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Sudden black screen while playing games + random BSOD

Discussion in 'Windows 7' started by zanonymousz, Dec 6, 2012.

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  1. zanonymousz

    zanonymousz Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    14
    ASUS K42Jr

    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 8117 Mb
    Graphics Card: ATI Mobility Radeon HD 5470, 1024 Mb
    Motherboard: ASUSTeK Computer Inc., K42Jr
    Antivirus: Norton Internet Security, Updated and Enabled

    I would get a random black screen while playing an online game on my laptop (this happens randomly but usually 15-30mins after starting Windows and start playing the game). After the black screen appeared, it would automatically reboot to this windows error recovery page with options to go into safe mode (networking/command prompt) or just boot windows normally.

    I chose to boot Windows normally but after getting into Windows 7 and started playing a while, a random BSOD would appear. It has happened for 2-3 days straight. The attached is the mini dump.

    Note: I did not install anything new to my laptop, I have ran chkdsk and sfc /scannow and found nothing.

    I have no idea what caused the black screen and the BSOD.

    Here's the pic of the BSOD:
    [​IMG]

    Uploaded with ImageShack.us
     

    Attached Files:

  2. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,960
    I'm a little leary about just renaming the Win32k.sys file, but this article says that Windows will recreate it automatically after you rename it and close/re-open the Explorer window: http://ezinearticles.com/?Fix-Win32k-Sys-Blue-Screen-Easily&id=6038747

    Use at your own risk.

    I would suggest updating the OS via Windows Updates, and download/install ALL updates, not just the "critical" ones. Also, update your video drivers from the manufacturer's site, not the MS drivers.
     
  3. zanonymousz

    zanonymousz Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    14
    I am unable to download Speedy PC Pro.. looks like it is blocked by the ISP. Any other suggestion for this issue? Thanks in advance.

    Edited: Adding minidump files.

    ==================================================
    Dump File : 120612-54896-01.dmp
    Crash Time : 6/12/2012 10:46:30 PM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : ffffffff`96011e36
    Parameter 2 : 00000000`00000001
    Parameter 3 : fffff960`0026d4ba
    Parameter 4 : 00000000`00000005
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+5b9df
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\120612-54896-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 273,264
    ==================================================

    ==================================================
    Dump File : 120512-36301-01.dmp
    Crash Time : 5/12/2012 10:03:09 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000048
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`0313b35f
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7efc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Processor : x64
    Crash Address : ntoskrnl.exe+7efc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\120512-36301-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 273,264
    ==================================================

    ==================================================
    Dump File : 082712-38828-01.dmp
    Crash Time : 27/8/2012 6:56:47 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000094
    Parameter 2 : fffff880`04f9f2a5
    Parameter 3 : fffff880`0b10dc20
    Parameter 4 : 00000000`00000000
    Caused By Driver : atipmdag.sys
    Caused By Address : atipmdag.sys+3782a5
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+70600
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\082712-38828-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 273,208
    ==================================================
     
  4. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,960
    Looks like video drivers. I would do the Windows Updates (all, not just "critical"), then download the latest video drivers from the manufacturer site and install them.
     
  5. zanonymousz

    zanonymousz Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    14
    I did the Windows update earlier on and also updated my video drivers.
     
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