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System getting lazy/slow/freezes occasionally

Discussion in 'Windows XP' started by Yepytsme, Jan 29, 2013.

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  1. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    Hello again Tech guys,
    My system is getting very stubborn. When I click on pretty well anything lately I can hear the fan start to run really loud while the little 'connecting' thingie (screenshot attached) starts spinning and spinning...and spinning for sometimes up to two or three minutes or longer, then the program/site I clicked on finally loads, then the fan quiets down. Occasionally, when it takes too long I have to resort to the Ctrl/Alt/delete and try again. Sometimes the spinning connecting thingie will start to spin and freeze. I can't stop it, I can't close it, doesn't matter what I click, nothing works while it's frozen.

    Any and all assistance/recommendations would be greatly appreciated.
    Thanks,
    Yep.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x86 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 2046 Mb
    Graphics Card: ATI Radeon HD 2600 XT, 256 Mb
    Hard Drives: C: Total - 238409 MB, Free - 185583 MB;
    Motherboard: Dell Inc., 0RY007
    Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner: Disabled
     

    Attached Files:

  2. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    Hi again Folk,
    Further to my above post, I thought these attachments might help your investigation.
    Yep.
     

    Attached Files:

  3. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    power supply

    make
    model
    wattage

    run dell diagnostics
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    I'm guessing you have a Dell Inspiron 530 desktop.

    What's the 7-character "service tag" number on the sticker?

    --------------------------------------------------------

    It appears that your computer has too many programs and services auto-starting and running in the background.

    This in itself can slow down and bog down a computer, but there may be other factors at play.

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click it to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the ENTIRE log file here.

    --------------------------------------------------------
     
  5. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    Hi Flavalee, yes it is an Inspiron 530, service tag # 5JSL8F1

    Log:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:00:06 PM, on 1/31/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Free Desktop Clock\DesktopClock.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\Documents and Settings\Owner\Local Settings\Application

    Data\Smartbar\Application\QuickShare.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\WordWeb\wweb32.exe
    C:\PROGRA~1\Webshots\315~1.761\Webshots.scr
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\AGI\core\3.1\AGCoreService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\DefaultTab\DefaultTabSearch.exe
    C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DTUpdate.exe
    C:\Program Files\Rogers\Premium Support Extension\HsdService.exe
    C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Nero\Update\NASvc.exe
    C:\Program Files\Iomega\QuikProtect\QpMonitor.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\Program Files\Rogers\Rogers Premium Support\ServicepointService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\Rogers\Premium Support Extension\PsdClient.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Everything\Everything.exe
    C:\Program Files\IncrediMail\Bin\IncMail.exe
    C:\Program Files\IncrediMail\Bin\ImApp.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://isearch.glarysoft.com/?src=iehome
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

    http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20f

    a40e94c6&searchtype=ds&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20f

    a40e94c6&searchtype=ds&q={searchTerms}
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20f

    a40e94c6&searchtype=hp
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://isearch.glarysoft.com/?src=iehome
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://home.sweetim.com/?crg=3.1010000.10005&barid={E3B77A77-4FE5-11E2-B6BE-001AA0897054}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL =

    http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20f

    a40e94c6&searchtype=ds&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

    http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20f

    a40e94c6&searchtype=ds&q={searchTerms}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

    *.local;<local>
    R3 - URLSearchHook: (no name) - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common

    Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: QuickShare WidgetEngine - {31ad400d-1b06-4e33-a59a-90c2c140cba0} - mscoree.dll (file

    missing)
    O2 - BHO: IB Updater Helper - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web

    Assistant\Extension32.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

    Files\Java\jre7\bin\ssv.dll
    O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Documents and

    Settings\Owner\Application Data\DefaultTab\DefaultTab\DefaultTabBHO.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program

    Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Wajam IE BHO - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - C:\Program

    Files\Wajam\IE\priam_bho.dll
    O2 - BHO: TBSB05810 - {A7AF277D-1466-4A7B-93AF-B043984A5671} - C:\Program Files\Glarysoft

    Toolbar\tbcore3.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

    Files\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - (no file)
    O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit

