Stuck on Motherboard splash screen after reboot

rbaroncpd010

Thread Starter
Joined
Dec 15, 2019
Messages
31
Whenever I need to reboot my Windows 10 Pro machine it seems to take about 2 minutes to start the reboot. The screen will say "rebooting" and the dots will chase one another for about 2 minutes.

Then the screen goes blank and the Motherboard splash screen comes up and then nothing for about 3 to 5 minutes. No chasing dots, nothing.

Then the dots appear after the 3 to 5 minute wait and the machine starts up.

Any ideas as to why it is taking so long to start once the machine starts to reboot?

Any ideas would be appreciated......
 

Fireflycph

Morten
Joined
Apr 1, 2016
Messages
1,399
If you have a desktop, then try to disconnect everything. Except the Power, RAM and Video. (those you should reseat to ensure good connections) If that "works" then add one device at a time and reboot in between. I'd start with keyboard, mouse, hdd in that order.
Hopefully you'll find the device that causes this hangup.
 

rbaroncpd010

Thread Starter
Joined
Dec 15, 2019
Messages
31
Ok, I unplugged all the USB's and keyboard and mouse. Restarted and still the same slow starting. Taking about 2 minutes for the chasing dots to appear.

Also, when I click on Restart it takes a good minute for the computer to restart. It say's restarting and the dots are chasing one another then finally it restarts, I get the Asus splash screen for 2 minutes, then the dots, and a minute later the computer starts.

Any other help would be appreciated.... thanks in advance
 

rbaroncpd010

Thread Starter
Joined
Dec 15, 2019
Messages
31
Ok here ya go with the results of the test:

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20201031093107.000000-240
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 12
Total Physical RAM: 32 GB
Graphics Card: Intel(R) UHD Graphics 630, 1024 MB
Hard Drives: C: 930 GB (748 GB Free); D: 3725 GB (3595 GB Free); F: 465 GB (463 GB Free); G: 931 GB (402 GB Free); H: 1862 GB (934 GB Free); J: 4657 GB (4153 GB Free);
Motherboard: ASUSTeK COMPUTER INC. ROG STRIX Z390-E GAMING, ver Rev 1.xx, s/n 190449128401527
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Avast Antivirus, Enabled and Updated
 

managed

Allan
Moderator
Joined
May 24, 2003
Messages
14,413
I would uninstall Avast AV, Windows 10 can have problems with 3rd party AV programs, then see if it is faster when doing a restart.
 

rbaroncpd010

Thread Starter
Joined
Dec 15, 2019
Messages
31
Ok, after uninstalling Avast and restarting it seemed that the computer came off the "restarting" screen a bit faster. But when the splash screen came up it took about 3-1/2 minutes to get me to the login password screen.

So, still starting slow....

Anything else I should try?

Thanks much
 

managed

Allan
Moderator
Joined
May 24, 2003
Messages
14,413
Try the following :-

Run Disk Cleanup on the C drive.
If the C drive is not an SSD run Defrag on it.

Are some of the drives external types ? If they are try disconnecting those and see if the startup/restart are faster then.
 

rbaroncpd010

Thread Starter
Joined
Dec 15, 2019
Messages
31
After running Disk Cleanup the "Restarting" screen closed much faster. When the motherboard logo came up and until the computer started it took 2:08 minutes to complete. Much faster than before where it was like 5:00 minutes plus.

I believe it is as good as it's going to get so thanks to all that helped.

Rich
 

managed

Allan
Moderator
Joined
May 24, 2003
Messages
14,413
Do you have a Graphics card in that PC ? Your TSGinfo only shows the Cpu's built-in graphics.
 

managed

Allan
Moderator
Joined
May 24, 2003
Messages
14,413
Did you do a defrag on C partition ?

Also you can run the command below in an admin command prompt, it can speed up the startup
defrag c: -b
 

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