sudden appearance desktop icon in Japanese, cannot remove

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sofiasmith

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Joined
Nov 3, 2013
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3
sudden appearance of mysterious desktop icon in Japanese, cannot delete; shape of a key, round part has percentages (like 40%, always changing) and key thread part has up arrow and 6.4K/s on top and down arrow 28.3K/s. Is this a virus? How to remove it? Can I do a screen shot and send to you, if so how? If I click on this icon, a panel opens up above it, like a menu, with icons and words (choices) in Japanese, which I do not read. Please help. Running Chrome, Windows 8.1, HP PC Compaq. Am relatively computer illiterate but a quick learner. Most grateful.
 

Cookiegal

Karen
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Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,096
I see you've posted this on at least two other forums. I agree with someone on Tomshardware who suggested it may be related to a smart phone or other mobile device.

A screenshot may indeed be helpful. Here are the instructions on how to upload one:

https://forums.techguy.org/help/screenshot/
 
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