    10\SnagitIEAddin.dll
    O3 - Toolbar: Glarysoft Toolbar - {32D47EA5-9473-4CAD-805D-9999F15D5AE2} - C:\Program

    Files\Glarysoft Toolbar\tbcore3.dll
    O3 - Toolbar: QuickShare Widget - {ae07101b-46d4-4a98-af68-0333ea26e113} - mscoree.dll (file

    missing)
    O3 - Toolbar: (no name) - {EEE6C35B-6118-11DC-9C72-001320C79847} - (no file)
    O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

    MSRun
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Family Tree Builder Update] C:\TREE\Bin\FTBCheckUpdates.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java

    Update\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SkinClock] C:\Program Files\Free Desktop Clock\DesktopClock.exe
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [Browser Infrastructure Helper] C:\Documents and Settings\Owner\Local

    Settings\Application Data\Smartbar\Application\QuickShare.exe startup
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\3.1.5.7613\Launcher.exe
    O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver -

    res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} -

    C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} -

    C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

    Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

    C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

    Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

    C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -

    http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program

    Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) -

    http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -

    http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} -

    C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon -

    {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: FencesShellExt - {1984DD45-52CF-49cd-AB77-18F378FEA264} - C:\Program

    Files\Stardock\Fences\FencesMenu.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program

    Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems

    Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: AG Core Services (AGCoreService) - AG Interactive - C:\Program

    Files\AGI\core\3.1\AGCoreService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program

    Files\Canon\CAL\CALMAIN.exe
    O23 - Service: DefaultTabSearch - Unknown owner - C:\Program

    Files\DefaultTab\DefaultTabSearch.exe
    O23 - Service: DefaultTabUpdate - Unknown owner - C:\Documents and Settings\Owner\Application

    Data\DefaultTab\DefaultTab\DTUpdate.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

    Updater\GoogleUpdaterService.exe
    O23 - Service: HsdService - Rogers - C:\Program Files\Rogers\Premium Support

    Extension\HsdService.exe
    O23 - Service: IB Updater - Unknown owner - C:\Program Files\Web

    Assistant\ExtensionUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program

    Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program

    Files\Java\jre7\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) -

    Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program

    Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program

    Files\Nero\Update\NASvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common

    Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: QPCopyEngine - Unknown owner - C:\Program Files\Iomega\QuikProtect\QpMonitor.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program

    Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: ServicepointService - Radialpoint SafeCare Inc. - C:\Program Files\Rogers\Rogers

    Premium Support\ServicepointService.exe

    --
    End of file - 12252 bytes
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    Here is the support and downloads site that's specific only to your Dell Inspiron 530 desktop.

    I suggest you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    ---------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    Your HiJackThis log is all broken apart and difficult to read.

    Open Notepad, then make sure that Format - Word Wrap is selected, then close Notepad.

    The next time you run a scan and save a log in Notepad, it should display properly here.

    ----------------------------------------------------------

    Let's see what needs to be uninstalled, updated, added, or replaced.

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    -----------------------------------------------------------
     
