This is my first post on your web site. Wish I had known about the site long ago, could have saved myself so many headaches. Anyway, I hope I'm in the correct forum for my problem. I strongly suspect a relative has hacked into my computer. The person I suspect is listed as a user on my system, and is also a computer specialist, working in the field for over 20 years. He had done some minor repairs to my laptop a year ago, and since that time has been listed as a user, and also had remote priviliges, and who knows what else. I was away for several days, came home, turned on my laptop and the icons on my desktop were huge, blurred, and scattered from one side of the screen to the other, some even off the screen. I went through the steps of changing the display, but nothing worked. I was also getting a lot of error messages, my router wasn't working, and I suspected my dsl modem was also malfunctioning. I phoned my service provider's tech service and, as she walked me through some possible fixes, we found that there were no ip addresses, among other things. She was able to get the dsl modem back on track, but not the router. She also told me that it was highly likely that someone had hacked into my machine, since the condition of my desktop screen could not have happened accidently, especially since I was unable to fix it through "Display". I immediately deleted this person's name and icon from my desktop as a user on my laptop, but not sure if he could still do harm. The following day, he was again listed on my desktop as a user, and with a NEW icon. I had been a user on his Norton Anti-Virus, and that had been turned off. I turned it back on, ran a scan, and found several virus had been able to get through. I had filled out my tax information on my laptop before leaving, and when I opened it, all the info was gone, and a totally new version of the software was on my screen. After he had worked on my computer last year, he told me to always put it in hibernate when finished, don't shut down completely. I believe having my laptop in hibernate gave him the opportunity to hack into it. I would really like some expert opinions regarding this, as I certainly don't want to make false accusations. Please help me! Thank you.