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System backup image not being recognised

Discussion in 'Windows 10' started by mouse92, Jan 25, 2019.

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  1. mouse92

    mouse92 Thread Starter

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    Hi there

    I am having an issue where i am trying to restore a system image backup but for some reason it is not showing up when i go to the windows 10 troubleshooting page. When i click on use a device and select use a device it comes up with a message which says system doesnt have any usb boot option please select other boot option in boot manager menu. I have done it this way and usually just finds the image and restores the backup image. Please help.
     
  2. SpywareDr

    SpywareDr

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    If the backup is on a USB flash drive, are you sure the flash drive is still good? Plug it into a Windows computer and see if you can access it using Windows Explorer.
     
  3. mouse92

    mouse92 Thread Starter

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    Hi

    Thanks for your reply!

    The backup image is on an external hard drive and yes i can access it and see everything on it in file explorer. The light is blinking when plugged into the laptop so as far as i can see the hard drive is ok.
     
  4. SpywareDr

    SpywareDr

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    Should be working then. Insert your System Recovery flash drive (or DVD) and boot your PC from it. Select a language, select Troubleshoot, then select System Image Recovery and follow the instructions.
     
  5. mouse92

    mouse92 Thread Starter

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    This is the options i get when i click on advancd options and system image backup. I dont get the option to click next in the second window.
     

    Attached Files:

  6. SpywareDr

    SpywareDr

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    You need to boot the computer from your System Repair Disc first. If you don't have one, click the "Create Disk ..." button shown in your first pic.
     
  7. mouse92

    mouse92 Thread Starter

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    Hi there

    I have managed to start the system restore process now and seems to be working using the windows installation mediaa. Will this mean i will get microsoft office 2013 back and activated. I initially set the boot option to csm mode which i normally do if i boot from removable media that didnt work so i put it back to the default uefi mode and it worked in uefi mode not csm. I also talked to a ms level 2 technician and he couldnt do it said there might be something wrong with the hard drive or the image night be corrupt. Thanks for your help any way. If i have any more problems i will reach out to you again
     
  8. SpywareDr

    SpywareDr

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    Good to hear you finally got it working. All of your programs, files, folders, settings, and everything else that was on the hard drive will be exactly in the same state that it was in when you created the backup.
     
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