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stuck on one site online

Discussion in 'Windows 7' started by tontoe, Feb 25, 2013.

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  1. tontoe

    tontoe Banned Thread Starter

    Joined:
    May 2, 2012
    Messages:
    12
    My friend asked me to have a look at his problem, he is running windows7. The problem he has is whatever he enters in google if he clicks on a site e.g ebay he ends up at car phone warehouse. I have never seen anything like this before I am thinking of installing and running malwarebytes and superantispyware which I will have to install from my flash drive as the only site he can access is carphone warehouse. I will be going along later today. If it dont work the only other thing I can think of is a repair install, he cant do a system restore because he has stuff he needs to keep. Can anyone suggest a better plan. Thanks.:D
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Tontoe:
    The phenomenon you describe is called redirecting.

    It is suggestive of malware.

    Be careful with the flash drive. It could easily become infected when inserted into your friend's computer; then infect your computer or other computers.

    You might want to read the stickies at http://forums.techguy.org/54-virus-other-malware-removal/

    RF123
     
  3. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Run this scan below, it should remove any redirection from the browser/s. Please post the log when done.

    Please check that the redirecting is not happening on IE or any other browser that is installed, if it is and ADWCleaner does not correct the problem we may need to run additional scans for Malware.

    Click on this link to download : ADWCleaner and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and click on this icon on your desktop: [​IMG]

    You will then see the screen below, click on the Delete button (as indicated), accept any prompts that appear and allow it to reboot the PC. When the PC has rebooted you will be presented with the report, copy & paste it into your next post.

    [​IMG]
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,331
    Sorry Mark but I'm closing this down. This is a new account created by a user who was previously banned here for serious offenses so I've also banned this new account.
     
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