System Busy Waiting for Close Dialog Box

[granthewson]

My computer has a habbit of freezing whenever I run the majority of my diagnostic programs. The most common programs that freeze are Windows ScanDisk and Disk Defragmenter and Norton Speed Disk. This also happens whenever I try to load Word 2000.
I try using Ctrl-Alt-Del to close the program using task manager but I presented with a blue screen. It says that my the SYSTEM IS BUSY WAITING FOR THE CLOSE BOX DIALOG.
Pressing any key only returns me to the blue screen and the only way to get my computer working again is to use Ctrl-Alt-Del or the reset button.
My computer specs are:

Pentium 4 1.5Ghz
256Mb RAM
55 Gb Hard Drive
NVIDIA GeForce2 MX 100/200 Graphics Card
OS - Windows ME

If anyone knows why this is happening can you please tell me as I really need to use Word - and I feel like taking a very large sledge hammer to my computer!

 

[steamwiz]

Hi granthewson

If you post your startup list we may be able to spot something

Please post your startup list by doing the following :-

Please go here and download startuplist 1.5 :-

http://www.lurkhere.com/~nicefiles/startuplist15.zip

Download to any folder or your desktop
Unzip the zipfile
Double click the exe file
go to Edit - select all - copy - and paste the results in a new post here


steam

 

[Hairy]

Welcome to TSG granthewson,

right click "My Computer" right after you restart and select properties....
Performance

what 's you percent of resources?
Speed disk and defrag do the same thing, you don't need to use both.

 

[granthewson]

First off - Cheers for trying to help to both of you.

After a restart - my system resources are at 75%

My start list is below:


StartupList report, 05/01/2003, 10:33:59 pm
StartupList version: 1.50
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\TABLET.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PQSC\PROGRAM\SCTRAY.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\DCFSSVC.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\IOMEGA\DRIVEICONS\IMGICON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\WT\UPDATER\WCMDMGR.EXE
C:\PROGRAM FILES\TMENTOR\MENTOR FOR WINME\MINITRAY.EXE
C:\PROGRAM FILES\KODAK\KODAK PICTURE TRANSFER SOFTWARE\PTS.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Mentor Tray Icon.lnk = C:\Program Files\tMentor\Mentor for WinMe\minitray.exe
EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\SYSTEM\E_SRCV03.EXE
KODAK Picture Transfer Software.lnk = C:\Program Files\Kodak\KODAK Picture Transfer Software\pts.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SecondChance = C:\PQSC\PROGRAM\SCTRAY.EXE
Dcfssvc = C:\WINDOWS\System32\Drivers\dcfssvc.exe
Tweak UI = RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
Iomega Startup Options = C:\Program Files\Iomega\Common\ImgStart.exe
Iomega Drive Icons = C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
NvCplDaemon = RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
nwiz = nwiz.exe /install
NPROTECT = C:\Program Files\Norton Utilities\NPROTECT.EXE
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ccRegVfy = "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
wcmdmgr = C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
RegisterDropHandler = C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
Tablet = C:\WINDOWS\SYSTEM\Tablet.exe
NPROTECT = C:\Program Files\Norton Utilities\NPROTECT.EXE
ccEvtMgr = "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{89820200-ECBD-11cf-8B85-00AA005B4395}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[>PerUser_MSN_Clean] *
StubPath = C:\WINDOWS\msnmgsr1.exe

[PerUser_LinkBar_URLs] *
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {44BBA840-CC51-11CF-AAFA-00AA00B6015C}

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {7790769C-0471-11d2-AF11-00C04FA35D02}

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}] *
StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\WINDOWS\SYSTEM\ie4uinit.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 4/1/2003, 21:35:16)

[Rename]
NUL=C:\WIN386.SWP
C:\WINDOWS\system.bak=C:\WINDOWS\system.dat
C:\WINDOWS\user.bak=C:\WINDOWS\user.dat
C:\WINDOWS\system.dat=C:\WINDOWS\system.pak
C:\WINDOWS\user.dat=C:\WINDOWS\user.pak
C:\WINDOWS\classes.bak=C:\WINDOWS\classes.dat
C:\WINDOWS\classes.dat=C:\WINDOWS\classes.pak

