System Freeze w/USB connection

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WeedMage

Thread Starter
Joined
Jan 1, 2006
Messages
2
I have a new camera and iPod - when I try connecting either using USB lines provided with the camera and iPod, my system freezes.

I've got a call into my service contract but as they haven't answered yet, thought I'd try here.

Basics: PC w/XP Home; P4; 3.0 GHz; 2.0 GB RAM. I have 139 GB available space on the Hard Drive.

I have 2 USB ports on the front and 2 on the back - I've tried from both.

With the camera - when I connect to the front, nothing happens. My camera software is supposed to start automatically. When I connect it to the back, the system freezes.

With the iPod - the iPod screen will "light up" from all connections, but the PC freezes from all ports.

I was having the same problem with music CD's - I'd pop one in and my PC would freeze. The weird thing was I had no problem loading games or programs from CD's - just didn't like the music ones. I seem to have gotten around that by installing the iTunes - now I can play the music CD's.

Any ideas?

Let me know if you need any more info. Thanks and Happy New Year!
 
Joined
Dec 12, 2005
Messages
245
maybe you need a usb driver update for your system is your new camera usb 2.0 maybe.
 
Joined
Dec 9, 2000
Messages
45,855
Physically disconnect any attached USB devices, then try following the drill in this article.

http://support.microsoft.com/default.aspx?scid=kb;en-us;310575

Once the devices are removed from the Device Manager and you have rebooted it may require an additional reboot even after the installation is reported complete. Do that. Windows should handle all the driver detection and installation automatically.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Here's the complete drill, and the registry hack is important to display some hidden devices that would otherwise be missed.

Create a file with NOTEPAD containing the following lines and save it as FIX.REG
-------------------------- cut here --------------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

"DEVMGR_SHOW_NONPRESENT_DEVICES"="1"
-------------------------- cut here --------------------------------

Double click on FIX.REG and say yes to the Merge Into Registry question.

Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Disk Drives that you know are not present.
Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.
 

WeedMage

Thread Starter
Joined
Jan 1, 2006
Messages
2
JohnWill said:
Here's the complete drill, and the registry hack is important to display some hidden devices that would otherwise be missed.

Create a file with NOTEPAD containing the following lines and save it as FIX.REG
-------------------------- cut here --------------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

"DEVMGR_SHOW_NONPRESENT_DEVICES"="1"
-------------------------- cut here --------------------------------

Double click on FIX.REG and say yes to the Merge Into Registry question.

Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Disk Drives that you know are not present.
Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.
Thanks for the suggestions :) Either they didn't work or I'm an idiot (likely the latter). I think I screwed things up even more so I ended up doing a restore.

I finally got the iPod to work off the USB port I have my external hard drive connected to but after dling my tunes, now I have a new problem (aside from having an either/or situation with the iPod and hard drive). I originally set up the iPod to auto download upon connection but now, whenever I connect - it just starts the download then I get a system reboot. Went to IPod help for instructions on changing this auto download (signing on as a guest, etc) but it still starts the auto download and reboots.

Guess I'm just gonna have to wait for the service person to call back .... which looks more and more like I'm going to have to call again and ask why no one's called me back yet! I know it's a holiday, but ... I called on Saturday and I'm supposed to have 24/7 support :(

Ok, just venting now - frustrated - sorry and thanks again for your help :)
 
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