\admin\LOCALS~1\Temp\jtso.exe
    O4 - HKLM\..\Run: [wlsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wlso.exe
    O4 - HKLM\..\Run: [wgsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wgso.exe
    O4 - HKLM\..\Run: [wmsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wmso.exe
    O4 - HKLM\..\Run: [fysa] C:\DOCUME~1\admin\LOCALS~1\Temp\fyso.exe
    O4 - HKLM\..\Run: [qjsa] C:\DOCUME~1\admin\LOCALS~1\Temp\qjso.exe
    O4 - HKLM\..\Run: [rxsa] C:\DOCUME~1\admin\LOCALS~1\Temp\rxso.exe
    O4 - HKLM\..\Run: [wdsa] C:\DOCUME~1\admin\LOCALS~1\Temp\wdso.exe
    O4 - HKLM\..\Run: [tlsa] C:\DOCUME~1\admin\LOCALS~1\Temp\tlso.exe
    O4 - HKLM\..\Run: [dasa] C:\DOCUME~1\admin\LOCALS~1\Temp\daso.exe
    O4 - HKLM\..\Run: [zxsa] C:\DOCUME~1\admin\LOCALS~1\Temp\zxso.exe




    Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill.
    In the Full Path of File to Delete box, copy and paste each of the following
    lines one at a time then click on the button that has the red circle with
    the
    X in the middle after you enter each file. It will ask for confirmation to
    delete the file. Click Yes. Continue with that same procedure until you have
    copied and pasted all of these in the Paste Full Path of File to Delete box.



    Note: It is possible that Killbox will tell you that one or more files do
    not
    exist. If that happens, just continue on with all the files. Be sure you
    don't miss any.




    C:\DOCUME~1\admin\LOCALS~1\Temp\mhso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\woso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\ztso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\jtso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\wlso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\wgso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\wmso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\fyso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\qjso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\rxso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\tlso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\daso.exe
    C:\DOCUME~1\admin\LOCALS~1\Temp\zxso.exe



    Run AVG Anti-Spyware!

    # IMPORTANT: Do not open any other windows or programs while AVG is scanning
    as it may interfere with the scanning process:
    # Launch AVG Anti-spyware by double-clicking the icon on your desktop.
    # Select the "Scanner" icon at the top and then the "Scan" tab then click on
    "Complete System Scan".
    # AVG will now begin the scanning process. Be patient this may take a little
    time.
    Once the scan is complete do the following:
    # If you have any infections you will prompted, then select "Apply all
    actions"
    # Next select the "Reports" icon at the top.
    # Select the "Save report as" button in the lower left hand of the screen
    and save it to a text file on your system (make sure to remember where you
    saved that file, this is important).
    # Close AVG and reboot your system back into Normal Mode.


    Note: this is a stand alone, it doesn't install to start/programmes.

    Download Mwav,

    http://www.spywareinfo.dk/download/mwav.exe


    double click on it and it will extract to C:\kaspersky. Click
    on the kaspersky folder and click on Kavupd, a black dos window will open
    and it will update the programme for you, be patient it will take 5-10
    minutes to download the new definitions. Once it's updated, click on
    mwavscan
    to launch the programme.

    Use the defaults of:

    Memory
    startup folders
    Registry
    system folders
    services

    Choose drive , all drives and, click scan all files
    and then click scan/clean. After it finishes scanning and cleaning post
    the log here with a new hijack this log.

    Note: this is a very thorough scanner, it might take anything up to an hour
    or more, depending on how many drives you have and how badly infected your
    pc is.



    Highlight the portion of the scan that lists infected items and hold
    CTRL + C to Copy then paste it here. The whole log with be extremely
    big so there is no way to copy the whole thing. I just need the
    infected items list.



    Post a new hijack this, the combo log, the Mwav scan log and the AVg antispware log!
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/595975

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice