Hi, my PC has experienced two crashes recently while playing Call of Duty Warzone. It hasnt happened immediately but around 1hr after playing the game. It never actually showed the BSOD but crashed and rebooted.
Blue screen view highlights Ntoskrnl.exe and Nvlddmkm.sys. After the first crash I downloaded snappy driver installer to make sure all the latest drivers were installed but it crashed once more after an hour or so of playing. I then ran Windows Memory Diagnostic and it found no issues.
Any help would be much appreciated. Thank you.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20200925171837.000000+000
Processor: AMD Ryzen 3 1200 Quad-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1660 SUPER
Hard Drives: C: 111 GB (53 GB Free); D: 931 GB (194 GB Free);
Motherboard: Micro-Star International Co., Ltd. B350M PRO-VDH (MS-7A38), ver 2.0, s/n HB16757314
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated
NEVER use driver installers. They sometimes install the wrong driver and mess up your system. Go to Control Panel > Device Manager. Right click on the driver and choose Update. If the MS driver is not good, then go to the part vendor's web site, support section, key in the part number and find the driver.
Think about it. How could a program know every computer part and which driver is the most up to date and download it from the vendor's particular web page?
Hi, some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
Hi, some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
Thank you for your reply, yesterday I uninstalled all of my GPU drivers using DDU and reinstalled just the latest driver. I havent had an issue since doing that and have played the game a few times, hopefully this has resolved the issue. I attached the minidump files nonetheless.
Thanks for the update.
Hopefully, it will not crash again but if it does post the latest 4 mindumps.
I will check the ones you posted later, they may show us other problems.
Minidump check x 3 - in part.
All are showing nvlddmkm.sys
NVIDIA driver
PHP:
1: kd> lmvm nvlddmkm.sys
Browse full module list
start end module name
1: kd> lmvm nvlddmkm
Browse full module list
start end module name
fffff806`693c0000 fffff806`6b9a6000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvlddmkm.sys
Image name: nvlddmkm.sys
Minidump check x 3 - in part.
All are showing nvlddmkm.sys
NVIDIA driver
PHP:
1: kd> lmvm nvlddmkm.sys
Browse full module list
start end module name
1: kd> lmvm nvlddmkm
Browse full module list
start end module name
fffff806`693c0000 fffff806`6b9a6000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_27246fb37cc30d24\nvlddmkm.sys
Image name: nvlddmkm.sys
If a system is over-stressed through playing games, etc, when it blue screens the graphics card, hardware, and drivers are usually the first place to check.
If your problem returns then running a memory test would be the next move.
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