suspicious "pop-up" from google?

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Thread Starter
Jan 19, 2015
Hi, I was using the internet (Google Chrome) when suddenly a new tab opened itself and a recording began to play. It was an alert said to be from google chrome, saying that I had possibly contracted a virus on my computer and I should call the following number immediately. I didnt call, it was too odd, it said my location was in Israel, but I am in Canada, but I am slightly concerned as if it was real, it said all my information including bank info, passwords, that sort of thing, was at risk. Is this simply a scam that adblock somehow didnt detect? or is it the real thing? i took a screenshot of the page and have attached it here. any help is appreciated!!! I have the free version of AVG security installed on my computer as well. Thanks



Malware Specialist
Oct 5, 2014
That would be a scam (at least it looks that way). The IP address looks to be from your ISP and belongs to your router; you are not exposed to the net directly so they can not get to your information unless you let them. However, if you want to be sure, we can have a look at your system in detail.

First, I need to make you aware of some guidelines:

  • Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
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  • Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used.
  • If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.
  • While we strive to disrupt your system as little as possible, things happen.If you can, it would be best to back up your personal files now (if you do not already have a backup). You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens.
  • Please do not run any other tools or scanners than what I ask you to.Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system. I will use only what the situation calls for and direct you in the proper use of that software.
  • Please do not attach any log files to your replies unless I specifically ask you.Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.

    - Save ALL Tools to your Desktop-
    All the tools that I will have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

    Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
    Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.
    Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
    Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser.
    Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
    and the click the "Select Folder" button. Click OK to get out of the Options menu.
    Internet Explorer - Click the Tools menu in the upper right-corner of the browser.
    Select View downloads. Select the Options link in the lower left of the window. Click Browse and
    select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
Let's get started....

Next, Tech Support Guy requires this information :

Tech Support Guy asks that you supply the scan from this post; the TSG SysInfo utility is available here ----> Everyone MUST read this BEFORE posting for help in this forum.

Finally, please provide the following scan logs

Please download Farbar Recovery Scan Tool 32bit and save it to your Desktop.

Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop.

Since we don't know if your system is 32 or 64 bit, try and run both of these files; only one will run on your system and that will be the correct one to keep on your system.

  • Right click the FRST file on your desktop and select "Run as Administrator..." (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • If an update is available, the program will inform you and download the update. Allow it do this please.
  • Once the tool shows "The tool is ready to use." message, please press the Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Information to Reply with >>>>
  • The TSG SysInfo report log.
  • The FRST.txt log text.
  • The Addition.txt log text.
  • Any questions you may have for me.
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