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Stuck in a boot loop.

Discussion in 'Virus & Other Malware Removal' started by goodk9, Jan 21, 2011.

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  1. goodk9

    goodk9 Thread Starter

    Joined:
    Mar 20, 2005
    Messages:
    4
    My lap-top is stuck in a boot loop. It is a Gateway with Win 7 Home Premium. Only 9 months old. I've tried an F8, with a system restore, but that didn't last long before it looped again. I've disabled restart after system failure, but then it just freezes. I use AVG antivirus, and MalwareBytes. Any help in restoring my computer, without losing my programs, (if that can be done) would be much appreciated.
     
  2. emeraldnzl

    emeraldnzl Malware Specialist

    Joined:
    Nov 3, 2007
    Messages:
    2,570
    Hi goodk9,

    You say it is stuck in a boot loop but at the same time say you were able to run AVG and MBAM.

    Also you got some respite when you carried out System Restore.

    So are you saying that it sporadically goes into a boot loop or maybe it carries out a reboot after a period?

    If you can, please post the MBAM log and tell me the answer to the above.
     
  3. goodk9

    goodk9 Thread Starter

    Joined:
    Mar 20, 2005
    Messages:
    4
    I have Malwarebytes, but was not able to run it.Sometimes I'm able to get to my desktop, but it will freeze up if I try to run an app. I was able to install Revo Uninstaller, and I removed what I thought might be the offending program, but the problem still exists, sigh. Sometimes I can start it in safe mode, but not always.
    Thanks for your interest, and your help.
     
  4. emeraldnzl

    emeraldnzl Malware Specialist

    Joined:
    Nov 3, 2007
    Messages:
    2,570
    Hello goodk9,

    See if you can do this one in Safe Mode. If you can't, tell me and we will take a different approach.

    Download OTL to your Desktop
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in

      Code:
      netsvcs
      drivers32
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
      %systemroot%\System32\config\*.sav
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so.

      • o When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
        o Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post back here.
    Note: Unless otherwise instructed always post the logs in the forum. If reports don't fit on one post. It might be necessary to break the logs up to get them on the forum. Just use as many posts as you need, that's fine. :)
     
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