Strange XP problem

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bobz80

Thread Starter
Joined
Feb 5, 2005
Messages
6
This is a rather strange problem, but I seem to be having problems with System programs. Whenever i press control+alt+delete, the window opens and automatically closes. When I do it again, the same thing happens. In the system tray, I can see an icon appearing every time I do this - but when i put the mouse over the icon, it disappears! I can't keep the window open at all, or open it once it disappears. Then i tried to run msconfig and the same thing happens - the window pops up and then it closes. I've run mcafee antivirus, pc bug doctor and Adaware se to search for viruses or spyware, and nothing comes up. I did quarantine two viruses i found last week - but i can't clean the files. Here is the information of the quarantined files:
File Name: Original Location: Quar. Date: Status:
-FireDaemon.exe C:\WINDOWS\security 2/4/2005 FireDaemon
-msagent.exe C:\WINDOWS\security 2/4/2005 ServUDaemon

It says under status that these are potentially unwanted programs. Im not sure if this is the reason im having problems, but its the only thing I could come up with. Please help.
Sincerely,
Robert Pinella
 
Joined
Feb 4, 2005
Messages
255
Has that problem before. I got rid of it by doing a Norton scan whilst in safe mode and then doing a full adaware scan. All was well when I booted back up
 

bobz80

Thread Starter
Joined
Feb 5, 2005
Messages
6
I put my computer into safe mode and ran Mcafee virus scan, as well as adaware SE. In safe mode, I was able to run MSconfig and control+alt+delete. The virus scan came up with the same two programs - FireDaemon.exe and msagent.exe. So I deleted them again, and re-booted. I even ran checkdisk to check my hard drive for errors. When I re-booted, the computer seemed to run better, and my connection to the internet has improved(Before I was getting kicked off for no reason). However, I still cannot press control+alt+delete nor run msconfig. The same thing is happening - the window opens and it automatically closes. Any other suggestions? Please help. Thank you.
Robert Pinella
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Create a folder on your computer, anywhere you want, called Hijackthis. Into that folder download Hijackthis. Then extract it into that folder and run it. When you run it choose the 'Do a System Scan and Save a Log File'. Save the log and then copy and paste the contents of that log into your next post. Don't fix anything in the program yet.

http://www.tomcoyote.org/hjt/
 

bobz80

Thread Starter
Joined
Feb 5, 2005
Messages
6
Logfile of HijackThis v1.99.0
Scan saved at 9:18:41 PM, on 2/6/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\GWMDMMSG.exe
C:\WINDOWS\GWHotKey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\windowsupdate.exe
C:\WINDOWS\System32\wutemp.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\VpTraymgr2.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\csrss.exe
C:\WINDOWS\kdx\KHost.exe
C:\WINDOWS\System32\winsbd32.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\Ati2evxx.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\Documents and Settings\Owner\Desktop\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://aimhome.netscape.com/aimhome.adp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gateway.net/
O1 - Hosts: 69.64.51.53 games.zone.com
O1 - Hosts: 69.64.51.53 update.microsoft.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [WinsRegKey updates] windowsupdate.exe
O4 - HKLM\..\Run: [Windows Update Service] wutemp.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [Microsoft SpA Service] winsbd32.exe
O4 - HKLM\..\Run: [Winsock2 driver] VpTraymgr2.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [Windows Driver Config] C:\WINDOWS\csrss.exe
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\RunServices: [WinsRegKey updates] windowsupdate.exe
O4 - HKLM\..\RunServices: [Windows Update Service] wutemp.exe
O4 - HKLM\..\RunServices: [Microsoft SpA Service] winsbd32.exe
O4 - HKCU\..\Run: [WinsRegKey updates] windowsupdate.exe
O4 - HKCU\..\Run: [Microsoft SpA Service] winsbd32.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\RunOnce: [Winsock2 driver] VpTraymgr2.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F1081EB8-0698-4647-8CA8-972B684D9D80}: NameServer = 205.188.146.145
O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: FireDaemon Service: msagent - Unknown - C:\WINDOWS\security\FireDaemon.exe (file missing)
O23 - Service: FireDaemon Service: netclient - Unknown - C:\WINDOWS\security\FireDaemon.exe (file missing)
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
O23 - Service: FireDaemon Service: winsecure - Unknown - C:\WINDOWS\security\FireDaemon.exe (file missing)
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Remove these in Hijackthis:
O4 - HKLM\..\Run: [WinsRegKey updates] windowsupdate.exe
O4 - HKLM\..\Run: [Windows Update Service] wutemp.exe
O4 - HKLM\..\Run: [Microsoft SpA Service] winsbd32.exe
O4 - HKLM\..\Run: [Winsock2 driver] VpTraymgr2.exe
O4 - HKLM\..\Run: [Windows Driver Config] C:\WINDOWS\csrss.exe
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\RunServices: [WinsRegKey updates] windowsupdate.exe
O4 - HKLM\..\RunServices: [Windows Update Service] wutemp.exe
O4 - HKLM\..\RunServices: [Microsoft SpA Service] winsbd32.exe
O4 - HKCU\..\Run: [WinsRegKey updates] windowsupdate.exe
O4 - HKCU\..\Run: [Microsoft SpA Service] winsbd32.exe
O4 - HKCU\..\RunOnce: [Winsock2 driver] VpTraymgr2.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O23 - Service: FireDaemon Service: msagent - Unknown - C:\WINDOWS\security\FireDaemon.exe (file missing)
O23 - Service: FireDaemon Service: netclient - Unknown - C:\WINDOWS\security\FireDaemon.exe (file missing)
O23 - Service: FireDaemon Service: winsecure - Unknown - C:\WINDOWS\security\FireDaemon.exe (file missing)

