Solved Surface Pro 3 Bitlocker

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Jlee922

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Apr 23, 2019
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My husband got a new surface so I got the old one .We factory reset it and now it's asking me for the bitlocker code, even when it says skip this drive and I go to reset the computer again it's still locked. It's no where to be found. It's not on his OneDrive account for microsoft. I know I can plug a USB with Windows 10 on it and download it and start fresh but I need a step by step on how to do that on a surface. I've only don't it on a PC many years ago. My surface has been useless for months. Any help would be much appreciated!
 
Joined
Sep 21, 2007
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Go download MS Media Creation Tool. Run it, and it can generate either a DVD or a USB memory stick. Boot with the media and install Windows, keyboard selection, install, Custom, erase all partitions. and let it continue.
 

Jlee922

Thread Starter
Joined
Apr 23, 2019
Messages
2
Go download MS Media Creation Tool. Run it, and it can generate either a DVD or a USB memory stick. Boot with the media and install Windows, keyboard selection, install, Custom, erase all partitions. and let it continue.

I finally figured it out!! Thank you!
 
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