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Stubborn File Won't Delete

Discussion in 'Virus & Other Malware Removal' started by hansmax, Apr 14, 2004.

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  1. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    My kids have been downloading again and I've got problems. Two new programs were installed yesterday - AutoUpdate.exe and winstore.exe. The winstore.exe came with four other .exe files that I deleted, but XP won't let me delete winstore.exe ("cannot delete winstore, Access denied, etc") The same is true for AutoUpdate.exe and the libexpat.dll that came with it. My browser was hijacked in the process. (Working on that with Spybot right now). How can I delete these files? The winstore.exe appears to be connected to Limewire (which I also remove about twice a week). Please help me.
     
  2. brianF

    brianF

    Joined:
    Dec 2, 1999
    Messages:
    12,041
    moving to security forum, sounds more up their alley
     
  3. Miz

    Miz

    Joined:
    Jul 1, 2002
    Messages:
    2,146
    MoveOnBoot is a utility for removing stubborn files. It gets great reviews from its users.
     
  4. Alex Ethridge

    Alex Ethridge

    Joined:
    Apr 10, 2000
    Messages:
    9,124
    MoveOnBoot hung my system on installation. Had to power down to clear the trouble.
     
  5. Alex Ethridge

    Alex Ethridge

    Joined:
    Apr 10, 2000
    Messages:
    9,124
  6. $teve

    $teve

    Joined:
    Oct 9, 2001
    Messages:
    9,396
    You may have more issues than just the 2 files....we really need to see your log.

    Do this:
    go to http://www.lurkhere.com/~nicefiles/ , and download 'Hijack This!'.....
    Unzip it to its own folder, doubleclick HijackThis.exe, and hit "Scan".

    When the scan is finished, the "Scan" button will change into a "Save Log" button.
    Press that, save the log somewhere, and please copy & paste its contents to the forum.

    It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
    Someone here will be happy to help you analyze the results.

    If you have anything disabled by MSConfig or any other startup manager, please re-enable it before scanning to post.

    ;)
     
  7. hansmax

    hansmax Thread Starter

    Joined:
    Nov 26, 2002
    Messages:
    690
    Here is the log file:

    Logfile of HijackThis v1.97.7
    Scan saved at 7:49:24 PM, on 4/15/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Creative\ShareDLL\CtNotify.exe
    C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
    C:\Program Files\Creative\ShareDLL\MediaDet.Exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
    C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
    C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    C:\Program Files\Netropa\Onscreen Display\OSD.exe
    C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
    C:\PROGRA~1\TITLEA~1\winstore.exe
    C:\WINDOWS\Mixer.exe
    C:\Program Files\Microsoft Money\System\reminder.exe
    C:\WINDOWS\System32\RUNDLL32.EXE
    C:\WINDOWS\System32\rundll32.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Support.com\bin\tgcmd.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Hansmanns\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://amazingautossearch.com/searchbar.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://amazingautossearch.com/searchbar.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://amazingautossearch.com/passthrough/index.html?http://www.google.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://amazingautossearch.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://amazingautossearch.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://amazingautossearch.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.excel.net/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://amazingautossearch.com/searchbar.html
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHelper.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
    O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
    O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
    O4 - HKLM\..\Run: [wipestupid] C:\PROGRA~1\TITLEA~1\winstore.exe
    O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /nosystray /deaf
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [drscbeat] C:\WINDOWS\System32\wewrykpx.exe
    O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
    O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
    O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
    O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [Steam] C:\Program Files\Steam\Steam.exe -silent
    O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
    O4 - Startup: PowerReg Scheduler.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Subscribe in Desktop Sidebar - res://C:\Program Files\Desktop Sidebar\sbhelp.dll/menuhandler.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt0_x.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
    O16 - DPF: Yahoo! Sheepshead - http://download.games.yahoo.com/games/clients/y/dt0_x.cab
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
    O16 - DPF: {11F8D6A0-01C6-4A23-A40F-1C3A560B99EA} (MavenInstallerAXControl Class) - http://client.maven.net/client/mavenInstaller.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {1DA3C4AB-E6B6-47A6-B0F3-1BD81524B51B} (ActiveWorldsDownload Control) - http://www.activeworlds.com/products/ActiveWorldsDownload.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://dev-www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_37.cab
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {58172624-85DD-4482-9E64-02ADCA637E96} (shizmoo Class) - http://www.kungfuchess.com/activex/web665.cab
    O16 - DPF: {67914C73-6B13-4365-8052-06C1C765CD20} (UAClientControl Control) - http://www.ultimatearena.com/UAClientControl.ocx
    O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37637.3560532407
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate.microsoft.com/TemplateGallery/downloads/outc.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup141.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_3_0.cab

    I appreciate any help you can give.
     
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