  8. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    From Msc section

    AbsoluteShield File Shredder
    Adobe Digital Editions 2.0
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.5)
    Adobe Shockwave Player 11.6
    AMD APP SDK Runtime
    Any Video Converter 3.5.5
    Apple Application Support
    Apple Software Update
    ArcSoft Panorama Maker 6
    ArcSoft PhotoImpression 5
    Ashampoo ClipFinder HD v.2.3.0
    Audacity 1.2.6
    Brother MFL-Pro Suite
    calibre
    Canon Camera Access Library
    Canon Camera Support Core Library
    Canon Camera Window DC_DV 5 for ZoomBrowser EX
    Canon Camera Window DC_DV 6 for ZoomBrowser EX
    Canon Camera Window DSLR 5 for ZoomBrowser EX
    Canon Camera Window MC 6 for ZoomBrowser EX
    Canon MOV Decoder
    Canon MOV Encoder
    Canon MovieEdit Task for ZoomBrowser EX
    Canon PhotoRecord
    Canon RAW Image Task for ZoomBrowser EX
    Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX
    Canon Utilities PhotoStitch 3.1
    Canon Utilities ZoomBrowser EX
    Canon ZoomBrowser EX Memory Card Utility
    Catalyst Control Center - Branding
    Conduit Engine
    DefaultTab
    Dell Support Center
    Doxillion Document Converter
    DVD Suite
    EPSON CX5000 Series User's Guide
    EPSON Printer Software
    ERUNT 1.1j
    ESET Online Scanner v3
    Everything 1.2.1.371
    Express Zip File Compression Software
    Fences
    Fences
    File Type Assistant
    FileASSASSIN
    FLV to WMV Convert 2.7
    Free Desktop Clock
    Free File Viewer 2011
    FreeRIP 3.92
    Garmin Communicator Plugin
    Garmin Lifetime Updater
    Garmin USB Drivers
    Glary Utilities 2.52.0.1698
    Glarysoft Toolbar
    Google Earth
    Google Update Helper
    High-Definition Video Playback
    HiJackThis
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB2756822)
    Hotfix for Windows XP (KB2779562)
    Hotfix for Windows XP (KB942288-v3)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954708)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    IB Updater 2.0.0.550
    IncrediMail
    IncrediMail 2.5
    Iomega QuikProtect
    Java 7 Update 11
    Java(TM) 6 Update 26
    jZip
    Kobo
    LG ODD Auto Firmware Update
    LightScribe System Software
    Malwarebytes' Anti-Malware
    Media Player Codec Pack 3.9.8
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended
    Microsoft Automated Troubleshooting Services Shim
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Fix it Center
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft Office Access Runtime (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Mozilla Firefox 18.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSN
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6.0 Parser
    MyHeritage Family Tree Builder
    Nero 10 Movie ThemePack Basic
    Nero 7 Essentials
    Nero Core Components 10
    Nero Dolby Files 10
    Nero Kwik Media
    Nero Kwik Media
    Nero Update
    NeroKwikMedia Help (CHM)
    neroxml
    Nikon Message Center 2
    NirSoft RegScanner
    OpenOffice.org 2.0
    Paint.NET v3.5.10
    PaperPort Image Printer
    PartyPoker
    Photo Notifier and Animation Creator
    Photo Notifier and Animation Creator
    PhotoMail Maker
    PhotoMail Maker
    Picasa 3
    Picture Control Utility
    PokerStars
    PokerStars.eu
    PowerDVD
    PowerProducer
    QuickShare
    QuickTime
    Radialpoint Security Advisor 2.5.21
    Rainlendar2 (remove only)
    Realtek High Definition Audio Driver
    Recuva
    Revo Uninstaller 1.92
    Rogers Premium Support 4.1.10
    Rogers Premium Support Extension 3.0.21
    RPS CRT
    RPS CRT
    ScanSoft PaperPort 11
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB2647516)
    Security Update for Windows Internet Explorer 8 (KB2675157)
    Security Update for Windows Internet Explorer 8 (KB2699988)
    Security Update for Windows Internet Explorer 8 (KB2722913)
    Security Update for Windows Internet Explorer 8 (KB2744842)
    Security Update for Windows Internet Explorer 8 (KB2761465)
    Security Update for Windows Internet Explorer 8 (KB2799329)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2183461)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360131)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2416400)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2482017)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2497640)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2510581)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2530548)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544521)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2647518)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2655992)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2660465)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2685939)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2691442)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB2698365)
    Security Update for Windows XP (KB2705219)
    Security Update for Windows XP (KB2707511)
    Security Update for Windows XP (KB2712808)
    Security Update for Windows XP (KB2718523)
    Security Update for Windows XP (KB2719985)
    Security Update for Windows XP (KB2723135)
    Security Update for Windows XP (KB2724197)
    Security Update for Windows XP (KB2727528)
    Security Update for Windows XP (KB2731847)
    Security Update for Windows XP (KB2753842)
    Security Update for Windows XP (KB2753842-v2)
    Security Update for Windows XP (KB2757638)
    Security Update for Windows XP (KB2758857)
    Security Update for Windows XP (KB2761226)
    Security Update for Windows XP (KB2770660)
    Security Update for Windows XP (KB2779030)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371-v2)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974455)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB976325)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982381)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Segoe UI
    Snagit 10
    Software Version Updater
    SoulSeek 157 NS 13e
    Speccy
    Spelling Dictionaries Support For Adobe Reader 9
    streamWriter
    SUPERAntiSpyware
    swMSM
    System Explorer 2.2.4
    Unlocker 1.9.1
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Windows (KB971513)
    Update for Windows Internet Explorer 8 (KB2447568)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2492386)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB2661254-v2)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB2736233)
    Update for Windows XP (KB2749655)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Update for Windows XP (KB976749)
    Update for Windows XP (KB978207)
    Update for Windows XP (KB980182)
    VideoLAN VLC media player 0.8.6d
    ViewNX 2
    Wajam
    WavePad Sound Editor
    Webshots Desktop
    Winamp
    Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
    Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
    Windows Internet Explorer 8
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live OneCare safety scanner
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Upload Tool
    Windows Management Framework Core
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    WinPcap 4.1.2
    WinZip 14.0
    WordWeb
    YouSendIt Express
    YouSendIt Express

