I hope someone can help me out here. I recently bough Norton Internet Security 2004 for my Windows XP system. The first time I installed it I could not run live update, and when I followed the support questions found out that it was due to a known issue with XP - load SP2 to fix. I downloaded SP2 which reaked havoc with my system and caused my internet to run like a snail, when it ran at all. In addition, I still could not run live update. I promptly uninstalled SP2 AND Norton and tried to access the Symantec website to contact support, and I can't seem to get to the website. I get a DNS error every time I try. I have verified with a friend on another computer that the Symantec website is working. I can surf everywhere else (except, oddly, Mcafee.com) including secure sites, I have spent time on the phone with my ISP going through all sorts of checks, I have checked all my settings, I've run spybot and ad-aware, and now I'm lost. I tried to call Symantec to no avail - after 40 minutes on the phone I still couldn't get a human being. We reformatted the hard drive (full reformat, files and all) less than a week ago and Norton was the first thing we tried to install. If anyone can help me I would be extremely grateful - I don't know where to turn.