stuck in safe mode - no drivers

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gsw19

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Joined
Oct 10, 2003
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I was having problems with the computer while on the internet, dnserror, cannot find server. Then on Monday while in the middle of something it would restrat itself. Took it to computer shop and they said I have a trojan or worm virus and that I would need to erase entire hard drive and start from scratch to ensure it was gone. I picked my computer up from the shop so that I could backup and save my important files. Now when I start up the computer it will only start in safe mode, yes it says it in all four corners. I tried the step by step confirmation start up but it gets stuck after I verify the mouse driver. So now it is stuck in safe mode with no drivers and I can't back up anything.
 
Joined
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3,520
Always starts in safe mode
SYMPTOMS
When you start your computer, it may always start in Safe mode. This may be the case even when you select Normal on the Startup menu, or when you click Normal startup on the General tab of the System Configuration utility.
CAUSE
This behavior can occur if the [Options] section of the Msdos.sys file contains the following line:

BootSafe=1
This setting forces your computer to start in Safe mode.
RESOLUTION
To resolve this issue, edit the Msdos.sys file by doing one of the following:
Remove the BootSafe=1 line from the Msdos.sys file.

-or-
Change the BootSafe=1 line to BootSafe=0.
To do this, follow these steps:
Click Start, point to Find, and then click Files or Folders.
In the Named box, type msdos.sys.
In the Look In box, click the drive on which Windows is installed (usually drive C), and then click Find Now.
Right-click the Msdos.sys file, and then click Properties.
Click to clear the Read-Only and Hidden check boxes to remove these attributes from the Msdos.sys file, and then click OK.
Right-click the Msdos.sys file, and then click Open With.
In the Choose the program you want to use box, click WordPad, and then click OK.
Do one of the following:
Delete the BootSafe=1 line.

-or-
Change the value in the BootSafe=1 line to BootSafe=0.
On the File menu, click Save.
Right-click the Msdos.sys file, and then click Properties.
Click to select the Read-Only and Hidden check boxes to set the attributes for the file, and then click OK.
Restart your computer.
MORE INFORMATION
For additional information about the Windows Msdos.sys file, click the article number below to view the article in the Microsoft Knowledge Base:

118579 Contents of the Windows Msdos.sys File
The information in this article applies to:
Microsoft Windows 98 Second Edition
Microsoft Windows 98
Last Reviewed: 1/29/2002 (1.0)
Keywords: kbprb kbui KB306615
 

gsw19

Thread Starter
Joined
Oct 10, 2003
Messages
5
Thanks - I will give that a try. Unfortunately once I leave work, I will not be able to access the internet at home via my computer. Hopefully this will work.
 
Joined
Jun 14, 2002
Messages
3,520
Please post back on this thread and let us know if that resolved the problem.
 

gsw19

Thread Starter
Joined
Oct 10, 2003
Messages
5
I was not able to get the computer out of safe mode. I tried the following instructions . . .

Click Start, point to Find, and then click Files or Folders.
In the Named box, type msdos.sys.
In the Look In box, click the drive on which Windows is installed (usually drive C), and then click Find Now.

my computer said there was no such file. And I didn't know how to access the file otherwise. Took the computer back to the shop and he was going to make a backup copy of my hard drive on another computer and then erase my hard drive and start from zero and hopefully correct my original problem. (dns error when accessing the internet.) Now I see on another post reguarding this same issue it may come from upgrading to aol or using Kazaa. I'm beginning to wonder if this guy working on my computer knows what he is doing
 

flavallee

Trusted Advisor
Joined
May 12, 2002
Messages
81,336
First Name
Frank
MSDOS.SYS is a hidden file. Go into Windows Explorer, click Tools - Folder Options - View, make sure that "Show all files" is selected, then click Apply - OK.

Do a "Find" on the WNBOOTNG.STS file. If you find it, delete it.


Frank's Windows 95/98 Tips
 
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