    AND THIS IS HIJACKTHIS LOG AGAIN BUT FORMAT WORD WRAP:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:00:06 PM, on 1/31/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Free Desktop Clock\DesktopClock.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Smartbar\Application\QuickShare.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\WordWeb\wweb32.exe
    C:\PROGRA~1\Webshots\315~1.761\Webshots.scr
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\AGI\core\3.1\AGCoreService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\DefaultTab\DefaultTabSearch.exe
    C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DTUpdate.exe
    C:\Program Files\Rogers\Premium Support Extension\HsdService.exe
    C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Nero\Update\NASvc.exe
    C:\Program Files\Iomega\QuikProtect\QpMonitor.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\Program Files\Rogers\Rogers Premium Support\ServicepointService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\Rogers\Premium Support Extension\PsdClient.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Everything\Everything.exe
    C:\Program Files\IncrediMail\Bin\IncMail.exe
    C:\Program Files\IncrediMail\Bin\ImApp.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://isearch.glarysoft.com/?src=iehome
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=ds&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=ds&q={searchTerms}
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://feed.snap.do/?publisher=Quic...98e-a56d-48ea-ace4-c20fa40e94c6&searchtype=hp
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://isearch.glarysoft.com/?src=iehome
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com/?crg=3.1010000.10005&barid={E3B77A77-4FE5-11E2-B6BE-001AA0897054}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=ds&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=ds&q={searchTerms}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    R3 - URLSearchHook: (no name) - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: QuickShare WidgetEngine - {31ad400d-1b06-4e33-a59a-90c2c140cba0} - mscoree.dll (file missing)
    O2 - BHO: IB Updater Helper - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web Assistant\Extension32.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DefaultTabBHO.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Wajam IE BHO - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - C:\Program Files\Wajam\IE\priam_bho.dll
    O2 - BHO: TBSB05810 - {A7AF277D-1466-4A7B-93AF-B043984A5671} - C:\Program Files\Glarysoft Toolbar\tbcore3.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - (no file)
    O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 10\SnagitIEAddin.dll
    O3 - Toolbar: Glarysoft Toolbar - {32D47EA5-9473-4CAD-805D-9999F15D5AE2} - C:\Program Files\Glarysoft Toolbar\tbcore3.dll
    O3 - Toolbar: QuickShare Widget - {ae07101b-46d4-4a98-af68-0333ea26e113} - mscoree.dll (file missing)
    O3 - Toolbar: (no name) - {EEE6C35B-6118-11DC-9C72-001320C79847} - (no file)
    O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Family Tree Builder Update] C:\TREE\Bin\FTBCheckUpdates.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SkinClock] C:\Program Files\Free Desktop Clock\DesktopClock.exe
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [Browser Infrastructure Helper] C:\Documents and Settings\Owner\Local Settings\Application Data\Smartbar\Application\QuickShare.exe startup
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\3.1.5.7613\Launcher.exe
    O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: FencesShellExt - {1984DD45-52CF-49cd-AB77-18F378FEA264} - C:\Program Files\Stardock\Fences\FencesMenu.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: AG Core Services (AGCoreService) - AG Interactive - C:\Program Files\AGI\core\3.1\AGCoreService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: DefaultTabSearch - Unknown owner - C:\Program Files\DefaultTab\DefaultTabSearch.exe
    O23 - Service: DefaultTabUpdate - Unknown owner - C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DTUpdate.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HsdService - Rogers - C:\Program Files\Rogers\Premium Support Extension\HsdService.exe
    O23 - Service: IB Updater - Unknown owner - C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: QPCopyEngine - Unknown owner - C:\Program Files\Iomega\QuikProtect\QpMonitor.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: ServicepointService - Radialpoint SafeCare Inc. - C:\Program Files\Rogers\Rogers Premium Support\ServicepointService.exe

