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System Gltiching & Freezing bad! Antivirus found Items that will not let me remove!

Discussion in 'Virus & Other Malware Removal' started by Lil717, Oct 11, 2012.

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  1. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
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    :confused: My computer is skipping and freezing. I ran a deep scan with avast. I am am not able to copy & past so you could see the results. It looks like it has found some=
    Rootkit:hidden file in 14 different places; Win32:Trogen-gen, Win32: Malware-gen, Win32:RJump-B[WRM], & Win32:FriJoiner-CY[DRP].
    Problem is, when I try to move to chest, Im getting "access is denied" on all rootkits & " The system cannot find the path specified on all the rest. :mad:
    I really need some serious help here. How am I able to contain and remove these items/problems from my computer before it causes serious damage? I have already had to perform a system restore back to about a few weeks ago and it did buy me some time. I thought this problem was due from Norton antivirus software not fully being removed but when I used the Norton tool and solved this issue, it did not solve my performance problems. So I ran a full, deep scan using Avast and found several threats, which are mentioned above. Plz help. I am a fulltime student and all my work is done on here. I did perform a back up disk a few days ago using Toshiba disk creator and it took 3-8.5 gb dvd+RDL. I really need some help urgently here, if anyone would be willing and is able. Thank you so much and God bless!
     
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  3. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
    • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for the issues on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
    • It's often worth reading through these instructions and printing them for ease of reference.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.

    IMPORTANT NOTE : Please do not delete anything unless instructed to.
    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
    Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.


    Vista and Windows 7 users:
    These tools MUST be run from the executable (.exe) every time you run them
    with Admin Rights (Right click, choose "Run as Administrator")


    Stay with this topic until I give you the all clean post.
    ---------

    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Right-click and Run as Administrator dds to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt

    Attach.txt
    ----------

    Please download aswMBR to your desktop.

    • Double click the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • If you are asked to update the Avast Virus database please allow it to do so.
    • When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply.

    [​IMG]
    Click the image to enlarge it
    ----------

    Please download TDSSKiller
    • Double click TDSSKiller.exe
    • When the window opens, click on Change Parameters
    • Under ”Additional options”, put a check mark in the box next to “Detect TDLFS File System”
    • click OK
    • Press Start Scan
    • Do Not Attempt To Fix Anything Now. We just need to look over the report and be sure we are removing the correct
      items.
    • Attach the log in your next reply
      • A copy of the log will be saved automatically to the root of the drive (typically C:\)
    ----------
     
  4. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
    10
    :) I have successfully followed all the instructions you made for me and attached all the required results, logs to this reply. I am a little confused because if, I am reading these logs correctly, some are indicating that there is no rootkits when my avast picked up several. :confused: Again, I may be reading this wrong cause I clearly do not know what Im doing here.
    I hope you get all the information you need and if there is anything else I can do to help you, plz by all means send me the instructions and I will follow them to the T. (y)
    I just want to say thank you very much for helping me, I realize you are volunteering your time and skill to help me in this critical matter. I really do appreciate this so much. This laptop is everything to me, I do all my school work on it and without it I would not be able to graduate in January. Thank you so much sweet heart, God bless you & yours!;)
    I pray you are able to fix this problem and help me restore my laptop to its former glory, without losing any of my work and files. :eek:
    I am new to this site, if you dont mind let me know if you got all the texts I left as attachments. Thx!
     

    Attached Files:

  5. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi,

    Yes I got those logs just fine. :)

    Download Combofix from the link below, and save it to your desktop.
    Link

    **Note: It is important that it is saved directly to your desktop**
    If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

    --------------------------------------------------------------------

    IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

    --------------------------------------------------------------------

    Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt for further review.
    ----------
     
  6. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
    10
    (y)I have attached the results from Combofix. Although, I am getting the "Illegal operation attempted on a registry key that has been marked for deletion" after the program already rebooted my computer, everytime I try to open anything such as browsers, apps, texts, etc.:confused: Should I go ahead and reboot my computer again? Thx amillion!
     

