System hangs when opening certain programs

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Thread Starter
Oct 25, 2006
So, recently, I've run into a really odd problem with my computer. If I open Firefox, any game, my IM programs, everything appears fine. If I try to open programs like Microsoft Expression Web, Windows Photo Viewer, Melodyne, etc, then everything locks up for a really long time. Even my cursor is frozen. If I don't close these programs, they will lock back up if I try to do anything within them. It's extremely bizarre and I don't even know how to begin tackling this issue.

The only thing I've noticed that could even be correlated is that after I started noticing this problem, I also found that my processor information no longer appears in the DirectX Diagnostic tool. I was fully prepared to just back up and reformat, but I have 120GB worth of raw photos and video footage that I am unable to back up due to lack of storage space. So, if I can avoid that for the time being, that would be ideal.


Oct 7, 2017
Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  2. In the View menu click on Select Columns
  3. Check Verified Signer, Virus Total on Process Image Tab
  4. Select the Process I/O tab and check Reads, Rights and click OK
  5. Select Options Menu and Check Verify ImageSignatures, > Check
  6. Double Click on the CPU Column to sort by highest CPU usage.
  7. (Highest CPU Processes should be at the top once sorted properly)
  8. Wait approximately a minute
  9. Select Save or Save As from the File menu
  10. Save SystemIdleProcess.txt to Desktop
  11. Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
* Error
* Warning
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Step 5:
How to perform a clean boot in Windows

Test by opening up the programs that are causing freezing and see if any changes.
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