Sudden black screen while playing games + random BSOD

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zanonymousz

Thread Starter
Joined
Jul 19, 2012
Messages
14
ASUS K42Jr

OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8117 Mb
Graphics Card: ATI Mobility Radeon HD 5470, 1024 Mb
Motherboard: ASUSTeK Computer Inc., K42Jr
Antivirus: Norton Internet Security, Updated and Enabled

I would get a random black screen while playing an online game on my laptop (this happens randomly but usually 15-30mins after starting Windows and start playing the game). After the black screen appeared, it would automatically reboot to this windows error recovery page with options to go into safe mode (networking/command prompt) or just boot windows normally.

I chose to boot Windows normally but after getting into Windows 7 and started playing a while, a random BSOD would appear. It has happened for 2-3 days straight. The attached is the mini dump.

Note: I did not install anything new to my laptop, I have ran chkdsk and sfc /scannow and found nothing.

I have no idea what caused the black screen and the BSOD.

Here's the pic of the BSOD:


Uploaded with ImageShack.us
 

Attachments

Joined
Apr 23, 2004
Messages
2,960
I'm a little leary about just renaming the Win32k.sys file, but this article says that Windows will recreate it automatically after you rename it and close/re-open the Explorer window: http://ezinearticles.com/?Fix-Win32k-Sys-Blue-Screen-Easily&id=6038747

Use at your own risk.

I would suggest updating the OS via Windows Updates, and download/install ALL updates, not just the "critical" ones. Also, update your video drivers from the manufacturer's site, not the MS drivers.
 

zanonymousz

Thread Starter
Joined
Jul 19, 2012
Messages
14
I am unable to download Speedy PC Pro.. looks like it is blocked by the ISP. Any other suggestion for this issue? Thanks in advance.

Edited: Adding minidump files.

==================================================
Dump File : 120612-54896-01.dmp
Crash Time : 6/12/2012 10:46:30 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`96011e36
Parameter 2 : 00000000`00000001
Parameter 3 : fffff960`0026d4ba
Parameter 4 : 00000000`00000005
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+5b9df
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120612-54896-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 273,264
==================================================

==================================================
Dump File : 120512-36301-01.dmp
Crash Time : 5/12/2012 10:03:09 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000048
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0313b35f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120512-36301-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 273,264
==================================================

==================================================
Dump File : 082712-38828-01.dmp
Crash Time : 27/8/2012 6:56:47 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000094
Parameter 2 : fffff880`04f9f2a5
Parameter 3 : fffff880`0b10dc20
Parameter 4 : 00000000`00000000
Caused By Driver : atipmdag.sys
Caused By Address : atipmdag.sys+3782a5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70600
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082712-38828-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 273,208
==================================================
 
Joined
Apr 23, 2004
Messages
2,960
Looks like video drivers. I would do the Windows Updates (all, not just "critical"), then download the latest video drivers from the manufacturer site and install them.
 
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