Sudden internet disconnect

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melissaqu

Thread Starter
Joined
Jan 14, 2011
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1
I have an Acer Aspire, manufacturing date 09/09. model 5534. I got it new a year ago and have had no problems until recently and it has had antivirus software. My internet connection is never able to connect anymore. I have taken it to libraries, school, and other people's houses and succesfully connected to their internet BEFORE the mishap and one time I took it my sister's apartment, connected to her internet, returned home and have not been able to connect since. The weird thing is that my computer says that I am connected to my home internet and when I troubleshoot it reads "you are currently connected to the internet." When loading the internet, from explorer it seems to take time to load my three personalized homepages and for second I seem to get a glimpse of them and then it reads, "internet explorer cannot display the page." The icons for the tab of each of my homepages, like AOL, are still there. My provider is comcast and I have been through connecting and reconnecting changing the internet options and settings and rechecking them and even connecting it directly from an ethernet cable to the router. The same thing happens each time so it is determined to be a computer issue. Are there any other suggestions or possible solutions to this problem? It is also not a switch or button on the computer that I can find to connect. I would really appreciate any help :eek:.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
connect to the router by cable and use safemode with networking
as the PC starts keep tapping F8 a menu appears choose
safemode with networking

If that connects then something is blocking firewall etc - which it may stil be if it does not connect

in normal use post back the following info
------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
 
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