Surface Pro 7 Freezing

Razzybear02

Thread Starter
Joined
Sep 20, 2020
Messages
2
My new computer is freezing constantly and I have tried to troubleshoot and no luck.
 

Razzybear02

Thread Starter
Joined
Sep 20, 2020
Messages
2
I haven't downloaded anything new lately, I'm not sure if it was an automatic update, but I'm pretty sure it's not malware or a virus since I have McAfee installed.


Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20200707200245.000000-360
Processor: Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz, Intel64 Family 6 Model 126 Stepping 5, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) Iris(R) Plus Graphics, 1024 MB
Hard Drives: C: 118 GB (54 GB Free);
Motherboard: Microsoft Corporation Surface Pro 7, s/n A24900118027027A
System: Microsoft Corporation, ver MSFT - 2, s/n 041147402853
Antivirus: Windows Defender, Disabled
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,948
It could be McAfee that is causing the issues.

Defender that come with Windows 10 is the one to use.
A lot of the 3rd party AV programs are having a hard time keeping up the with Windows 10 up dates.
 

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