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New Suspect Malware Preventing Installation of Cisco AnyConnect

Discussion in 'Virus & Other Malware Removal' started by mathaggie, Mar 31, 2017.

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  1. mathaggie

    mathaggie Thread Starter

    Mar 31, 2017
    I am trying to upgrade my VPN software to Cisco AnyConnect but I cannot get the software to install on my laptop. The installation process seems to make a fair amount of progress, but then it stops and says: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

    I had a older version of Cisco VPN that worked fine for at least five years. I only ran into problems when I tried to install the newer AnyConnect. I have access to versions 3.1 and 4.1 of AnyConnect, but neither will complete the installation. I uninstalled the prior VPN software and Norton Antivirus before attempting to install AnyConnect.

    I have looked through many forums to try to solve this problem, but nothing has worked so far. I have discovered that my Windows Updates are not installing (they won't even download).

    I am using Windows 7. Any assistance you can provide would be greatly appreciated.
    Last edited: Mar 31, 2017
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