1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Successful malware removal -- seeking confirmation

Discussion in 'Virus & Other Malware Removal' started by mvanders, Apr 30, 2019.

Thread Status:
Not open for further replies.
  1. mvanders

    mvanders Thread Starter

    Jul 3, 2010

    I'm helping a friend whose Win 10 laptop PC was infected with one of the fake Microsoft Virus Alert viruses. It locked up the desktop on her account and displayed a full screen alert message.


    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 10
    Processor Count: 8
    RAM: 8089 Mb
    Graphics Card: Intel(R) UHD Graphics 620, 1024 Mb
    Hard Drives: C: 224 GB (180 GB Free);
    Motherboard: Dell Inc., 0360PV
    Antivirus: Avast Antivirus, Enabled and Updated

    When I got the PC, I booted it and had her log in. Same result. I had another account set up on the PC; was able to login through that account after a reboot, and run a full Avast virus scan. Reported no results, said everything OK. Rebooted again and was able to login to the owner's account, no warning screen, no lockup. Everything appears normal.

    I then installed Malwarebytes and TDSSKiller, ran both, reported no issues.

    Also ran Farbar, results attached.

    I'm hoping the experts here can tell me if you see any sign that the machine is still infected, and if so, tell me next steps. Or better yet, that it's all clear.

    Thank you!

    Attached Files:

  2. iMacg3

    iMacg3 Malware Specialist

    Nov 3, 2018

    Welcome. :)

    Your logs are clean of malware. Please do this:

    Download ESET Online Scanner and save it to your desktop.
    • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
    • Click on Get Started.
    • Another window will appear - select Get Started. Select whether you would like to send anonymous data to ESET.
    • Click on the Full Scan option.
    • Click on the option to Enable ESET to detect and remove potentially unwanted applications, and select Start scan.
    • ESET will now begin scanning your computer. This may take some time.
    • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop with a name like ESETlog.txt. Click on Continue.
    • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
    • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
    • On your desktop, a file will be created called ESETlog.txt. Open it, then copy and paste its contents into your next reply.
  3. mvanders

    mvanders Thread Starter

    Jul 3, 2010
    Thanks, iMacg3.

    Ran the ESET scan. Result "We didn't detect any viruses or other infections." Log file indicated same.
  4. iMacg3

    iMacg3 Malware Specialist

    Nov 3, 2018

    If all is well:

    Uninstall FRST
    • Right-click on Frst.exe/Frst64.exe and select Rename
    • Rename the file to Uninstall.exe
    • Double-click on Uninstall.exe to uninstall FRST
    Delete any other tools we used in the cleanup process.
    Some tips to keep your computer safe on the Internet

    Make sure to use strong passwords. There are password managers (for example, Bitwarden) that can help you use secure passwords, and keep track of them.

    How to create a strong password
    Keeping software up-to-date is important as well. Programs such as UCheck, Heimdal Free, or PatchMyPC can help keep software on your computer up-to-date.

    To keep your operating system up-to-date, make sure that Windows Update is enabled on your computer.
    Here are some articles about how to keep your computer safe on the internet -

    Simple and easy ways to keep your computer safe and secure on the Internet - by Lawrence Abrams

    Answers to common security questions - Best Practices - by quietman7

    COMPUTER SECURITY - a short guide to staying safer online - Malware Removal

    PC Safety and Security - What Do I Need? - Tech Support Forum

    Safe surfing :)
    martin900kl likes this.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1226478

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice