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Stuck in SAFE MODE please need help!!

Discussion in 'Earlier Versions of Windows' started by getoninja, Feb 13, 2005.

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  1. getoninja

    getoninja Thread Starter

    Aug 28, 2003
    this past friday my Computer was having problems loading, but these were poping up while loading windows "Nprotect has caused error in Kernel32Dll., then "Nortan unable to start email protection" then "Winsock".

    I mean it would load all my desktop files but for some reason it would freeze up, maybe I was just being inpatient to wait, well I restarted my PC agian kept doing the same (same pops too), well in my 4th restart it went into Safe Mode...but its not Safe Node, just looks like Safe Mode which my mouse cursor doesnt work, I ran Safe Mode and my Mouse Cursor works.
    Well I tried to restore my PC back to the certian date (nov-11-2004) in regular and safe mode abd it wouldn't work. I ran Nortan and viruse scanner which is stil the same. I also uninstalled Nortan, PC still the same.

    In regular mode I was able to Burn/backup all my files to CD/DVD roms, like MP3s, artwork, pics and such, which was a pain since I couldnt use my mouse.
    I mean my PC works, but its just stuck in the safe mode style.

    this where I need u guys help I really dont know what to do. I dont know nothing about this.
    here my PC info
    I have a HP (bought in Costco back in August 2001)
    WIN ME (heard this a bad OS)
    1.3 GHz
    I still have Win ME and other files disc my PC came with.

    should I reinstall Win ME, I have a copy of 2000k should I use that OS instead. I also have a Copy of Windows XP Faculty-My cousin who goes to University of Texas in Austin got me this copy, they get a discount on Microsoft -ware. told me he installed it on 20 PCs in the school, but I want to make sure with u guys if its ok to install it on my PC?

    please hlep any info will work, thanks-getoninja
  2. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Jul 1, 2003
    First Name:
    The following description will give you an idea on the number of boot issues where the computer will only load into Safe Mode. We will use a special diagnostic mode for troubleshooting Windows and hopefully the computer will load into Normal Windows.

    There are several reasons the computer may not load properly into Normal mode. There may be corruption in the Registry, Operating System files may be corrupted, there may be a device driver not allowing the computer to load properly or there may be an entry in the Autoexec.bat/Config.sys/System.ini/Win.ini or a Static VxD causing the problem.

    NOTE: Prior to executing any of these troubleshooting steps, please disconnect any external hardware such as Printer, Scanners, Cameras, ...etc. The reason for doing this is because one of these items may be causing the computer to hang during the startup process

    So lets start trobleshooting Windows:

    Perform a Clean Boot and test the computer.

    1. Click Start, click Run, type msconfig in the Open box, and then click OK.
    2. On the General tab, click Selective startup.
    3. Click to clear all of the check boxes under Selective startup.
    4. On the Startup tab, click to select the *StateMgr check box.
    5. Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type msconfig in the Open box, and then click OK.

    IMPORTANT: Look closely at the General tab to ensure that the check boxes you cleared are still cleared. Proceed to step 6 if none of the check boxes is selected.

    6. After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue. If the issue reoccurs after selecting one of these item, the setting producing this issue is within that item. Let us know wich item is reproducing the issue.

    To Return from a Clean Boot State:

    1. Click Start, click Run, type msconfig in the Open box, and then click OK.
    2. On the General tab, click Normal startup.
    3. Click OK. Click Yes when you are prompted to restart your computer.

    Categories That Are Disabled in a Clean Boot
    • System.ini entries
    • Win.ini entries
    • Static virtual device drivers (VxDs)
    • Startup items
    • Environment variables for MS-DOS emulation
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