    --
    End of file - 12252 bytes
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    Adobe Reader 10.1.5 needs to be updated to version 11.0.01
    The new version will install over and replace the old version, so there's no need to uninstall it first.
    Note: Select the green "Download latest version" link.

    Glary Utilities 2.52.0.1698
    Glarysoft Toolbar
    need to be uninstalled.
    These type of programs can damage Windows and break programs and wreak havoc with a computer.

    Java(TM) 6 Update 26 needs to be uninstalled.
    Only the current version(which you already have) is needed.

    Malwarebytes Anti-Malware needs to be updated to version 1.70.0.1100
    Start it and then run its update feature so it can download and install the latest version and the latest definition files.

    Mozilla Maintenance Service can be uninstalled.

    OpenOffice.org 2.0 is extremely outdated, so uninstall it.

    SUPERAntiSpyware needs to be updated to version 5.6.0.1014
    If you're using an older version, run its update feature.

    VideoLAN VLC Media Player 0.8.6d is extremely outdated, so uninstall it.

    Windows Live OneCare Safety Scanner is extremely outdated and no longer supported, so uninstall it.

    ---------------------------------------------------------

    After all of the above has been done and the computer restarted, do the following in the order listed:

    ---------------------------------------------------------

    Click Start - Run, then type in

    %temp% (% is the percentage symbol on the number 5 key)

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.

    ---------------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------

    Start SUPERAntiSpyware.

    Select the "Quick Scan" option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------
     
  10. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    Thanks Flavallee,
    Couple of things I can't uninstall, OpenOffice.org because it is my spreadsheet program. It may be old and outdated but it contains all my invoices dating back several years and it is what I use to keep track of and pay all my bills.
    The other one is the VidoLan VLC media player, it too may be old(ish) and outdated but all in all it is the only player that will play the videos that no other program will or can play.
    That said, here is the list of logs from Malwarebytes and SuperantiSpyware:
    SuperAntiSpyware did not have any infections.
    Malware:Scan Log:
    Malwarebytes Anti-Malware 1.70.0.1100
    www.malwarebytes.org

    Database version: v2013.02.01.02

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Owner :: OWNER-PC [administrator]

    2/1/2013 12:36:49 AM
    Mbam-log-2013-02-01 (00-36-49).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 230417
    Time elapsed: 7 minute(s), 53 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 7
    HKCR\CLSID\{67BD9EEB-AA06-4329-A940-D250019300C9} (PUP.Software.Updater) -> Quarantined and deleted successfully.
    HKCR\TypeLib\{A0EE0278-2986-4E5A-884E-A3BF0357E476} (PUP.Software.Updater) -> Quarantined and deleted successfully.
    HKCR\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67} (PUP.Software.Updater) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96} (PUP.Software.Updater) -> Quarantined and deleted successfully.
    HKCR\Updater.AmiUpd.1 (PUP.Software.Updater) -> Quarantined and deleted successfully.
    HKCR\Updater.AmiUpd (PUP.Software.Updater) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\CROSSRIDER (Adware.GamePlayLab) -> Quarantined and deleted successfully.

    Registry Values Detected: 1
    HKCU\Software\Crossrider|215AppVerifier (Adware.GamePlayLab) -> Data: 31273fbb51175df0ed9628de78df7717 -> Quarantined and deleted successfully.