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP
SET PATH=C:\BITWARE\
SET CLASSPATH=C:\PROGRA~1\PHOTOD~1.1\ADOBEC~1

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

@C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@echo off
REM
REM

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\NewDotNet\newdotnet4_50.dll - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E}
(no name) - C:\WINDOWS\SYSTEM\LINKMGR.DLL - {92CBA277-292B-461f-9DEA-67A5C834E101}
NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
(no name) - c:\windows\downloaded program files\googletoolbar_en_1.1.66-deleon.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job
Norton AntiVirus - Scan my computer.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\SWFLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[AJ Installer Control]
InProcServer32 = C:\WINDOWS\SYSTEM\ASKBARAC.DLL
CODEBASE = http://sp.ask.com/docs/toolbar/download/AskBar-inst.cab

[ActiveGL Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\MODELV~1.OCX
CODEBASE = http://nl.mirrors.gtaskins.com/viewer/modelviewer.ocx

[IntraLaunch.MainControl]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\INTRALAUNCH.OCX
CODEBASE = file://D:\SuperCD\IntraLaunch.CAB

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #2: C:\Program Files\NewDotNet\newdotnet4_50.dll
Protocol #1: C:\PROGRAM FILES\NEWDOTNET\NEWDOTNET4_50.DLL
Protocol #2: C:\PROGRAM FILES\NEWDOTNET\NEWDOTNET4_50.DLL
Protocol #9: C:\PROGRAM FILES\NEWDOTNET\NEWDOTNET4_50.DLL
Protocol #10: C:\PROGRAM FILES\NEWDOTNET\NEWDOTNET4_50.DLL

--------------------------------------------------
End of report, 9,067 bytes
Report generated in 0.304 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

Thanks again for your help.

 

[Hairy]

The scurfballs at NewDot Net are nice enough to give instuctions on how to uinstall their crappy spyware software
http://www.newdotnet.com/

if you don't do it right, you will lose your internet connection.

Spy bot Search and Destroy may be a program for you to run to look for other bad stuff
http://spybot.eon.net.au/

 

[steamwiz]

Hi granthewson

Hairy said it all - uninstall newdotnet from the control panel - see Hairy's link to newdotnet above - do this first

Then run spybot - here's a few tips :- spybot

click the online tab to search for and download the updates, then shut down and relaunch SpyBot.

Go to the Settings tab > File Sets, and uncheck 'System Internals' and 'Tracks' .
These aren't needed for our present purpose, and you can always experiment with them later on.

Finally, after closing down Internet Explorer, click 'Check for problems', and have SpyBot remove all it finds 'Fix selected problems'

you may have to run spybot more than once to clear everything

steam

 

[granthewson]

Cheers for your suggestions - I've uninstalled NewDotNet and used SpyBot. And so far so good, well almost.
All my diagnostic programs have yet to freeze Windows whenever I use them. However, Word 2000 still refuses to work.

Windows freezes a few seconds after the splash screen is displayed. When I use Ctrl-Alt-Del - I am again presented with the blue screen saying that the System Is Busy Waiting for the Close Box Dialog Box to Appear. When I press any key, Windows trys to reload but the screen is black and a message box is displayed. Is says that the System is dangerously low on resourses and that I should close some programs. Even though after booting my system resources are at an average of 70%.
I've used Norton System Doctor to monitor the system resources, and right before it freezes it registers at 65 - 70%.

Your help has been much appreciated and I am greatful for your advice.

If you have any idea of how I can get Word to work, it would be brilliant. Cheers.

 

[Hairy]

system resources at 70% on a fresh reboot point to one thing....
You have too much stuff loading at startup....it should be in the 90's

look to "Optimize"....
http://www.aumha.org/articles.htm

http://www2.whidbey.net/djdenham/

tell me about Word refusing to work.......

ditch System Doctor, it eats resources and you already know that you have a problem.

"I am again presented with the blue screen saying that the System Is Busy Waiting for the Close Box Dialog Box to Appear"........low on resources, you only get so much before you have to restart to get them back