Suddenly lost internet connection

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pugwash66

Thread Starter
Joined
Jan 29, 2013
Messages
3
I have an HP EliteBook 6930p with windows 7 installed and everything was working fine until i did a recent windows upgrade (might just be a coincidence) and i suddenly lost internet connection. My laptop picks up the router, shows full strength but i cannot connect to the internet wireless or Ethernet cable. I restored to a previous date and it worked fine, and all my other devices work fine (iPad, iPhone, other laptops). The trouble is when i connected to the internet again it up dated windows and i cant restore back to the original date anymore as it has gone from the list.
Thinking i might have picked up a virus along the way.

Any help would be appreciated
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
would you post an ipconfig /all -see below
also try a tcp/ip reset - see below
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R
For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

then type CMD

then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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TCP/IP stack repair options for use with Vista/Windows 7

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


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pugwash66

Thread Starter
Joined
Jan 29, 2013
Messages
3
Hi etaf,
I'm using Mcafee but something keeps turning it off. Every time i turn it back off it lasts for a few seconds then turns off.
I will follow the steps below when i get home.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
also remove mcafee

do you have a full subscription paid for?

--------------------------------------------------------------

Mcafee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

After removing the mcafee product - if you have a subscription and would like to re-install mcafee

To download and install your McAfee service, please follow these steps:

1. Go to https://home.mcafee.com/Secure/Protected/Login.aspx?ErrCode=PLEASE_LOGIN
2. Enter your registered email address and password
3. Click on My Account
4. Click on Download under (Customer's subscription)
5. Follow the prompts to install
--------------------------------------------------------------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
if you remove completely using the tool - does that resolve the issue ?
 
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