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Suddenly cannot access WORD or EXCEL docs

Discussion in 'Business Applications' started by antiquetennis, Oct 1, 2003.

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  1. antiquetennis

    antiquetennis Thread Starter

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    Well it seems like I encounter the strangest problems.
    My environment is Windows 98SE
    I've used WORD extensively and EXCEL occasionally.
    Then today I could not open a document for either program, nor could I activate the programs. I received an Illegal Operation message, followed by a Restriction error message:
    "This operation has been cancelled due to restrictions in effect on this computer." Surprise!
    Everything else seems normal on the computer (Gateway SOLO 9300 laptop with big specs). No problems with internet access, nor running other large programs.
    Has anyone out there encountered this error? How do I find out what these supposed "restrictions" are, and how to get rid of them.
    Thanks for any suggestion. This is a great site.
    Charles
     
  2. Miz

    Miz

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    Have you installed any new software recently? Have you done a virus scan? Do you have an anti-spyware program installed? If so, have you used it to scan for spyware and removed any found?
     
  3. CastleHeart

    CastleHeart

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    You've probably already tried it... but if you haven't done a cold boot since the problem arose, you need to.

    - Castleheart :cool:
     
  4. antiquetennis

    antiquetennis Thread Starter

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    I have tried a cold boot, no change. I have not installed new software recently. I have AVG 6.0 with latest updates and no virus was detected. I also have Ad-Aware 6.0, though not the latest build or ref files. I downloaded the new 181 build last night, but it arrives with a .exe.php suffix and I could not execute it - asks for what program to run it under, and nothing struck me as obvious to select.
    I did notice many ad cookies in my cookie file, but why would they impose "restrictions" on running WORD?
    Follow-up question: I've never had to do a restore, but can I selectively re-install just WORD and EXCEL from the original Office cds that came with my system, or do I have to restore everything?
    I do have GO-BACK on my computer, which I have used effectively in the past to solve a bad HP scanner install a couple years ago. But I have not tried to GO BACK to a particular day as I had not accessed WORD or EXCEL in about a month or so.
    Hope someone has some insights - I'm stumped.
    Thanks, Chas
     
  5. CastleHeart

    CastleHeart

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  6. antiquetennis

    antiquetennis Thread Starter

    Joined:
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    Messages:
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    Thanks for the link - that is the exact error msg I get when trying to access WORD or EXCEL, or a document previously created by either program. The technique they provide assumes Explorer/Outlook, but I have always used Netscape.
    Then I realized I forgot that I did install MailWasher about a month ago. This useful mail handling utility first provides a list of my current e-mails, and gives me the option of deleting, bouncing or blacklisting them BEFORE they are downloaded to my Netscape Mail handler. It has worked just fine, and I like its functionality. Before MailWasher I had to endure time consuming downloads of bogus e-mails that had large (virus) files attached. Now I have the option of deleting those from the list before the download occurs.
    But maybe the installation of this program somehow affected my Registry which in turn caused the problems with Microsoft Office programs.
    If I modify the Registry as they suggest in the link you provided, I hope that will not corrupt my MailWasher. I will try to contact MailWasher developer to ask if he has encountered this problem.
    Thanks for the inputs - you guys are great! Chas
     
  7. antiquetennis

    antiquetennis Thread Starter

    Joined:
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    Messages:
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    The problem took another strange turn. When trying to activate WORD or EXCEL I no longer get the Restrictions error message as described above! Instead an error msg about a missing DLL ...
    So it seems more like file corruption, though it is odd it would affect both WORD and EXCEL at the same time.
    Not sure if installing Mailwasher did something bad to my Registry, but instead of digging into the Registry I simply performed a Repair Microsoft Office function from the original CD that came with my system, re-installing both programs. Now they work fine.
    I don't know why the corruption occurred but will not pursue it further.
    Now if I could just get rid of the blank task that pops up on my task bar every time I get on the internet (clicking on it makes it go away, but why does it appear?) ... and the *very* annoying awake from Standby mode to a black screen 10-20% of the time ...
     
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