Then go to housecall.trendmicro.com and do their free online scan. Post the names of the virus' found on your system.
 

bobz80

Thread Starter
Joined
Feb 5, 2005
Messages
6
I deleted those entries in hijackthis, and I went to housecall.trendmicro.com to run their free virus scan software. I detected the following virus:

TROJ KILLPROC.H C:\WINDOWS\System32\msupdate.exe

Should I delete this file? I haven't deleted it yet, because I don't know if this is a necessary system file. Please advise. Thank you for all your help.
Robert Pinella
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Its not a system file at all, delete it and run CWShredder.
 

bobz80

Thread Starter
Joined
Feb 5, 2005
Messages
6
I deleted that virus msupdate.exe, and ran hijackthis again. I had to delete two more items that appeared in the list again from the last time i ran a scan

O4 - HKCU\..\RunOnce: [Winsock2 driver] VpTraymgr2.exe
O4 - HKLM\..\Run: [Winsock2 driver] VpTraymgr2.exe

But I am still having a problem with windows system programs - I still cannot use control+alt+delete, msconfig, and regedit - the windows open and then close automatically. Please let me know if you have any ideas as to what could be causing this or how to fix it. Thank you.
Robert
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Maybe try running the free AVG Antivirus program: www.grisoft.com to see if it picks any more infections.

Then post a new hijackthis log.
 
Joined
Feb 9, 2005
Messages
9
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alias\Maya6.0\docs\Wrapper.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Alias\Maya6.0\docs\jre\bin\java.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\WINRAR32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ByteGems.com\I Hate This Key\IHateThisKey.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\mozilla.org\Mozilla\mozilla.exe
C:\Documents and Settings\Chance Kruse\My Documents\HijackThis19802.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:1061
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Winrar Compression Utility] WINRAR32.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [IHateThisKey] C:\Program Files\ByteGems.com\I Hate This Key\IHateThisKey.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\RunOnce: [Winrar Compression Utility] WINRAR32.EXE
O4 - Startup: AdSubtract.lnk = C:\Program Files\interMute\AdSubtract\AdSub.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

Ive gone into safe mode deleted everything I can, Ive run adware, spybot, avg, norton, NOTHING SEEMS TO WORK! I can't ctrl alt delete, I cant do regedit and its pissing me off. Please Help! Thanks!
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
These are the problem files:
O4 - HKLM\..\Run: [Winrar Compression Utility] WINRAR32.EXE
O4 - HKCU\..\Run: [IHateThisKey] C:\Program Files\ByteGems.com\I Hate This Key\IHateThisKey.exe
O4 - HKCU\..\RunOnce: [Winrar Compression Utility] WINRAR32.EXE

You need to remove these entries and then find and delete all three filees and all copies of them. Note their location and delete them from there then do a search and delete any remaining copies.

This program may help to delete the files: http://www.softwarepatch.com/software/moveonboot.html

These can't be removed as well to improve system performance but they are not malicous files and you should not actually delete the files. Check and remove them in Hijackthis:
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
 
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