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System hangs when opening certain programs

Discussion in 'Windows 10' started by Koroshiya, Jun 25, 2018.

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  1. Koroshiya

    Koroshiya Thread Starter

    Oct 25, 2006
    First Name:
    So, recently, I've run into a really odd problem with my computer. If I open Firefox, any game, my IM programs, everything appears fine. If I try to open programs like Microsoft Expression Web, Windows Photo Viewer, Melodyne, etc, then everything locks up for a really long time. Even my cursor is frozen. If I don't close these programs, they will lock back up if I try to do anything within them. It's extremely bizarre and I don't even know how to begin tackling this issue.

    The only thing I've noticed that could even be correlated is that after I started noticing this problem, I also found that my processor information no longer appears in the DirectX Diagnostic tool. I was fully prepared to just back up and reformat, but I have 120GB worth of raw photos and video footage that I am unable to back up due to lack of storage space. So, if I can avoid that for the time being, that would be ideal.
  2. dmccoy


    Oct 7, 2017
    First Name:
    Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

    Step 1:
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 3:
    Download Process Explorer to your desktop
    1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    2. In the View menu click on Select Columns
    3. Check Verified Signer, Virus Total on Process Image Tab
    4. Select the Process I/O tab and check Reads, Rights and click OK
    5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    6. Double Click on the CPU Column to sort by highest CPU usage.
    7. (Highest CPU Processes should be at the top once sorted properly)
    8. Wait approximately a minute
    9. Select Save or Save As from the File menu
    10. Save SystemIdleProcess.txt to Desktop
    11. Upload file to your reply

    Step 4:
    Download Event Viewer Tool to your desktop

    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    * Error
    * Warning
    Choose the Number of events as follows:
    Click on number of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    Upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Run the above steps again Except at step 3.
    Select Application
    Rename log file to ApplicationLog.txt
    Upload or Paste to next reply

    Step 5:
    How to perform a clean boot in Windows

    Test by opening up the programs that are causing freezing and see if any changes.
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