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System infected, can't run Avira or HiJackThis

Discussion in 'Virus & Other Malware Removal' started by wildkaetzchen, Dec 18, 2011.

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  1. wildkaetzchen

    wildkaetzchen Thread Starter

    Joined:
    Dec 18, 2011
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    Hi,

    my mother's notebook (OS: Windows Vista Home Basic, SP2) got infected with some kind of virus. I tried to do a system scan with Avira Antivir but it crashed and now it won't start again. I also tried MBAM which also crashed and then told me access denied. Same with HiJackThis.
    Furthermore any internet explorer (IE, Firefox, Chrome) keeps redirecting me to sites I never wanted to visit. I finally managed to get an online scan started but after about 20% it crashed...
    I hope sombody can help me.

    Carmen
     
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