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Super Sonic Tablet Laptop Windows Issue

Discussion in 'Windows 10' started by WrestlingLette, May 10, 2019.

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  1. WrestlingLette

    WrestlingLette Thread Starter

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    I have a Supersonic tablet/laptop model # SC-1022KB. I did a reset on it last night and now everyt I turn it on, it starts to open windows 10 but has a box pop up that says
    "The computer restarted unexpectedly or encountered an unexpected error". Windows installation cannot proceed. To install Windows. Click "ok" to restart the computer. And then restart the installation.

    Everytime I click ok or the x it restarts the laptop but has that box pop up again.
    Please help
     
  2. WrestlingLette

    WrestlingLette Thread Starter

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    Im not actually. I did a reset on it last night and this is the box that pops up
     

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  3. lunarlander

    lunarlander

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    With Windows 10, a Reset means a re-install. Is there something wrong with the tablet ? Why do you want to Reset ?
     
  4. WrestlingLette

    WrestlingLette Thread Starter

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    I have it up for sale and wanted to delete everything of mine on it.
    So since I have to reinstall.. how do I do that, every time I hit the ok or x it restarts the laptop but comes back to the same screen.
     
  5. managed

    managed Trusted Advisor Spam Fighter

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  6. WrestlingLette

    WrestlingLette Thread Starter

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    ok. I've created the windows 10 installation media on to a flash drive. What is the next step?
     
  7. managed

    managed Trusted Advisor Spam Fighter

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  8. WrestlingLette

    WrestlingLette Thread Starter

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    The touch screen works. I have a flash drive. I downloaded the

    Create Windows 10 installation media
    on to it.
     
  9. managed

    managed Trusted Advisor Spam Fighter

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    The touchscreen may not work after you clean install 10 though.

    You didn't say if you have a keyboard and a spare Usb port for the flash drive to connect to.

    Did you download the Media Creation Tool and then run it to create the Usb flash drive for the install ?
     
  10. WrestlingLette

    WrestlingLette Thread Starter

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    Yes I have a keyboard. On the tablet I don't have a spare port. Only one. I did download the media creation tool. I tried to run it but it wouldn't get off the windows 10 screen or the pop up box.
     
  11. managed

    managed Trusted Advisor Spam Fighter

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    Can you connect the keyboard and the Usb flash drive at the same time ?

    Did you make the Usb flash drive by running the Media creation tool ?

    You need to boot the Usb flash drive to begin the install, you may have to press a certain key to get a boot menu then select the flash drive. I've got a tablet that uses the F7 key to get a boot menu but yours could use a different key.
     
  12. WrestlingLette

    WrestlingLette Thread Starter

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    Yes I can connect the keyboard and the flash drive at the same time. I downloaded the Media creation tool onto the flash drive. But when I put the flash in to the laptop it doesn't do anything except stay on the same page. According to the research I found it says the F8 key will boot it. I have pressed the f8 button and the four square(microsoft) button and nothing has happened.
     
  13. lunarlander

    lunarlander

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    You need to run the MS Media Creation Tool . It will create write the Windows Setup to the USB . The USB will be completely erased and replaced with the setup files.
     
  14. WrestlingLette

    WrestlingLette Thread Starter

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    When I put the usb in, it doesn't do anything
     
  15. lunarlander

    lunarlander

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    You need to reboot and select that the USB is to boot first. Different BIOS have different key to press to invoke a menu to select which to boot first: USB or Hard drive or DVD. If your machine boots with a splash screen with a logo, then press DEL and go inside to the boot menu and unselect quickboot or similar. Then the screen will boot and tell you which key to press to select boot order.
     
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