    Attached Files:

  7. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Yes just reboot your system. It may take once or twice but it will clear up and is not a problem. :)
     
  8. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    • Please download the file I attached directly to your Desktop >> save it as CFScript.txt >> file type is All Files

      [​IMG]
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
    ----------
     

    Attached Files:

  9. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
    10
    (y) Here is the new combofix results I have posted as an attachment per your suggestions. I am waiting for your reply. Let me know what you think please. Thank you so much for all your help.... :)
     

    Attached Files:

  10. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi,

    How is your system running? :)

    I see that your Java software is out of date. Please go to Start >> Control Panel >> Programs and Features >> uninstall all versions of Java.

    Now download and install the newest version from here >> http://java.com/en/download/index.jsp
    -------------

    Clear Java Cache

    See this page for instructions on how to clear java's cache.

    Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
    • Under Temporary Internet Files, click the Delete Files button.
    • There are three options in the window to clear the cache - Leave ALL 3 Checked

      • Downloaded Applets
        Downloaded Applications
        Other Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Java Control Panel.
    ----------

    Please download Malwarebytes Anti-Malware to your desktop.

    • Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan as shown below.

      [​IMG]
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.


    The log can also be found here:

    Windows 2000 & Windows XP:
    C:\Documents and Settings\<USERNAME>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

    Windows Vista & Win7:
    C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
    ----------

    ESET Online Scanner

    Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
    • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
    • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
    • Click Scan
    • Wait for the scan to finish
    • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
    • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
    • Close the ESET online scan, and let me know how things are now.
    ----------
     
  11. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
    10
    Thanks for the update on Java, I didn't realize this was out of date and it was not coming up on my windows update. Good lookin out! (y) Also, I did download, install, and use the programs you left for me and did run the scans as you suggested. The answer to your question, as to how is my computer running??? At first, I thought, it was good and everything was ok, but then after using it as normal last night and throughout the day, I did still experience a few glitches. Don't get me wrong though, it has improved a lot! So take a look at the results. Now, the ESET did find threats, some of which were identified as trogens, worms, etc. However, it never removed any of them.... I did uncheck the 'remove threats' as instructed. Any suggestions? Thx, hope to hear from ya soon and sorry for the delay!:eek:
     

    Attached Files:

  12. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi,

    After seeing that ESET log let's get a different look.

    Download CKScanner by askey127 from Here & save it to your Desktop.
    • Right-click and Run as Administrator CKScanner.exe then click Search For Files
    • When the cursor hourglass disappears, click Save List To File
    • A message box will verify the file saved
    • Double-click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply
    ----------
     
  13. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
    10
    Im real sorry about that. A while ago, I let the nieghbor use my computer, he said he needed it to work on his final for college and that his got broken. When I got it back, I realized there were many new programs.:( I recognized this when examining the ESET scan as being his and things he got on my computer. I thought I had deleted everything he put on here but, I noticed some places like folders but that says their empty.:confused: So, I was surprised to see them popping back up on these scans. Maybe if you don't mind too much after helping me fix my computer, would you help me protect my computer from allowing people to download or install any programs when they are just borrowing the computer? I am the primary user so I only have one user account and I never planned on someone else using it, until this happened when it cameback with a bunch of stuff on it.:mad: Do you know if the threats that these scans have picked up have been removed yet, or is there more problems? :eek:
     

    Attached Files:

  14. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi,

    Looks like we have some issues....

    CKScanner has detected illegal software on your system. Besides being illegal, it's the number one way of infecting your system as all cracked/keygen software is infected. This forum, as well as all the other malware removal forums, do not support the use of illegal software except for their removal. If I were to continue helping you with illegal software installed, it could be construed in the eyes of the law as aiding and abetting a crime.

    This may or may not be related to your computer issues, however, if you wish me to continue helping you, then you must remove both the keygen and crack files as well as the related programs. If you do not agree to this then this thread will be closed and no further help will be offered because I will never be able to tell you your malware logs are clean. Please let me know if you wish to continue.
     
  15. Lil717

    Lil717 Thread Starter

    Joined:
    Oct 9, 2012
    Messages:
    10
    yes, aboslutely, I want it all gone, anything that isnt supposed to be here needs to go! I mean, I knew he downloaded software but, I was never aware of anything illegal. Plz help me get rid of it asap. This is why I am having problems? This is what is causing my computer to glitch and freeze up? These things that were downladed and installed, they are viruses?
     
  16. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi,

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below:
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

      [​IMG]
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix may request an update; please allow it.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Post the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
    ----------

    Please post the new ComboFix log and let me know what remaining malware problems your system is having. :)
     
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