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suddenly my wifes laptop wont connect to internet

Discussion in 'Web & Email' started by surreyfrog, Nov 18, 2011.

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  1. surreyfrog

    surreyfrog Thread Starter

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    can anyone advise?

    2 laptops, one shared wireless router, wireless printer also on network

    suddenly her's won't connect to internet but mine does

    hers shows she is connected to the router

    she can print wirelessly via the router to the printer

    diagnostic fails to identify problem

    I deleted the network on her computer and reconnected her - it found the router, asked for the key, and accepted it, says she is now connected

    but still no internet connection

    If I type in the ip address of the router on my laptop it connects me to router menu, if I do it on hers it comes up not found
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Cody
    What's the make, model, and running operating system of the problem PC?

    Does it connect to the internet via Safe Mode With Networking?
     
  3. surreyfrog

    surreyfrog Thread Starter

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    hi it's a dell inspiron 1545 laptop with windows 7

    I tried safe mode with networking but no connection, a message says unable to connect to the proxy server
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    TCP/IP stack repair options for use with Vista or Windows 7

    Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the command prompt window that opens, type the following commands, each followed by the Enter key:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

    Reboot the machine.
     
  5. surreyfrog

    surreyfrog Thread Starter

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    now working thank you for your support
     
  6. TheShooter93

    TheShooter93 Malware Specialist

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    First Name:
    Cody
    You're welcome.
     
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