System Repair/System Restore not working

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patriciaplewis7

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May 8, 2011
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:confused:The other day I was trying to figure out what coral paintshop pro meant by security key, so I googled it. Something popped up and asked me if I wanted to download, and I wanted to say no, but my laptop's mouse is too sensitive at times, so I accidentally clicked yes. My computer automatically shut down right after that. Every time I turn it on now, it goes straight into System Repair and it doesn't work, it says it cannot repair. I've tried System Restore, but since that doesn't get rid of the documents that have been downloaded, it isn't helping either. My computer won't even let me enter any form of Safe Mode, it just goes straight back to System Repair. Please help me. My Aunt got me this laptop for my High School graduation and I cannot afford to have someone fix my computer right now.:(
 
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Does the computer come with system repair disks? Or even better, does it come with a Windows disk?
 

patriciaplewis7

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Joined
May 8, 2011
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2
All I have are backup disks that my sister created for me right when I got the computer. I just don't know how to wipe my computer to use them, or how to use them in general.
 
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I am suspicious that you probably infected your computer by clicking on that "popup" I suggest that you click on report and request that this be moved to the Virus/other malware removal forum. There are only a few people authorized to help with this sort of challenge, and they each will have either a gold, green or blue shield by their name. While you wait (could be 24hrs +/- ) read the stickeys there and follow the instructions.
good luck
vicks
 
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