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Sync data hacked in Google

Discussion in 'Virus & Other Malware Removal' started by HelpMe510, Jul 22, 2019.

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  1. HelpMe510

    HelpMe510 Thread Starter

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    Greetings,
    Someone has hacked my computer and has gotten a hold of my sync data in my Google accounts. They having been watching videos on my YouTube channel and have been adding videos to the "watch later" playlist. I changed my password twice this weekend, still same issue. Anyone know how to fix this? Thanks.
     
    Last edited by a moderator: Jul 23, 2019
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Are you looking for help to clean your computer or to prevent them from altering your YouTube channel or both?
     
  3. Couriant

    Couriant Trusted Advisor

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    Do you have 2 Factor Authentication turned on?
     
  4. HelpMe510

    HelpMe510 Thread Starter

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    Hi I would like to know both
     
  5. HelpMe510

    HelpMe510 Thread Starter

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    Yes I turned it on yesterday, I found out the hackers are in Iran and India, they been looking at YouTube videos in my account to download and watch later. They are in my account in offline mode
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Then I'll leave it here for malware cleaning.
     
  7. HelpMe510

    HelpMe510 Thread Starter

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    Ok I didn't see what you posted about malware cleaning. Also I think they hacked my cellphone too. Is there away I can get this handled as well?
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    We don't do malware cleaning on phones. Run your anti-virus program first and then back up what you need and reset back to factory settings.

    So you wish to have your PC cleaned of malware?
     
  9. Couriant

    Couriant Trusted Advisor

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    If you have your google account on your phone, then it's all tied together.

    With the 2-Factor in place, you would want to change the password again and make sure there are no recovery e-mails listed that you don't know know. You should be also to remove any active sessions to prevent further changes.
     
  10. HelpMe510

    HelpMe510 Thread Starter

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    How do I remove active sessions?
     
  11. HelpMe510

    HelpMe510 Thread Starter

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    Ok I will try that, I have malware software on my computer now. I know u don't handle cell phones, but should I reset my phone will that get rid of the intruder?
     
    MicaleD likes this.
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    It should do.
     
  13. HelpMe510

    HelpMe510 Thread Starter

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    Ok I'm going to do that. Thank You for your time.
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You're welcome.
     
  15. HelpMe510

    HelpMe510 Thread Starter

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    Hey turns out it's not solved. I don't know what's going on. Turns out the intruder has made filter labels to filter my YouTube notifications emails and other social media emails to his account. I noticed it in my security settings, I deleted the filters. How was he able to do that and how can I prevent this from happening again?
     
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