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System randomly reboots and occasional screen freez

Discussion in 'Windows 7' started by bmdkks, Aug 19, 2014.

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  1. bmdkks

    bmdkks Thread Starter

    Joined:
    Aug 19, 2014
    Messages:
    8
    Hi

    Recently, my laptop has been randomly restarting and sometimes even while starting windows logon. At other times, it will freeze and look like this

    I ran CHKDSK with all attributes selected and it detected no problems. I ran Windows Memory recovery tool with extended scan and the system booted before it could complete.

    The restarts started happening more frequently and now the computer is completely unusable.

    I have not installed anything recently that I think may be related to the problem. Any recent software was running fine before this started happening.

    I am running in safe mode with networking now and it is not happening. I have not installed windows update KB2823324 from April or

    • KB2982791
    • KB2970228
    • KB2975719
    • KB2975331
    from August. I have read that these cause restart problems on some machines and have followed up on them.


    I have been playing a game recently which would make my laptop shut down due to overheating sometimes. I hope it hasn't damaged my hardware. How do I determine that? Any advice on my next step to find the problem? How to I systematically activate various hardware functions like my graphics and sound? Specs are below...



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 2037 Mb
    Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 384 Mb
    Hard Drives: C: Total - 476837 MB, Free - 48433 MB;
    Motherboard: Intel Corp., Base Board Product Name
    Antivirus: Avira Desktop, Not Updated
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,410
    First Name:
    Frank
    What's the brand name and model name and complete model number of that laptop?

    From its processor description, it appears to be at least 5 years old.

    -----------------------------------------------------------

    Its C: drive appears to be about 90% full.

    Hopefully, you have all that personal data backed up to some reliable external media.

    If Windows completely crashes or if the hard drive dies, you stand to lose it all.

    -----------------------------------------------------------
     
  3. bmdkks

    bmdkks Thread Starter

    Joined:
    Aug 19, 2014
    Messages:
    8
    Toshiba Sattelite L300-129 Model #PSLB0E-02D013F3
    I bought it in 2008.

    -----------------------------------------------------------
    Thank you for your concern. Whatever data is valuable to me is backed up. I am more concerned to find out what is the matter with my machine
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,410
    First Name:
    Frank
    According to the support site for the Toshiba Satellite L300-129 (PSLB0E-02D011G3) laptop, it originally came with Windows Vista Home Premium 32-bit.

    It originally came with a 160 GB hard drive, so I'm assuming it's has been replaced with a 500 GB model.

    It supports a maximum of 2 GB of RAM, so there's no option to add more RAM to it.

    -------------------------------------------------------------------

    Download MGADiag and save it to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.

    Paste the MGA Diagnostic Report back here in your next reply.

    -------------------------------------------------------------------
     
  5. bmdkks

    bmdkks Thread Starter

    Joined:
    Aug 19, 2014
    Messages:
    8
    Yes, the HDD was replaced last year.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {B44A7544-6870-4B25-A263-E02EEA3D1B14}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: T:20130926153232532-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B44A7544-6870-4B25-A263-E02EEA3D1B14}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-2396815154-2944868467-879894525</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20080710000000.000000+000</Date></BIOS><HWID>C9CC3D07018400FA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 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

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIABAABAAIAAAAAAAAAAgABAAEAJJSgyncWxoKckToVRoMGDFTV0jpo6dzbI9wqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC TOSINV TOSINV00
    FACP TOSINV TOSINV00
    HPET TOSINV TOSINV00
    BOOT TOSINV TOSINV00
    MCFG TOSINV TOSINV00
    ASF! TOSINV TOSINV00
    SLIC HPQOEM SLIC-MPC
    SSDT PmRef CpuPm
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,410
    First Name:
    Frank
    Thanks for submitting the MGADiag log.

    I've requested a qualified person to examine it to determine if there's any issues with the Windows 7 Ultimate 32-bit operating system.

    ---------------------------------------------------------
     
  7. bmdkks

    bmdkks Thread Starter

    Joined:
    Aug 19, 2014
    Messages:
    8
    thank you

    How do I systematically start my graphics and sound from safe mode? I can start eliminating possible causes.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,410
    First Name:
    Frank
    I'm not aware of any way that you can activate the graphics and audio devices after a computer has been started in safe mode.

    That laptop's hardware (processor, RAM, graphics, etc.) isn't designed for the heavy demands that gaming puts on it.

    -----------------------------------------------------------
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,835
    Indeed the installation of Windows 7 is pirated. As we only support genuine software, I'm closing this thread.
     
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