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 1
    C:\Documents and Settings\Owner\Application Data\SwvUpdater (PUP.Software.Updater) -> Quarantined and deleted successfully.

    Files Detected: 4
    C:\Documents and Settings\Owner\Application Data\SwvUpdater\Updater.exe (PUP.Software.Updater) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Owner\Application Data\SwvUpdater\Updater.XML (PUP.Software.Updater) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Owner\Application Data\SwvUpdater\status.cfg (PUP.Software.Updater) -> Quarantined and deleted successfully.
    C:\WINDOWS\Tasks\AmiUpdXp.job (PUP.Software.Updater) -> Quarantined and deleted successfully.

    (end)

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 02/01/2013 at 01:04 AM

    Application Version : 5.6.1014

    Core Rules Database Version : 9955
    Trace Rules Database Version: 7767

    Scan type : Quick Scan
    Total Scan Time : 00:04:52

    Operating System Information
    Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator

    Memory items scanned : 670
    Memory threats detected : 0
    Registry items scanned : 33086
    Registry threats detected : 0
    File items scanned : 6669
    File threats detected : 0





     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    If you actually need and use those very outdated versions of OpenOffice.org 2.0 and VLC Media Player 0.8.6, that's fine. (y)

    The current versions are

    Apache OpenOffice 3.4.1

    VLC Media Player 2.0.5

    The new versions may not work like your old versions, so I'm not encouraging you to update them.

    I'm just providing you with this information so you can research it if you choose to do so.

    If you've got invoices dating back several years that are important and irreplaceable to you, I hope you have them backed up to some reliable external media.

    If Windows crashes and needs to be reinstalled, or if the hard drive dies and needs to be replaced, you'll lose it all.

    -----------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste the entire log here.

    -----------------------------------------------------
     
  12. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    I will definately check those out, thanks. The thing with Openoffice.org is that it is free and works exactly like Excel, but I'll see.
    Here's the HiJackThis:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:16:45 AM, on 2/1/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Free Desktop Clock\DesktopClock.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Smartbar\Application\QuickShare.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\WordWeb\wweb32.exe
    C:\PROGRA~1\Webshots\315~1.761\Webshots.scr
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\AGI\core\3.1\AGCoreService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\DefaultTab\DefaultTabSearch.exe
    C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DTUpdate.exe
    C:\Program Files\Rogers\Premium Support Extension\HsdService.exe
    C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Nero\Update\NASvc.exe
    C:\Program Files\Iomega\QuikProtect\QpMonitor.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\Program Files\Rogers\Rogers Premium Support\ServicepointService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\Rogers\Premium Support Extension\PsdClient.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Everything\Everything.exe
    C:\Program Files\Mozilla Firefox2\Firefox.exe
    C:\Program Files\Mozilla Firefox2\plugin-container.exe
    C:\Program Files\IncrediMail\Bin\IncMail.exe
    C:\Program Files\IncrediMail\Bin\ImApp.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://isearch.glarysoft.com/?src=iehome
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=hp
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://isearch.glarysoft.com/?src=iehome
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com/?crg=3.1010000.10005&barid={E3B77A77-4FE5-11E2-B6BE-001AA0897054}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=ds&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=CA&userid=c15c898e-a56d-48ea-ace4-c20fa40e94c6&searchtype=ds&q={searchTerms}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: QuickShare WidgetEngine - {31ad400d-1b06-4e33-a59a-90c2c140cba0} - mscoree.dll (file missing)
    O2 - BHO: IB Updater Helper - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web Assistant\Extension32.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DefaultTabBHO.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Wajam IE BHO - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - C:\Program Files\Wajam\IE\priam_bho.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - (no file)
    O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 10\SnagitIEAddin.dll
    O3 - Toolbar: QuickShare Widget - {ae07101b-46d4-4a98-af68-0333ea26e113} - mscoree.dll (file missing)
    O3 - Toolbar: (no name) - {EEE6C35B-6118-11DC-9C72-001320C79847} - (no file)
    O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Family Tree Builder Update] C:\TREE\Bin\FTBCheckUpdates.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SkinClock] C:\Program Files\Free Desktop Clock\DesktopClock.exe
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [Browser Infrastructure Helper] C:\Documents and Settings\Owner\Local Settings\Application Data\Smartbar\Application\QuickShare.exe startup
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\3.1.5.7613\Launcher.exe
    O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: FencesShellExt - {1984DD45-52CF-49cd-AB77-18F378FEA264} - C:\Program Files\Stardock\Fences\FencesMenu.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: AG Core Services (AGCoreService) - AG Interactive - C:\Program Files\AGI\core\3.1\AGCoreService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: DefaultTabSearch - Unknown owner - C:\Program Files\DefaultTab\DefaultTabSearch.exe
    O23 - Service: DefaultTabUpdate - Unknown owner - C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DTUpdate.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HsdService - Rogers - C:\Program Files\Rogers\Premium Support Extension\HsdService.exe
    O23 - Service: IB Updater - Unknown owner - C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: QPCopyEngine - Unknown owner - C:\Program Files\Iomega\QuikProtect\QpMonitor.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: ServicepointService - Radialpoint SafeCare Inc. - C:\Program Files\Rogers\Rogers Premium Support\ServicepointService.exe

