System Process C:\Windows\System32\lsass.exe terminated unexpexctedly

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Aldinach

Thread Starter
Joined
Jan 23, 2007
Messages
5
Hi,

I'm trying to fix a problem with a friends computer and i'm a bit stumped. Here's what's going on.

He says he was downloading a bunch of stuff the day before the problem occured and now cannot start the computer. When the computer boots up, An error occurs while windows is starting. Here's the message:

The instruction at '0x7c914d14' referenced memory at '0x0000000'. The memory could not be 'read'.
I hit ok on that error and this error message then appears:

This system is shutting down. Please save all work... Shutdown initiated by NT Authority\System

Time before shutdown: 60secs

Message:
System process 'C:\Windows\System32\lsass.exe' terminated unexpectedly with status code -1073741819. The system will now shut down and restart.
This same things occurs when i try to boot the machine into safe mode, so I am stuck. What should I do next?
 
Joined
Mar 8, 2004
Messages
7,794
Does your friend have any of the XP services packs (especially SP2) installed and is he/she running any antivirus programs.
 

Aldinach

Thread Starter
Joined
Jan 23, 2007
Messages
5
Not sure about either since I can't really access anything. I'd assume there is antivirus installed but i don't know if he has been running it or if the virus definitions have been updated.
 

Aldinach

Thread Starter
Joined
Jan 23, 2007
Messages
5
I guess my next step would be to use a boot cd to do some scanning with. Any other suggestions? And what is a good boot cd that can be used to help fix the problem?
 
Joined
Mar 8, 2004
Messages
7,794
I would bet there is all sorts of malware on that computer. You may want to follow these instructions and post the log with your problem in the Security Forum

Click HiJack This to download HJTsetup.exe
Save HJTsetup.exe to your desktop.

•Double click on the HJTsetup.exe icon on your desktop.
•By default it will install to C:\Program Files\Hijack This.
•Continue to click Next in the setup dialogue boxes until you get to the Select Addition
Tasks dialogue.
•Put a check by Create a desktop icon then click Next again.
•Continue to follow the rest of the prompts from there.
•At the final dialogue box click Finish and it will launch Hijack This.
•Click on the Do a system scan and save a log file button. It will scan and then ask you
to save the log.
•Click Save to save the log file and then the log will open in notepad.
•Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the
log.
•Paste the log in your next reply.
•DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or
even required.
 

Aldinach

Thread Starter
Joined
Jan 23, 2007
Messages
5
I cannot get to point where I can run a program like HiJack This. The computer errors and restarts everytime I turn it on (safe mode or not). Is there a boot cd that you could recommend that would have the programs that I would need to diagnos and resolve the prblem that I am having.
 
Joined
Mar 8, 2004
Messages
7,794
You could probably use Bart PE or a linux set up like Knoppix. If you have a full Windows CD you could try a repair install. Another option might be to slave the HD in another system and run a scan there.
 
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