Synaptics Touchpad Driver Problem?

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OMyStarz

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Nov 13, 2008
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Touchpad just stopped working while I was using it. Here's what's going on:

Fn + F7 does nothing
Synaptics ps/2 Port Touchpad shows in Device manager, however it is hidden and has a yellow exclamation point. Error code: This device is not present, is not working properly, or does not have all its drivers installed. (Code 24).

I have updated the drivers from the Gateway website by first uninstalling the drivers that were present. No go. I then updated the drivers from the synaptics website via the same method, nothing. I've tried searching for a driver via device manager....nothing.

As I mentioned, I tried Fn+F7 and nothing happened. Also I notice that the driver software is not loading in the tray like it used to and I can't even make it run by trying to open the .exe file.

Any ideas? I've been searching for an answer for this for a while with no luck.
 

OMyStarz

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Nov 13, 2008
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I didn't think of that, I just found the disk and I'll let you know if it works.

Thanks Aly!
 

OMyStarz

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Joined
Nov 13, 2008
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Ok quick update..... the disk that came with my laptop is a recovery disk and I don't seem to be able to pull drivers from it.

On another note, I uninstalled the drivers in add/remove programs and also removed the device from device driver. When I rebooted the computer the touchpad is listed in Device Manager but is no longer hidden. It's using the Microsoft drivers but still gets the yellow exclamation point with the error code: This device cannot start. (Code 10).

Now what?
 

OMyStarz

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Joined
Nov 13, 2008
Messages
22
I have done that.....when I tried to download the driver it says it already exists on my desktop. I'm overwriting and am going to try it anyway, but I seriously doubt it will work.

I've tried Fn+F7 many times....but I'll reboot with the new driver and try it again.

How frustrating is this touchpad??? Thanks again for your help.
 

OMyStarz

Thread Starter
Joined
Nov 13, 2008
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22
Ok I did just as you said. When I rebooted I unplugged my usb mouse and nothing. Tried Fn+F7 before I replugged in the usb mouse and nothing happened.

Now in Device manager it's back to being hidden with the same error code as before: This device is not present, is not working properly, or does not have all its drivers installed. (Code 24).
 

OMyStarz

Thread Starter
Joined
Nov 13, 2008
Messages
22
Sigh.....

"The best driver for your software is already installed" "Windows has determined the driver software for your device is up to date".
 
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