    --
    End of file - 11111 bytes
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    Start HiJackThis, then click "Do a system scan only".

    When the scan is finished in about 30 - 60 seconds, put a checkmark in these log entries:

    O2 - BHO: QuickShare WidgetEngine - {31ad400d-1b06-4e33-a59a-90c2c140cba0} - mscoree.dll (file missing)

    O2 - BHO: IB Updater Helper - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web Assistant\Extension32.dll

    O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Documents and Settings\Owner\Application Data\DefaultTab\DefaultTab\DefaultTabBHO.dll

    O2 - BHO: Wajam IE BHO - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - C:\Program Files\Wajam\IE\priam_bho.dll

    O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - (no file)

    O3 - Toolbar: QuickShare Widget - {ae07101b-46d4-4a98-af68-0333ea26e113} - mscoree.dll (file missing)

    O3 - Toolbar: (no name) - {EEE6C35B-6118-11DC-9C72-001320C79847} - (no file)


    After you confirm that you selected the correct log entries, click "Fix Checked - Yes".

    Close HiJackThis, then restart the computer.

    -------------------------------------------------------

    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    -------------------------------------------------------
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,501
    First Name:
    Frank
    Go to Control Panel - Add Or Remove Programs.

    Is PC Cleaner Pro in the list?

    ----------------------------------------------------------------
     
  15. Yepytsme

    Yepytsme Thread Starter

    Joined:
    Feb 23, 2011
    Messages:
    58
    Ok, re the PC Cleaner Pro, it is not on the AddRemove list...but, upon checking my system there is something called SpeedyPC pro and I have no idea what it is or where it came from, (see the screenshot attachments).
    Re the MSConfig, I prepared the list exactly as it appears and I'm hoping how I did it is decipherable. Note that where I show the C: in some cases they do appear in CAPs and where they are not in caps that's exactly how they appear there. Also, where there are quotation (") marks in some places and not in others again, that's how they appear. Also, the "Proga~" is exactly as it appears.


    itype "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    ipoint "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    msseces "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    CLIStart "C:\Program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    qttask "C:\Program Files\QuickTime\qttask.exe" -atboottime
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    FTBCheckUpdates C:\TREE\Bin\FTBCheckUpdates.exe
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    AdobeARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    ctfmon C:\Windows\system32\ctfmon.exe
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    DesktopClock C:\Program Files\Free Desktop Clock\DesktopClock.exe
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    Rainlendar2 C:\Program Files\Rainlendar2\Rainlendar2.exe
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    QuickShare C:\Documents and Settings\Owner\Local Settings\Application Data\Smartbar\Application\QuickShare.exe startup
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    Webshots C:\Progra~1\Webshots\315~1.761\Launcher.exe /t
    Startup

    WordWeb C:\Progra~1\WordWeb\wweb32.exe
    Startup
     

    Attached Files:

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