1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

system crashed and won't restore

Discussion in 'Windows 7' started by ladybearbc, Oct 20, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. ladybearbc

    ladybearbc Thread Starter

    Joined:
    Mar 31, 2007
    Messages:
    61
    We have Windows7 and an exterior drive backup. This exterior backup advised us this morning that a partition was full.

    We tried to shut the system down - and it asked if we wanted to 'correct' something in the system (it said it was trying to decide). We opted to 'save' the changes and were prompted to reboot the system,

    When the computer came back on - there was a white line across the middle of the screen, changed to black and the whole screen 'faded to black'.

    Since then, we have tried a variety of things

    We did ALT F10 - the system goes to Windows and the Ace restore menu

    We did a system restore (NOT FULL)

    Then we got

    Error Code 1392 The file or directory is corrupted and unreadable

    I SOOOOOOOOOO hope someone can give us a little direction to get this thing back up and running

    One of the back up files says it was created in Sept 7 - and we cannot get into it. For some reason - the ongoing back up is not showing any more recent date than Sept

    We DO NOT want to lose the data that hopefully is still in the computer

    Any suggestions would really be appreciated - thank you
     
  2. HomeSight

    HomeSight

    Joined:
    Feb 28, 2006
    Messages:
    58
    That sounds like your hard (external) disk is corrupted. Who is the maker on the drive?

    Ryan.
     
  3. ladybearbc

    ladybearbc Thread Starter

    Joined:
    Mar 31, 2007
    Messages:
    61
    The computer is an ACER - bought a few months ago with Windows 7

    We cannot get into anything on the screen to find out who the maker is of its hard drive The external drive is made by Aluratek
     
  4. HomeSight

    HomeSight

    Joined:
    Feb 28, 2006
    Messages:
    58
    Have you tried using a repair win 7 disc?

    Ryan.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/957514

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice