Solved Suddenly Very Slow Windows 7 laptop

mvanders

Thread Starter
Joined
Jul 3, 2010
Messages
50
Hello. You'll have my undying gratitude if you can help me solve this--I feel like I've been flung back to the days of dialup modems.

My PC is a 7 year old Lenovo e530c laptop, Windows 7 64-bit OS, SP 1. Two years ago I updated RAM from 4 to 16 GB, and upgraded HDD to a 500 GB SSD. Since doing that, this machine has been very fast. Installed apps I use a lot, like MS Office and several audio editing softwares, start immediately and I can have several app windows running without any noticeable delay.

Our internet is Verizon FIOS 100 MBPS, so with the SDD and RAM upgrades, about anything I do on the web is pretty much instant response, maybe 1-2 seconds max. Youtube livestreams in HD open and play with 2 seconds. I can watch full movies on Youtube, and stream DirecTV on demand with no problems.

Until three days ago...I left my PC and was away long enough (maybe about two hours) that it went into Sleep mode.

When this happens, normally just a mouse move or tap on keyboard is enough to wake it up, but this time when I returned, the PC was powered down. When I booted again, and the main screen came up, I saw immediately I had an Edge browser icon in my taskbar. I run mainly Chrome and Avast Secure browsers.

Don't want any part of Edge, so I uninstalled it using the Control Panel Programs and Features uninstall. That's when I noticed how slow everything was running.

MS Office apps are now taking 20-30 seconds to start up and are slow running. But main issue is anything on internet. Simple pages take 20-40 seconds to open, and anything complex like Amazon will take up to 1-2 minutes, if it doesn't timeout first.

At these times, Task Manager performance monitor shows CPU is pegged at 100% while usage of 16 GB RAM never exceeds 6-7 GB.

Specific things I"m seeing when trying to open websites:

1. "Can't resolve host" warnings in lower left area of browser.

2. "No internet" screens after 30-60 seconds trying to open pages, with messages like

DNS_PROBE_FINISHED_NO_INTERNET
or
This site can’t be reached
or
www.pennlive.com’s server IP address could not be found.

While at the same time I'm sitting there with my iPad connected to same Wifi router and Internet service, and it is flying.

3. Odd URL when trying to open Google: instead of seeing just Google.com, it is now http://www.google.com/ig/redirectdomain?brand=LENP&bmod=LENP. Never saw that before.

***

I ran Avast full virus scan, found 4 "malware threats" that I moved to the Virus Chest. No improvement in performance.

Sysinfo

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit, Build 7601, Installed 20130128150122.000000-300
Processor: Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) HD Graphics 3000
Hard Drives: C: 464 GB (189 GB Free); S: 1 GB (1 GB Free);
Motherboard: LENOVO 336632U, ver Win8 Pro DPK TPG, s/n 1ZM4D31304K
System: LENOVO, ver LENOVO - 2600, s/n MP2N65K
Antivirus: Microsoft Security Essentials, Disabled NOTE: AVAST Internet Security antivirus and firewall are installed and running.
 

mvanders

Thread Starter
Joined
Jul 3, 2010
Messages
50
Thanks to all of you who looked at my post and considered replying.

The problem is solved thanks to MisterEd51, who PMed me to suggest that I try reinstalling the Edge browser. Apparently Edge can't be uninstalled cleanly from Win 7 via Control Panel/Programs and Features, and whatever's leftover hangs up the system.

Once I reinstalled and rebooted, performance is back to normal.

Kudos to MisterEd51:love:
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,115
I'm glad you got it sorted but a reminder that we don't allow behind the scene assistance. All help is to be kept on the boards. This is clearly stipulated in the site rules. Failure to comply may result in warnings with or without loss of points.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Members online

Top