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system crash

Discussion in 'Windows 7' started by waydown72, Jan 16, 2013.

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  1. waydown72

    waydown72 Thread Starter

    Jan 16, 2011
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 1
    RAM: 1978 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 797 Mb
    Hard Drives: C: Total - 223879 MB, Free - 164939 MB; D: Total - 14290 MB, Free - 2355 MB; E: Total - 99 MB, Free - 95 MB;
    Motherboard: Hewlett-Packard, 1484
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    Hi i wonder if you can help me please. After about an hour and half of my laptop being on my programmes seems to freeze and crash. i have closed the laptop and restarted with going into setup at boot. and have a hard drive test and it says the hard drive has failed. What can be done to help the situation.
    Many thanks
  2. captainron276


    Sep 11, 2010
    First Name:
    I would back up all your personal files/pic's to an outside source such as a Flash drive or CDR/DVD's and or an external hard drive. I would then replace the hard drive.
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