Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x86 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2046 Mb
Graphics Card: NVIDIA GeForce 8600 GT, 256 Mb
Hard Drives: C: Total - 152586 MB, Free - 109055 MB; E: Total - 149158 MB, Free - 76016 MB;
Motherboard: Dell Inc., 0CU409
Antivirus: Avast Antivirus, Updated: Yes, On-Demand Scanner: Enabled
Hi there,
I hope someone can guide me a little on how to sort out my PC. I can't see a direct issue, i.e popups, alerts etc but I have noticed severe performance drops that occur leading to almost windows freezes, where I've had to "End Program" particularly in Windows Explorer itself. Some recent examples:
i.e I tried opening some mpegs and in WMP and it just hangs. Opening My Computer, and the searchlight/torch thingy kept going back and forth. Opened some document folders while I was copying others to a flash drive and everything started lagging so I ended that process and so it ended the Windows copying procedure too, as on the USB flash stick the last image was "half" a photo, i.e bottom half of photo was just all grey!
I also had a look on Sysinternals Process Explorer and took some screenshots but I don't understand what these threads/stacks mean anyway, I could select the thread and "Suspend" it then the CPU dies right down and the PC is responsive again. It's always a thread on either Svchost.exe or Explorer.exe. I don't understand what these process/threads/stacks mean but I took some screenshot so you can see with graphs too. As I'm typing my CPU fan is whirring up again, and this time I see it's Explorer at 50%...
I'm not sure exactly when the problems began but I do remember AVAST's real time protection alerting me to a URL:Mal about 2-3 weeks ago after visiting this webpage and then clicking the Submit button at the bottom:
http://www.insolvencypractices.org.uk/pages/contact.htm
This might be nothing to do with it, as I figured AVAST intercepted whatever it was anyway if was actually anything at all... I didnt think that site could be a danger
Anyway I've just an Avast Boot Time Scan - aswboot log attached.
Process Explorer screenshots too, one is after I clicked "Suspend" and you can see things seem to calm down...for a while anyway.
(I know know its an XP system...but I really wanna keep running XP, so perhaps on a side note, do you guys/gals know of some guide I could read on the safest way to continue using it... I read online that I'm best to uninstall Java altogether, and replace OE with Thunderbird as a mail client but there may be other vulnerabilities to counter? I disabled IE 7/8 years ago and switched to Firefox with ABP and NoScript!)
Thanks for any help forthcoming, cuz I know you guys are volunteers so I'm real grateful for your time!
Cy
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x86 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2046 Mb
Graphics Card: NVIDIA GeForce 8600 GT, 256 Mb
Hard Drives: C: Total - 152586 MB, Free - 109055 MB; E: Total - 149158 MB, Free - 76016 MB;
Motherboard: Dell Inc., 0CU409
Antivirus: Avast Antivirus, Updated: Yes, On-Demand Scanner: Enabled
Hi there,
I hope someone can guide me a little on how to sort out my PC. I can't see a direct issue, i.e popups, alerts etc but I have noticed severe performance drops that occur leading to almost windows freezes, where I've had to "End Program" particularly in Windows Explorer itself. Some recent examples:
i.e I tried opening some mpegs and in WMP and it just hangs. Opening My Computer, and the searchlight/torch thingy kept going back and forth. Opened some document folders while I was copying others to a flash drive and everything started lagging so I ended that process and so it ended the Windows copying procedure too, as on the USB flash stick the last image was "half" a photo, i.e bottom half of photo was just all grey!
I also had a look on Sysinternals Process Explorer and took some screenshots but I don't understand what these threads/stacks mean anyway, I could select the thread and "Suspend" it then the CPU dies right down and the PC is responsive again. It's always a thread on either Svchost.exe or Explorer.exe. I don't understand what these process/threads/stacks mean but I took some screenshot so you can see with graphs too. As I'm typing my CPU fan is whirring up again, and this time I see it's Explorer at 50%...
I'm not sure exactly when the problems began but I do remember AVAST's real time protection alerting me to a URL:Mal about 2-3 weeks ago after visiting this webpage and then clicking the Submit button at the bottom:
http://www.insolvencypractices.org.uk/pages/contact.htm
This might be nothing to do with it, as I figured AVAST intercepted whatever it was anyway if was actually anything at all... I didnt think that site could be a danger
Anyway I've just an Avast Boot Time Scan - aswboot log attached.
Process Explorer screenshots too, one is after I clicked "Suspend" and you can see things seem to calm down...for a while anyway.
(I know know its an XP system...but I really wanna keep running XP, so perhaps on a side note, do you guys/gals know of some guide I could read on the safest way to continue using it... I read online that I'm best to uninstall Java altogether, and replace OE with Thunderbird as a mail client but there may be other vulnerabilities to counter? I disabled IE 7/8 years ago and switched to Firefox with ABP and NoScript!)
Thanks for any help forthcoming, cuz I know you guys are volunteers so I'm real grateful for your time!
Cy