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System recovery error

Discussion in 'Windows 7' started by Mountainwoman, Jan 28, 2015.

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  1. Mountainwoman

    Mountainwoman Thread Starter

    Joined:
    Jun 7, 2010
    Messages:
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    First Name:
    Lynne
    Running W7 on Gateway DX4831-01
    Intel corei3
    530 at 2.93GHz
    6.00GB mem 64 bit os iTB HD


    Tech Support Guy System Info Utility version 1.0.0.2


    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit


    Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, Intel64 Family 6 Model 37 Stepping 2


    Processor Count: 4


    RAM: 6071 Mb


    Graphics Card: NVIDIA GeForce 8600 GT, 512 Mb


    Hard Drives: C: Total - 941478 MB, Free - 799645 MB;


    Motherboard: Gateway, H57M01


    Antivirus: None


    Keep getting an error message when I try to restore to an earlier date.





    System Restore failed to extract the file(C:\) from the restore point.


    An unspecified error occurred during System Restore. (0x80070003)


    I am running Win. 7 Home Premium ver. 6 (build 7601: service pack 1)






    Need to restore because after downloading Avast Free which loaded Chrome on my machine


    (which I immediately deleted) none of the links in my email work. Everything now gives the error


    message: "This file does not have a program associated with it for performing this action."


    When I try to associate .com files nothing happens.


    I have deleted Avast since some anti-virus programs interfere with system restore and it still


    gives the same message.


    Thanks for any advice you can give - in plain English, please - I am not good with the inner


    workings of computers and the nomenclature pertaining thereto.
     
  2. KomputerKid

    KomputerKid

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    Did you delete Chrome or uninstall it? If you didn't uninstall it it's probably still set as default thus the email link errors. Try to reinstall it and use revo uninstaller or use Windows uninstaller and uninstall it properly. See if that helps you.
     
  3. Mountainwoman

    Mountainwoman Thread Starter

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    Lynne
    uninstalled
     
  4. KomputerKid

    KomputerKid

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    Good deal, when you uninstalled Avast did you use the Avast uninstall tool or Windows uninstaller? When you ran System Restore, was the AV enabled? Sometime it will interfere.
     
  5. Mountainwoman

    Mountainwoman Thread Starter

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    Lynne
    Win uninstaller - what is the AV?
    Since I don't know what that is, I did nothing to disable it.
    I tried to run Sys. restore both before and after uninstalling Avast with the same results.
     
  6. KomputerKid

    KomputerKid

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    AV is antivirus. What I need you to try is to reinstall Avast taking care no addons are set to install. Go to this link https://www.avast.com/en-us/uninstall-utility and download the uninstall utility then use it to uninstall it. Almost all antiviruses require their own tool to uninstall right. :)
     
  7. Mountainwoman

    Mountainwoman Thread Starter

    Joined:
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    Lynne
    Reinstalled Avast, then followed the link you sent to uninstall it in safe mode as suggested.
    After uninstall, it asked for a reboot - OK. Never came back up - black screen w/safe mode in all 4 corners. Finally did C/alt/del and turned to restart manually.
    After reboot, tried to do a Sys. recovery and got the same error message as above (0x80070003).
    What next?
    I have fairly recent backup disks but no idea how to use them (and really don't want to , if possible alternatives exist).
     
  8. Mountainwoman

    Mountainwoman Thread Starter

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    Lynne
    Have you guys given up, or are you thinking about it?
    Last night I downloaded AVG Free AV for some protection and afterward tried another Sys Restore and it didn't go well. The restore did not work and the whole computer appeared to crash or at least lock up.
    Finally got it to come back up but now am afraid to mess with it any more - still no email links working and my bank didn't recognize my computer. This sucks, since I don't appear to have a virus or any malware and I did not add any programs except Avast which snuck in that stupid Chrome.
     
  9. KomputerKid

    KomputerKid

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    Haven't given up. Hopefully someone can step in if I can't figure it out.
     
  10. Mountainwoman

    Mountainwoman Thread Starter

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    Lynne
    Thx - just checking!
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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  12. Triple6

    Triple6 Moderator

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    Rob
    Please continue at the other thread where Macboatmaster has replied.
     
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